Occupation AtlasPatient Representatives
O*NET · 29-2099.08
Patient Representatives
Assist patients in obtaining services, understanding policies and making health care decisions.
41 more
Care Navigator · Case Manager · Clinical Liaison · Healthcare Registrar · Intake Coordinator · Intake Specialist · Patient Access Rep · Patient Access Representative (Patient Access Rep) · Patient Access Specialist · Patient Account Rep · Patient Account Representative (Patient Account Rep) · Patient Advocate · Patient Care Coordinator · Patient Care Rep · Patient Care Representative (Patient Care Rep) · Patient Coordinator · Patient Financial Rep · Patient Financial Representative (Patient Financial Rep) · Patient Navigator · Patient Ombudsperson · Patient Registrar · Patient Registration Rep · Patient Registration Representative (Patient Registration Rep) · Patient Reimbursement Agent · Patient Relations Coordinator · Patient Relations Representative (PRR) · Patient Resource Coordinator · Patient Resource Worker · Patient Resources Agent · Patient Service Rep · Patient Service Representative (Patient Service Rep) · Patient Service Specialist · Patient Services Coordinator · Patient Services Representative · Patient Services Specialist · PCA · PCA (Patient Care Associate) · PCT · PCT (Patient Care Technician) · PRR · Service Coordinator
Compare with another occupationCompare with Social and Human Service Assistants
Job Zone
- 1
- 2
- 3
- 4
- 5
Zone 3: Medium Preparation Needed
Medium preparation. Vocational training, related on-the-job experience, or an associate degree, with one to two years of training that combines experience and informal instruction.
Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.
Occupational interest profile
SICSocial · Investigative · Conventional — the three strongest interests, in order
- S Social6.62
- I Investigative4.06
- C Conventional3.83
- E Enterprising3.12
- A Artistic1.59
- R Realistic1.27
RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.
Education and experience
The education level respondents say the job requires, and the most common answer for experience and training.
- Related work experience
- Over 1 year, up to and including 2 years (39%)
- On-site or in-plant training
- Up to and including 1 month (31%)
- On-the-job training
- Over 3 months, up to and including 6 months (39%)
Typically associated skills
All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.
- Active ListeningbasicImportance 4.3Level 4.0Level 4 looks like: Answer inquiries regarding credit references
- Service OrientationImportance 4.0Level 3.9Level 4 looks like: Make flight reservations for customers using an online booking site
- SpeakingbasicImportance 4.0Level 3.9Level 4 looks like: Interview applicants to obtain personal and work history
- Reading ComprehensionbasicImportance 3.9Level 3.9Level 4 looks like: Understand an email from management describing new personnel policies
- Social PerceptivenessImportance 3.9Level 3.9Level 4 looks like: Be aware of how a coworker's promotion will affect a work group
- CoordinationImportance 3.9Level 3.4Level 4 looks like: Work with others to put a new roof on a house
- Critical ThinkingbasicImportance 3.8Level 3.8Level 4 looks like: Evaluate customer complaints and determine appropriate responses
- PersuasionImportance 3.6Level 3.6Level 4 looks like: Convince a supervisor to purchase new office equipment
- Complex Problem SolvingImportance 3.3Level 3.1Level 4 looks like: Redesign a floor layout to take advantage of new manufacturing techniques
- WritingbasicImportance 3.1Level 3.8Level 4 looks like: Write an email to staff outlining new directives
- Active LearningbasicImportance 3.1Level 3.6Level 4 looks like: Determine the impact of new menu changes on a restaurant's purchasing requirements
- Judgment and Decision MakingImportance 3.1Level 3.1Level 4 looks like: Evaluate a loan application for degree of risk
Show the other 23
- MonitoringbasicImportance 3.1Level 3.1Level 4 looks like: Monitor a meeting and revise the agenda to ensure important topics are discussed
- Time ManagementImportance 3.1Level 3.0Level 2 looks like: Keep a monthly calendar of appointments
- InstructingImportance 3.0Level 3.0Level 2 looks like: Instruct a new employee in the use of a timekeeping system
- NegotiationImportance 3.0Level 3.0Level 2 looks like: Present justification to a manager for altering a work schedule
- Learning StrategiesbasicImportance 2.8Level 2.9Level 2 looks like: Learn a different method of completing a task from a coworker
- Systems EvaluationImportance 2.8Level 2.9Level 2 looks like: Determine why estimates for the time to complete a task are overly optimistic
- Management of Personnel ResourcesImportance 2.8Level 2.8Level 2 looks like: Encourage a coworker who is having difficulty finishing a project
- Systems AnalysisImportance 2.5Level 2.6Level 2 looks like: Determine how loss of a team member will affect the completion of a job
