Occupation AtlasSkillsidentify customer's needs
Skill · Occupation Atlas
identify customer's needs
Needed by 261 occupations in ESCO.
Occupations that list it
Essential first, then O*NET-rated by importance, then optional. 261 in all, page 5 of 5.
- research and development manager
- rolling stock electrician
- rooms division manager
- ship steward/ship stewardess
- shop assistant
- spokesperson
- steward/stewardess
- stone engraver
- stone polisher
- stringed musical instrument maker
- textile pattern making machine operator
- toymaker
- train attendant
- transport equipment painter
- upholsterer
- vehicle glazier
- violin maker
- welding coordinator
- welding engineer
- wicker furniture maker
- wind musical instrument maker
ESCO's essential and optional tags describe how its taxonomy relates a skill to an occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role. O*NET importance says how much a skill matters in an occupation, from 1 to 5; it is not a proficiency level.
Often appears with
Skills most often needed alongside it, with how many occupations need both.
- product comprehension104
- guarantee customer satisfaction67
- perform market research61
- provide customer follow-up services61
- use different communication channels60
- have computer literacy58
- monitor stock level55
- apply numeracy skills54
- issue sales invoices54
- characteristics of products51
- characteristics of services51
- build business relationships49
- sales argumentation48
- sales strategies48
This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.