Occupation AtlasGambling Managers

O*NET · 11-9071.00

Gambling Managers

Plan, direct, or coordinate gambling operations in a casino. May formulate house rules.

Also called Baccarat Manager · Bingo Manager · Blackjack Manager · Cage Manager · Cage Shift Manager · Card Room Manager · Casino Manager · Casino Operations Manager
25 more

Casino Shift Manager · Craps Manager · Dice Manager · Gambling Director · Gambling Manager · Gaming Director · Gaming Manager · Keno Manager · Mutuel Department Manager · On-Duty Manager · Pai Gow Manager · Pit Manager · Poker Manager · Poker Room Manager · Racing Manager · Shift Manager · Slot Manager · Slot Operations Director · Slot Operations Manager · Slot Shift Manager · Slots Manager · Sports Betting Manager · Table Games Manager · Table Games Pit Manager · Table Games Shift Manager

Job Zone 2 — Some Preparation NeededHolland code ECS35 skills on file

Compare with another occupationCompare with First-Line Supervisors of Non-Retail Sales Workers

Job Zone

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Zone 2: Some Preparation Needed

Some preparation. Usually a high school diploma, some previous work-related skill or experience, and a few months to a year of training with experienced workers.

Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.

Occupational interest profile

ECSEnterprising · Conventional · Social — the three strongest interests, in order

  • E Enterprising6.74
  • C Conventional5.46
  • S Social2.86
  • R Realistic2.80
  • I Investigative1.35
  • A Artistic1.09

RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.

Education and experience

The education level respondents say the job requires, and the most common answer for experience and training.

  • High School Diploma or the equivalent57%
  • Post-Secondary Certificate7%
  • Some College Courses30%
  • Bachelor's Degree7%
Related work experience
Over 2 years, up to and including 4 years (34%)
On-site or in-plant training
Over 1 month, up to and including 3 months (31%)
On-the-job training
Anything beyond short demonstration, up to and including 1 month (30%)

Typically associated skills

All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.

  • Critical ThinkingbasicImportance 4.0Level 4.0Level 4 looks like: Evaluate customer complaints and determine appropriate responses
  • Management of Personnel ResourcesImportance 4.0Level 4.0Level 4 looks like: Direct the activities of a road repair crew with minimal disruption of traffic flow
  • MonitoringbasicImportance 3.9Level 4.0Level 4 looks like: Monitor a meeting and revise the agenda to ensure important topics are discussed
  • SpeakingbasicImportance 3.9Level 3.9Level 4 looks like: Interview applicants to obtain personal and work history
  • CoordinationImportance 3.8Level 4.1Level 4 looks like: Work with others to put a new roof on a house
  • Social PerceptivenessImportance 3.8Level 4.0Level 4 looks like: Be aware of how a coworker's promotion will affect a work group
  • Active ListeningbasicImportance 3.8Level 3.8Level 4 looks like: Answer inquiries regarding credit references
  • Service OrientationImportance 3.8Level 3.8Level 4 looks like: Make flight reservations for customers using an online booking site
  • Time ManagementImportance 3.8Level 3.8Level 4 looks like: Allocate the time of subordinates to projects for the coming week
  • Judgment and Decision MakingImportance 3.8Level 3.6Level 4 looks like: Evaluate a loan application for degree of risk
  • Complex Problem SolvingImportance 3.8Level 3.1Level 4 looks like: Redesign a floor layout to take advantage of new manufacturing techniques
  • WritingbasicImportance 3.6Level 3.9Level 4 looks like: Write an email to staff outlining new directives
Show the other 23
  • Reading ComprehensionbasicImportance 3.5Level 3.9Level 4 looks like: Understand an email from management describing new personnel policies
  • Active LearningbasicImportance 3.5Level 3.6Level 4 looks like: Determine the impact of new menu changes on a restaurant's purchasing requirements
  • InstructingImportance 3.5Level 3.6Level 4 looks like: Instruct a coworker in how to operate a software program
  • PersuasionImportance 3.5Level 3.6Level 4 looks like: Convince a supervisor to purchase new office equipment
  • NegotiationImportance 3.3Level 3.5Level 4 looks like: Contract with a wholesaler to sell items at a given cost
  • Learning StrategiesbasicImportance 3.3Level 3.4Level 4 looks like: Identify an alternative approach to help trainees who are having difficulties
  • MathematicsbasicImportance 3.1Level 3.1Level 4 looks like: Calculate the square footage of a new home under construction
  • Systems AnalysisImportance 3.1Level 3.0Level 2 looks like: Determine how loss of a team member will affect the completion of a job
  • Systems EvaluationImportance 3.1Level 3.0Level 2 looks like: Determine why estimates for the time to complete a task are overly optimistic
  • Management of Material ResourcesImportance 2.8Level 2.4Level 2 looks like: Reserve a room for a management meeting
  • Management of Financial ResourcesImportance 2.6Level 2.8Level 2 looks like: Use available funds to buy office supplies and record the amount of the purchase
  • Quality Control AnalysisImportance 2.6Level 2.1Level 2 looks like: Inspect a draft email for errors (e.g., grammar, punctuation)
  • Operations MonitoringImportance 2.1Level 2.0Level 2 looks like: Monitor completion times while running a computer program
  • Operations AnalysisImportance 2.0Level 2.1Level 2 looks like: Select a printer for an office
  • ProgrammingImportance 1.8Level 0.9
  • TroubleshootingImportance 1.8Level 0.9
  • SciencebasicImportance 1.6Level 0.6
  • Technology DesignImportance 1.5Level 0.6
  • Operation and ControlImportance 1.4Level 0.5
  • Equipment MaintenanceImportance 1.0Level —
  • Equipment SelectionImportance 1.0Level —
  • InstallationImportance 1.0Level —
  • RepairingImportance 1.0Level —