- MathematicsbasicImportance 2.1Level 2.0Level 2 looks like: Count the amount of change to be given to a customer
- Management of Financial ResourcesImportance 2.0Level 1.8Level 2 looks like: Use available funds to buy office supplies and record the amount of the purchase
- Management of Material ResourcesImportance 2.0Level 1.6Level 2 looks like: Reserve a room for a management meeting
- Operations MonitoringImportance 1.9Level 1.0Level 2 looks like: Monitor completion times while running a computer program
- ProgrammingImportance 1.9Level 0.9
- SciencebasicImportance 1.8Level 0.8
- Technology DesignImportance 1.8Level 0.8
- Operations AnalysisImportance 1.1Level —
- Equipment MaintenanceImportance 1.0Level —
- Equipment SelectionImportance 1.0Level —
- InstallationImportance 1.0Level —
- Operation and ControlImportance 1.0Level —
- Quality Control AnalysisImportance 1.0Level —
- RepairingImportance 1.0Level —
- TroubleshootingImportance 1.0Level —
Tasks
12 core · 1 supplementalWhat people in this occupation do, as O*NET records it, core tasks first by importance (1–5).
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.Importance 4.8
- Interview patients or their representatives to identify problems relating to care.Importance 4.7
- Maintain knowledge of community services and resources available to patients.Importance 4.7
- Refer patients to appropriate health care services or resources.Importance 4.6
- Explain policies, procedures, or services to patients using medical or administrative knowledge.Importance 4.2
- Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.Importance 4.1
- Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.Importance 4.0
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.Importance 3.9
- Analyze patients' abilities to pay to determine charges on a sliding scale.Importance 3.7
- Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.Importance 3.7
- Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.Importance 3.4
- Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.Importance 3.3
Show the other 1
- Teach patients to use home health care equipment.Importance 3.5
Knowledge
Bodies of knowledge the work draws on.
- Customer and Personal ServiceImportance 4.5Level 5.6
- English LanguageImportance 4.3Level 5.0Level 4 looks like: Edit an article for a news website
- PsychologyImportance 4.0Level 5.5Level 4 looks like: Understand the impact of alcohol on human responses
- Medicine and DentistryImportance 3.9Level 4.5Level 4 looks like: Fill a tooth cavity
- Therapy and CounselingImportance 3.6Level 4.5Level 4 looks like: Provide job counseling to the unemployed
- AdministrativeImportance 3.5Level 4.7Level 4 looks like: Type 30 words per minute
- Sociology and AnthropologyImportance 3.4Level 3.9Level 4 looks like: Write an article about cultural differences
- Education and TrainingImportance 3.2Level 3.9Level 4 looks like: Lead a quality improvement seminar
Show all 33
- Law and GovernmentImportance 3.0Level 3.4Level 4 looks like: Prepare documents and title papers for the purchase of a new house
- Administration and ManagementImportance 2.9Level 3.4Level 4 looks like: Monitor progress of a project to ensure timely completion
- Computers and ElectronicsImportance 2.8Level 3.6Level 4 looks like: Use a computer to format a document
- Public Safety and SecurityImportance 2.8Level 3.0Level 4 looks like: Inspect a building site for safety violations
- BiologyImportance 2.7Level 2.8
- Communications and MediaImportance 2.6Level 3.1Level 4 looks like: Host a music radio show
- TelecommunicationsImportance 2.5Level 2.5Level 1 looks like: Send an email
- Philosophy and TheologyImportance 2.4Level 3.0Level 4 looks like: Understand another culture's religious practices
- Foreign LanguageImportance 2.2Level 2.4Level 1 looks like: Say "please" and "thank you" in a foreign language
- MathematicsImportance 2.2Level 2.6
- TransportationImportance 2.2Level 2.0Level 1 looks like: Ride a train to work
- Personnel and Human ResourcesImportance 2.1Level 2.2Level 1 looks like: Fill out a medical claim form
- Economics and AccountingImportance 2.0Level 2.2Level 1 looks like: Answer billing questions from credit card customers
- Sales and MarketingImportance 2.0Level 2.2Level 1 looks like: Sell cakes at a bake sale
- Production and ProcessingImportance 1.9Level 1.8Level 1 looks like: Put a computer back into its packing materials
- ChemistryImportance 1.8Level 1.5Level 1 looks like: Use a common household bug spray
- Engineering and TechnologyImportance 1.5Level 1.0Level 1 looks like: Install a door lock
- GeographyImportance 1.5Level 1.2Level 1 looks like: Know the capital of the United States
- DesignImportance 1.4Level —
- History and ArcheologyImportance 1.3Level —
- Fine ArtsImportance 1.2Level —
- MechanicalImportance 1.2Level —
- PhysicsImportance 1.2Level —
- Food ProductionImportance 1.1Level —
- Building and ConstructionImportance 1.0Level —
Abilities
Enduring capacities the work calls for.
