Occupation AtlasSkillskeep records of customer interaction
Skill · Occupation Atlas
keep records of customer interaction
Needed by 23 occupations in ESCO.
Occupations that list it
Essential first, then O*NET-rated by importance, then optional. 23 in all.
- advertising sales agent
- commercial sales representative
- consumer rights advisor
- customer contact centre information clerk
- customer service representative
- mail clerk
- technical sales representative
- technical sales representative in agricultural machinery and equipment
- technical sales representative in chemical products
- technical sales representative in electronic and telecommunications equipment
- technical sales representative in hardware, plumbing and heating equipment
- technical sales representative in machinery and industrial equipment
- technical sales representative in mining and construction machinery
- technical sales representative in office machinery and equipment
- technical sales representative in the textile machinery industry
- after-sales service technician
- client relations manager
- contact centre manager
- contact centre supervisor
- file clerk
- office clerk
- service manager
- sports equipment repair technician
ESCO's essential and optional tags describe how its taxonomy relates a skill to an occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role. O*NET importance says how much a skill matters in an occupation, from 1 to 5; it is not a proficiency level.
Often appears with
Skills most often needed alongside it, with how many occupations need both.
- communicate with customers18
- contact customers18
- guarantee customer satisfaction16
- characteristics of products15
- characteristics of services15
- apply technical communication skills14
- implement sales strategies14
- implement customer follow-up13
- product comprehension13
- respond to customers' inquiries13
- ensure client orientation12
- ensure compliance with legal requirements12
- implement marketing strategies12
- keep records on sales12
This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.