Tasks

12 core · 7 supplemental

What people in this occupation do, as O*NET records it, core tasks first by importance (1–5).

  1. Resolve customer complaints regarding problems, such as payout errors.Importance 4.6
  2. Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.Importance 4.5
  3. Explain and interpret house rules, such as game rules or betting limits.Importance 4.4
  4. Track supplies of money to tables and perform any required paperwork.Importance 4.4
  5. Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.Importance 4.3
  6. Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.Importance 4.3
  7. Prepare work schedules and station arrangements and keep attendance records.Importance 4.3
  8. Train new workers or evaluate their performance.Importance 4.2
  9. Interview and hire workers.Importance 4.2
  10. Market or promote the casino to bring in business.Importance 4.2
  11. Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.Importance 4.1
  12. Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.Importance 4.0
Show the other 7
  1. Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.Importance 4.4
  2. Set and maintain a bank and table limit for each game.Importance 4.4
  3. Direct the compilation of summary sheets that show wager amounts and payoffs for races or events.Importance 4.3
  4. Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.Importance 4.2
  5. Record, collect, or pay off bets, issuing receipts as necessary.Importance 4.2
  6. Notify board attendants of table vacancies so that waiting patrons can play.Importance 4.1
  7. Monitor credit extended to players.Importance 3.9

Knowledge

Bodies of knowledge the work draws on.