- Oral ComprehensionImportance 4.1Level 3.9Level 4 looks like: Understand a coach's oral instructions for a sport
- Oral ExpressionImportance 4.1Level 3.9Level 4 looks like: Give instructions to a lost motorist
- Deductive ReasoningImportance 3.9Level 3.4Level 2 looks like: Know that a stalled car can coast downhill
- Near VisionImportance 3.9Level 3.9
- Speech ClarityImportance 3.9Level 3.5Level 4 looks like: Make stadium-wide announcements during a sporting event
- Speech RecognitionImportance 3.9Level 3.8Level 4 looks like: Identify a former customer's voice over the phone
- Written ComprehensionImportance 3.9Level 3.9Level 4 looks like: Understand an apartment lease
- Written ExpressionImportance 3.9Level 3.9Level 4 looks like: Write a job recommendation for a subordinate
Show all 52
- Inductive ReasoningImportance 3.8Level 3.4Level 4 looks like: Determine the prime suspect based on crime scene evidence
- Problem SensitivityImportance 3.8Level 3.8Level 4 looks like: Notice from a subtle difference in a client's mood that something is bothering them
- Information OrderingImportance 3.5Level 3.0Level 2 looks like: Follow the correct steps to make change
- Category FlexibilityImportance 3.0Level 3.0Level 3 looks like: Classify flowers according to size, color, and smell
- Flexibility of ClosureImportance 3.0Level 2.9Level 2 looks like: Detect that your phone is ringing while at a concert
- Selective AttentionImportance 3.0Level 2.9Level 2 looks like: Answer a business call with coworkers talking nearby
- Fluency of IdeasImportance 2.9Level 2.9Level 2 looks like: Name four different uses for a screwdriver
- Far VisionImportance 2.8Level 2.8Level 2 looks like: Read a roadside billboard
- OriginalityImportance 2.8Level 2.9Level 2 looks like: Use a credit card to open a locked door
- Speed of ClosureImportance 2.8Level 2.8Level 3 looks like: Recognize a song after hearing only the first few notes
- MemorizationImportance 2.6Level 2.6
- Perceptual SpeedImportance 2.6Level 2.5Level 2 looks like: Sort mail according to ZIP codes with no time pressure
- Time SharingImportance 2.4Level 2.4Level 2 looks like: Listen to music while entering numbers into a spreadsheet
- Auditory AttentionImportance 2.1Level 2.0Level 2 looks like: Listen to a lecture while people nearby are talking
- Mathematical ReasoningImportance 2.1Level 2.1Level 1 looks like: Determine how much 20 oranges will cost when they are priced at 5 for 4 dollars
- Number FacilityImportance 2.1Level 2.3Level 3 looks like: Calculate a discounted price
- Trunk StrengthImportance 2.1Level 2.0Level 2 looks like: Sit up in an office chair
- Hearing SensitivityImportance 2.0Level 2.0Level 2 looks like: Notice a doorbell ringing
- Visual Color DiscriminationImportance 2.0Level 2.0Level 1 looks like: Separate laundry into colors and whites
- VisualizationImportance 2.0Level 1.8Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
- Finger DexterityImportance 1.6Level 1.1Level 2 looks like: Put coins in a parking meter
- Dynamic StrengthImportance 1.5Level 0.5
- StaminaImportance 1.5Level 1.0Level 1 looks like: Walk 1/4 mile
- Arm-Hand SteadinessImportance 1.4Level 0.8
- Depth PerceptionImportance 1.4Level 0.4
- Extent FlexibilityImportance 1.4Level 0.4
- Gross Body CoordinationImportance 1.4Level 0.8
- Gross Body EquilibriumImportance 1.4Level 0.4
- Static StrengthImportance 1.4Level 0.4Level 1 looks like: Push an empty shopping cart
- Multilimb CoordinationImportance 1.3Level —
- Wrist-Finger SpeedImportance 1.1Level —
- Control PrecisionImportance 1.0Level —
- Dynamic FlexibilityImportance 1.0Level —
- Explosive StrengthImportance 1.0Level —
- Glare SensitivityImportance 1.0Level —
- Manual DexterityImportance 1.0Level —
- Night VisionImportance 1.0Level —
- Peripheral VisionImportance 1.0Level —
- Rate ControlImportance 1.0Level —
- Reaction TimeImportance 1.0Level —
- Response OrientationImportance 1.0Level —
- Sound LocalizationImportance 1.0Level —
- Spatial OrientationImportance 1.0Level —
- Speed of Limb MovementImportance 1.0Level —
Work activities
Kinds of activity the work is made of.
