Occupation AtlasSkillsuse customer relationship management software
Skill · Occupation Atlas
use customer relationship management software
Needed by 29 occupations in ESCO.
Occupations that list it
Essential first, then O*NET-rated by importance, then optional. 29 in all.
- advertising sales agent
- call centre agent
- commercial sales representative
- ICT account manager
- ICT help desk agent
- sales account manager
- search engine optimisation expert
- technical sales representative
- technical sales representative in agricultural machinery and equipment
- technical sales representative in chemical products
- technical sales representative in electronic and telecommunications equipment
- technical sales representative in hardware, plumbing and heating equipment
- technical sales representative in machinery and industrial equipment
- technical sales representative in mining and construction machinery
- technical sales representative in office machinery and equipment
- technical sales representative in the textile machinery industry
- travel agent
- travel consultant
- call centre supervisor
- car leasing agent
- customer service representative
- ICT help desk manager
- live chat operator
- motor vehicles parts advisor
- office manager
- online sales channel manager
- rental service representative
- travel and tourism vocational teacher
- vehicle rental agent
ESCO's essential and optional tags describe how its taxonomy relates a skill to an occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role. O*NET importance says how much a skill matters in an occupation, from 1 to 5; it is not a proficiency level.
Often appears with
Skills most often needed alongside it, with how many occupations need both.
- guarantee customer satisfaction19
- characteristics of products18
- characteristics of services18
- communicate with customers18
- have computer literacy17
- provide customer follow-up services17
- product comprehension15
- implement customer follow-up14
- record customers' personal data14
- ensure client orientation13
- implement sales strategies13
- keep records on sales13
- produce sales reports13
- prospect new customers13
This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.