  • Customer and Personal ServiceImportance 4.3Level 4.8Level 4 looks like: Be responsible for 10 children at daycare
  • Administration and ManagementImportance 4.2Level 5.0Level 4 looks like: Monitor progress of a project to ensure timely completion
  • English LanguageImportance 4.2Level 4.1Level 4 looks like: Edit an article for a news website
  • MathematicsImportance 4.2Level 4.3Level 4 looks like: Analyze data to determine areas with the highest sales
  • Personnel and Human ResourcesImportance 4.0Level 4.6Level 4 looks like: Interview applicants for an administrative position
  • AdministrativeImportance 3.8Level 5.0Level 4 looks like: Type 30 words per minute
  • Computers and ElectronicsImportance 3.5Level 4.2Level 4 looks like: Use a computer to format a document
  • Economics and AccountingImportance 3.5Level 4.1Level 4 looks like: Develop financial investment programs for individual clients
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  • Education and TrainingImportance 3.4Level 4.3Level 4 looks like: Lead a quality improvement seminar
  • Public Safety and SecurityImportance 3.4Level 3.6Level 4 looks like: Inspect a building site for safety violations
  • Law and GovernmentImportance 3.0Level 3.0Level 4 looks like: Prepare documents and title papers for the purchase of a new house
  • PsychologyImportance 3.0Level 3.4Level 4 looks like: Understand the impact of alcohol on human responses
  • Sales and MarketingImportance 3.0Level 3.3Level 4 looks like: Introduce clients to a new line of products
  • Communications and MediaImportance 2.7Level 2.7
  • Engineering and TechnologyImportance 2.2Level 2.0Level 1 looks like: Install a door lock
  • MechanicalImportance 2.2Level 2.1Level 1 looks like: Replace the filters in a furnace
  • Production and ProcessingImportance 2.1Level 2.4Level 1 looks like: Put a computer back into its packing materials
  • Sociology and AnthropologyImportance 1.9Level 1.2Level 1 looks like: Identify two cultures in a story as being different
  • TelecommunicationsImportance 1.9Level 1.2Level 1 looks like: Send an email
  • Therapy and CounselingImportance 1.9Level 1.7Level 1 looks like: Put ice on a sprained ankle
  • Foreign LanguageImportance 1.8Level 1.5Level 1 looks like: Say "please" and "thank you" in a foreign language
  • TransportationImportance 1.7Level 1.3Level 1 looks like: Ride a train to work
  • DesignImportance 1.6Level 1.5Level 1 looks like: Draw a straight line 4 3/16 inches long
  • Food ProductionImportance 1.6Level 0.9Level 1 looks like: Grow herbs in the kitchen
  • Philosophy and TheologyImportance 1.6Level 1.4Level 1 looks like: Watch a TV show on family values
  • Building and ConstructionImportance 1.5Level 1.1Level 1 looks like: Choose the proper type of wood for adding a deck onto a house
  • ChemistryImportance 1.4Level 1.1Level 1 looks like: Use a common household bug spray
  • GeographyImportance 1.4Level 1.0Level 1 looks like: Know the capital of the United States
  • Medicine and DentistryImportance 1.4Level 0.6Level 1 looks like: Use a band-aid
  • PhysicsImportance 1.4Level 0.7Level 1 looks like: Use a crowbar to pry open a box
  • BiologyImportance 1.2Level —
  • Fine ArtsImportance 1.2Level —
  • History and ArcheologyImportance 1.2Level —

Abilities

Enduring capacities the work calls for.

  • Oral ExpressionImportance 4.0Level 4.0Level 4 looks like: Give instructions to a lost motorist
  • Inductive ReasoningImportance 3.9Level 3.8Level 4 looks like: Determine the prime suspect based on crime scene evidence
  • Oral ComprehensionImportance 3.9Level 4.0Level 4 looks like: Understand a coach's oral instructions for a sport
  • Deductive ReasoningImportance 3.8Level 3.8
  • Problem SensitivityImportance 3.8Level 4.0Level 4 looks like: Notice from a subtle difference in a client's mood that something is bothering them