- Documenting/Recording InformationImportance 4.7Level 5.3Level 4 looks like: Document the results of a crime scene investigation
- Getting InformationImportance 4.6Level 5.4Level 4 looks like: Review a budget
- Establishing and Maintaining Interpersonal RelationshipsImportance 4.5Level 5.7
- Making Decisions and Solving ProblemsImportance 4.5Level 5.7
- Working with ComputersImportance 4.5Level 4.2Level 4 looks like: Write software for keeping track of parts in inventory
- Assisting and Caring for OthersImportance 4.3Level 5.5Level 4 looks like: Help a medical patient find in-home assistance or healthcare
- Communicating with Supervisors, Peers, or SubordinatesImportance 4.3Level 5.1Level 4 looks like: Report the results of a sales meeting to a supervisor
- Organizing, Planning, and Prioritizing WorkImportance 4.3Level 5.6
Show all 41
- Communicating with People Outside the OrganizationImportance 4.2Level 5.1Level 4 looks like: Present information to potential clients about available services
- Updating and Using Relevant KnowledgeImportance 4.2Level 5.5Level 4 looks like: Keep current on changes in maintenance procedures for repairing sports cars
- Evaluating Information to Determine Compliance with StandardsImportance 4.0Level 5.2Level 4 looks like: Evaluate a complicated insurance claim for compliance with policy terms
- Thinking CreativelyImportance 4.0Level 5.1Level 4 looks like: Adapt popular music for a high school marching band
- Interpreting the Meaning of Information for OthersImportance 3.9Level 4.8Level 4 looks like: Interpret how foreign tax laws apply to U.S. exports
- Processing InformationImportance 3.9Level 4.9Level 4 looks like: Calculate the adjustments for insurance claims
- Resolving Conflicts and Negotiating with OthersImportance 3.9Level 5.0Level 4 looks like: Get two subordinates to agree about vacation schedules
- Analyzing Data or InformationImportance 3.6Level 4.9Level 4 looks like: Determine the interest cost to finance a new building
- Developing Objectives and StrategiesImportance 3.6Level 4.5Level 4 looks like: Develop the plan to complete the merger of two organizations over a 3-year period
- Identifying Objects, Actions, and EventsImportance 3.6Level 4.8Level 4 looks like: Judge the suitability of food products for an event
- Performing Administrative ActivitiesImportance 3.6Level 4.4Level 4 looks like: Complete tax forms for a small business
- Training and Teaching OthersImportance 3.6Level 4.3Level 4 looks like: Teach a social sciences course to high school students
- Judging the Qualities of Objects, Services, or PeopleImportance 3.5Level 4.8Level 4 looks like: Determine the value of property lost in a fire
- Monitoring Processes, Materials, or SurroundingsImportance 3.5Level 4.7Level 4 looks like: Test electrical circuits
- Scheduling Work and ActivitiesImportance 3.5Level 4.4Level 4 looks like: Prepare the work schedule for salesclerks in a large retail store
- Performing for or Working Directly with the PublicImportance 3.4Level 4.0Level 4 looks like: Sell shoes in a crowded shoe store
- Providing Consultation and Advice to OthersImportance 3.4Level 4.4Level 4 looks like: Recommend a new software package to increase operational efficiency
- Developing and Building TeamsImportance 3.2Level 4.0Level 4 looks like: Lead an assembly team in an automobile plant
- Coordinating the Work and Activities of OthersImportance 3.0Level 4.0Level 4 looks like: Organize the cleanup crew after a major sporting event
- Coaching and Developing OthersImportance 2.9Level 3.5Level 4 looks like: Provide on-the-job training for administrative workers
- Monitoring and Controlling ResourcesImportance 2.9Level 3.2Level 4 looks like: Work as a chef responsible for ordering food for the menu
- Guiding, Directing, and Motivating SubordinatesImportance 2.7Level 3.4Level 4 looks like: Manage a small team of employees in a dynamic workplace
- Estimating the Quantifiable Characteristics of Products, Events, or InformationImportance 2.5Level 2.9
