My payment failed
Your plan stays on while Stripe retries the card. Update the card in Manage billing to keep it.
When a renewal payment fails, Stripe emails you and tries the card again over the following days. Your plan stays on while it retries.
- Open your company or site and go to billing.
- Choose Manage billing.
- Update your card. Stripe charges the new card for what's due.
If every retry fails, the subscription is cancelled. An Organization Viewer company returns to Free, and a website goes back to its free blisspointanalytics.com address. Nothing is deleted, and you can subscribe again at any time.