  • Speech ClarityImportance 3.8Level 3.8Level 4 looks like: Make stadium-wide announcements during a sporting event
  • Speech RecognitionImportance 3.8Level 4.1Level 4 looks like: Identify a former customer's voice over the phone
  • Near VisionImportance 3.6Level 3.3Level 2 looks like: Read indicators on the dashboard of a car
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  • Information OrderingImportance 3.5Level 3.6Level 2 looks like: Follow the correct steps to make change
  • Written ExpressionImportance 3.5Level 3.4Level 4 looks like: Write a job recommendation for a subordinate
  • Far VisionImportance 3.4Level 3.8Level 4 looks like: Read the slides on a presentation from across a room
  • Written ComprehensionImportance 3.4Level 3.5Level 4 looks like: Understand an apartment lease
  • Category FlexibilityImportance 3.3Level 3.1Level 3 looks like: Classify flowers according to size, color, and smell
  • Flexibility of ClosureImportance 3.3Level 3.3Level 4 looks like: Look for a golf ball in tall grass
  • Number FacilityImportance 3.3Level 3.3Level 3 looks like: Calculate a discounted price
  • Perceptual SpeedImportance 3.1Level 3.0Level 2 looks like: Sort mail according to ZIP codes with no time pressure
  • Selective AttentionImportance 3.1Level 3.5Level 4 looks like: Watch security monitors for intruders throughout the night shift
  • Speed of ClosureImportance 3.1Level 3.1Level 3 looks like: Recognize a song after hearing only the first few notes
  • Fluency of IdeasImportance 3.0Level 3.0Level 2 looks like: Name four different uses for a screwdriver
  • Mathematical ReasoningImportance 3.0Level 3.0Level 4 looks like: Decide how to calculate profits to determine the amounts of yearly bonuses
  • Time SharingImportance 3.0Level 3.3Level 3 looks like: Watch street signs while driving at 30 miles an hour
  • MemorizationImportance 2.9Level 2.9
  • Auditory AttentionImportance 2.8Level 2.9Level 2 looks like: Listen to a lecture while people nearby are talking
  • OriginalityImportance 2.8Level 2.9Level 2 looks like: Use a credit card to open a locked door
  • Visual Color DiscriminationImportance 2.8Level 2.8
  • VisualizationImportance 2.4Level 2.1Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
  • Hearing SensitivityImportance 2.1Level 2.1Level 2 looks like: Notice a doorbell ringing
  • Trunk StrengthImportance 2.1Level 2.5Level 2 looks like: Sit up in an office chair
  • Depth PerceptionImportance 2.0Level 1.6Level 2 looks like: Merge a car into traffic on a city street
  • Finger DexterityImportance 2.0Level 1.9Level 2 looks like: Put coins in a parking meter
  • Gross Body CoordinationImportance 2.0Level 1.4Level 2 looks like: Get in and out of a truck
  • StaminaImportance 2.0Level 1.6Level 1 looks like: Walk 1/4 mile
  • Arm-Hand SteadinessImportance 1.9Level 1.0Level 2 looks like: Light a candle
  • Dynamic StrengthImportance 1.9Level 0.9
  • Explosive StrengthImportance 1.9Level 0.9
  • Gross Body EquilibriumImportance 1.9Level 1.0Level 2 looks like: Stand on a ladder
  • Manual DexterityImportance 1.9Level 1.0Level 1 looks like: Screw a light bulb into a light socket
  • Reaction TimeImportance 1.8Level 0.8
  • Control PrecisionImportance 1.5Level 0.9
  • Multilimb CoordinationImportance 1.5Level 0.8
  • Response OrientationImportance 1.5Level 0.8
  • Speed of Limb MovementImportance 1.5Level 0.5
  • Static StrengthImportance 1.5Level 0.5Level 1 looks like: Push an empty shopping cart
  • Rate ControlImportance 1.4Level 0.5Level 1 looks like: Ride a bicycle alongside a jogger
  • Wrist-Finger SpeedImportance 1.3Level —
  • Peripheral VisionImportance 1.1Level —
  • Dynamic FlexibilityImportance 1.0Level —
  • Extent FlexibilityImportance 1.0Level —
  • Glare SensitivityImportance 1.0Level —
  • Night VisionImportance 1.0Level —
  • Sound LocalizationImportance 1.0Level —
  • Spatial OrientationImportance 1.0Level —