- Performing General Physical ActivitiesImportance 2.2Level 2.5Level 1 looks like: Walk between workstations in a small office
- Staffing Organizational UnitsImportance 2.2Level 2.3Level 1 looks like: Work in a position that has minimal staffing requirements
- Selling or Influencing OthersImportance 2.0Level 1.9Level 1 looks like: Convince a coworker to assist with an assignment
- Inspecting Equipment, Structures, or MaterialsImportance 1.9Level 1.7Level 1 looks like: Check that doors to building are locked
- Handling and Moving ObjectsImportance 1.7Level 1.5Level 1 looks like: Change settings on copy machines
- Operating Vehicles, Mechanized Devices, or EquipmentImportance 1.7Level 0.9Level 1 looks like: Drive a car
- Drafting, Laying Out, and Specifying Technical Devices, Parts, and EquipmentImportance 1.6Level —
- Controlling Machines and ProcessesImportance 1.4Level —
- Repairing and Maintaining Electronic EquipmentImportance 1.4Level 0.6Level 1 looks like: Use display settings to adjust a television picture
- Repairing and Maintaining Mechanical EquipmentImportance 1.1Level —
Work context
The conditions most characteristic of the work, on O*NET's 1–5 context scale.
Technology
38 toolsSoftware used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.
In demand (4)
- Epic Systemshot
- Microsoft Excelhot
- Microsoft Office softwarehot
- Microsoft Outlookhot
Hot (8; 4 more marked hot above)
- eClinicalWorks EHR software
- Google Docs
- Henry Schein Dentrix
- MEDITECH software
- Microsoft Access
- Microsoft PowerPoint
- Microsoft Windows
- Microsoft Word
Other tools (26)
- Admissions, discharge, and transfer ADT software
- CareOne CareEnsure
- Complaint management software
- Corel WordPerfect Office Suite
- Customer Expressions i-Sight
- Data entry software
- Database software
- Electronic medical record EMR software
- Epic EpicCare Inpatient Clinical System
- Epic Systems software
- FaceTime
- Healthcare common procedure coding system HCPCS
- IBM Notes
- Manhattan Cross Cultural Group Quality Interactions
- Medical condition coding software
- Medical procedure coding software
- Microsoft Dynamics
- Microsoft Exchange
- Patient satisfaction assessment software
- Pemimic Patient Relations Suite
- Peminic Patient Safety & Quality Suite
- PracticeWorks Systems Kodak WINOMS CS
- Prognosis Solutions ResolvPRM
- rL Solutions Feedback MonitorPro
- Scheduling software
- Web browser software
Related occupations
O*NET's own list of the occupations most related to this one, closest first.
Closest occupations
Compare any occupation →Other O*NET occupations whose importance ratings on the 35 skills both rate are nearest to this one's, with the biggest differences named. A plain rule, not a hidden score.
Social and Human Service Assistants
Average difference 0.2 points · Operation and Control +1.0, Operations Analysis +0.9
O*NET · Zone 4 · Compare
Travel Agents
Average difference 0.2 points · Management of Personnel Resources −0.9, Coordination −0.8
O*NET · Zone 3 · Compare
Executive Secretaries and Executive Administrative Assistants
Average difference 0.2 points · Quality Control Analysis +1.1, Persuasion −0.7
O*NET · Zone 3 · Compare
Agents and Business Managers of Artists, Performers, and Athletes
Average difference 0.2 points · Negotiation +1.0, Service Orientation −1.0
O*NET · Zone 4 · Compare
Talent Directors
Average difference 0.3 points · Service Orientation −1.2, Operations Analysis +1.0
O*NET · Zone 4 · Compare
Human Resources Specialists
Average difference 0.3 points · Coordination −0.9, Quality Control Analysis +0.8
O*NET · Zone 4 · Compare
Rehabilitation Counselors
Average difference 0.3 points · Operations Analysis +1.7, Monitoring +1.0
O*NET · Zone 5 · Compare
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Average difference 0.3 points · Coordination −1.0, Science −0.8
O*NET · Zone 2 · Compare
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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.