Occupation AtlasSkillscustomer relationship management
Skill · Occupation Atlas
customer relationship management
Needed by 31 occupations in ESCO.
Occupations that list it
Essential first, then O*NET-rated by importance, then optional. 31 in all.
- advertising sales agent
- after-sales service technician
- animal facility manager
- beauty salon manager
- call centre manager
- commercial director
- commercial sales representative
- contact centre manager
- contact centre supervisor
- equine yard manager
- garage manager
- interpretation agency manager
- laundry and dry cleaning manager
- livestock advisor
- marketing assistant
- membership manager
- service manager
- spa manager
- translation agency manager
- business developer
- chemical application specialist
- chemist
- client relations manager
- credit union manager
- customer contact centre information clerk
- farm milk controller
- horticulture production manager
- horticulture production team leader
- horticulture worker
- middle office analyst
- network marketer
ESCO's essential and optional tags describe how its taxonomy relates a skill to an occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role. O*NET importance says how much a skill matters in an occupation, from 1 to 5; it is not a proficiency level.
Often appears with
Skills most often needed alongside it, with how many occupations need both.
- customer service14
- manage staff12
- product comprehension12
- create solutions to problems11
- follow company standards11
- corporate social responsibility10
- liaise with managers10
- supervise work10
- train employees10
- build business relationships9
- contact customers9
- guarantee customer satisfaction9
- identify customer's needs9
- plan health and safety procedures9
This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.