Work activities

Kinds of activity the work is made of.

  • Communicating with Supervisors, Peers, or SubordinatesImportance 4.4Level 4.7Level 4 looks like: Report the results of a sales meeting to a supervisor
  • Performing for or Working Directly with the PublicImportance 4.3Level 4.7Level 4 looks like: Sell shoes in a crowded shoe store
  • Evaluating Information to Determine Compliance with StandardsImportance 4.2Level 4.2Level 4 looks like: Evaluate a complicated insurance claim for compliance with policy terms
  • Getting InformationImportance 4.2Level 4.4Level 4 looks like: Review a budget
  • Making Decisions and Solving ProblemsImportance 4.2Level 3.9Level 4 looks like: Select the location for a major retail store
  • Resolving Conflicts and Negotiating with OthersImportance 4.1Level 4.9Level 4 looks like: Get two subordinates to agree about vacation schedules
  • Working with ComputersImportance 4.1Level 3.1Level 4 looks like: Write software for keeping track of parts in inventory
  • Documenting/Recording InformationImportance 3.9Level 3.1Level 4 looks like: Document the results of a crime scene investigation
Show all 41
  • Establishing and Maintaining Interpersonal RelationshipsImportance 3.9Level 4.8Level 4 looks like: Maintain good working relationships with almost all coworkers and clients
  • Coaching and Developing OthersImportance 3.8Level 4.3Level 4 looks like: Provide on-the-job training for administrative workers
  • Analyzing Data or InformationImportance 3.7Level 3.7Level 4 looks like: Determine the interest cost to finance a new building
  • Guiding, Directing, and Motivating SubordinatesImportance 3.7Level 4.3Level 4 looks like: Manage a small team of employees in a dynamic workplace
  • Identifying Objects, Actions, and EventsImportance 3.7Level 4.3Level 4 looks like: Judge the suitability of food products for an event
  • Monitoring Processes, Materials, or SurroundingsImportance 3.7Level 4.1Level 4 looks like: Test electrical circuits
  • Processing InformationImportance 3.7Level 4.0Level 4 looks like: Calculate the adjustments for insurance claims
  • Scheduling Work and ActivitiesImportance 3.7Level 4.1Level 4 looks like: Prepare the work schedule for salesclerks in a large retail store
  • Staffing Organizational UnitsImportance 3.7Level 4.0Level 4 looks like: Interview candidates for a sales position and make hiring recommendations
  • Organizing, Planning, and Prioritizing WorkImportance 3.6Level 4.5Level 4 looks like: Plan and adjust a personal to-do list according to changing demands
  • Training and Teaching OthersImportance 3.6Level 3.9Level 4 looks like: Teach a social sciences course to high school students
  • Coordinating the Work and Activities of OthersImportance 3.5Level 4.3Level 4 looks like: Organize the cleanup crew after a major sporting event
  • Developing and Building TeamsImportance 3.5Level 3.5Level 4 looks like: Lead an assembly team in an automobile plant
  • Judging the Qualities of Objects, Services, or PeopleImportance 3.4Level 3.4Level 4 looks like: Determine the value of property lost in a fire
  • Updating and Using Relevant KnowledgeImportance 3.4Level 4.0Level 4 looks like: Keep current on changes in maintenance procedures for repairing sports cars
  • Developing Objectives and StrategiesImportance 3.3Level 3.6Level 4 looks like: Develop the plan to complete the merger of two organizations over a 3-year period
  • Interpreting the Meaning of Information for OthersImportance 3.3Level 2.4Level 1 looks like: Interpret a blood pressure reading
  • Monitoring and Controlling ResourcesImportance 3.3Level 3.9Level 4 looks like: Work as a chef responsible for ordering food for the menu
  • Providing Consultation and Advice to OthersImportance 3.3Level 3.6Level 4 looks like: Recommend a new software package to increase operational efficiency
  • Thinking CreativelyImportance 3.3Level 3.4Level 4 looks like: Adapt popular music for a high school marching band
  • Performing Administrative ActivitiesImportance 3.2Level 3.3Level 4 looks like: Complete tax forms for a small business
  • Communicating with People Outside the OrganizationImportance 3.1Level 2.7
  • Controlling Machines and ProcessesImportance 2.8Level 2.4Level 1 looks like: Operate a cash register
  • Estimating the Quantifiable Characteristics of Products, Events, or InformationImportance 2.8Level 2.9
  • Inspecting Equipment, Structures, or MaterialsImportance 2.8Level 2.7
  • Selling or Influencing OthersImportance 2.6Level 2.9
  • Assisting and Caring for OthersImportance 2.5Level 2.6
  • Handling and Moving ObjectsImportance 2.3Level 2.9
  • Performing General Physical ActivitiesImportance 2.2Level 2.1Level 1 looks like: Walk between workstations in a small office
  • Repairing and Maintaining Electronic EquipmentImportance 2.1Level 1.5Level 1 looks like: Use display settings to adjust a television picture
  • Repairing and Maintaining Mechanical EquipmentImportance 1.9Level 1.4Level 1 looks like: Make simple, external adjustments to a door hinge with ordinary hand tools
  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and EquipmentImportance 1.8Level 1.2Level 1 looks like: Specify the lighting for a work area
  • Operating Vehicles, Mechanized Devices, or EquipmentImportance 1.5Level 1.0Level 1 looks like: Drive a car

Work context

The conditions most characteristic of the work, on O*NET's 1–5 context scale.

  • Face-to-Face Discussions with Individuals and Within Teams4.9
  • Contact With Others4.8
  • Indoors, Environmentally Controlled4.8
  • Work With or Contribute to a Work Group or Team4.8
  • Deal With External Customers or the Public in General4.7
  • Frequency of Decision Making4.7
  • Coordinate or Lead Others in Accomplishing Work Activities4.6
  • E-Mail4.5
  • Importance of Being Exact or Accurate4.5
  • Impact of Decisions on Co-workers or Company Results4.4

Technology

8 tools

Software used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.

In demand (3)

  • Microsoft Excelhot
  • Microsoft Office softwarehot
  • Microsoft Outlookhot

Hot (2; 3 more marked hot above)

  • Microsoft PowerPoint
  • Microsoft Word
Other tools (3)
  • Employee scheduling software
  • Human resources management system HRMS
  • Web browser software

Related occupations

O*NET's own list of the occupations most related to this one, closest first.

ESCO equivalents

From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.