BlissPoint Analytics

Occupation AtlasFuneral Home Managers

O*NET · 11-9171.00

Funeral Home Managers

Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.

Also called Advanced Planning Director · Arranging Funeral Director · Funeral Counselor · Funeral Director · Funeral Home Director · Funeral Home GM · Funeral Home GM (Funeral Home General Manager) · Funeral Home Location Manager
9 more

Funeral Home Manager · Funeral Home Owner · Funeral Sales Manager · Funeral Service Manager · Licensed Funeral Director · Location Manager · Mortuary Operations Manager (Mortuary Ops Manager) · Mortuary Ops Manager · Prearranged Funeral Sales Manager

Job Zone 3 — Medium Preparation NeededHolland code ECS35 skills on file

Compare with another occupationCompare with Recycling Coordinators

Job Zone

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Zone 3: Medium Preparation Needed

Medium preparation. Vocational training, related on-the-job experience, or an associate degree, with one to two years of training that combines experience and informal instruction.

Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.

Occupational interest profile

ECSEnterprising · Conventional · Social — the three strongest interests, in order

  • E Enterprising6.38
  • C Conventional4.56
  • S Social4.35
  • R Realistic2.81
  • I Investigative2.32
  • A Artistic1.89

RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.

Education and experience

The education level respondents say the job requires, and the most common answer for experience and training.

  • High School Diploma or the equivalent26%
  • Post-Secondary Certificate15%
  • Some College Courses4%
  • Associate's Degree or other 2-year degree50%
  • Bachelor's Degree1%
  • Post-Baccalaureate Certificate5%
Related work experience
Over 2 years, up to and including 4 years (29%)
On-site or in-plant training
Over 6 months, up to and including 1 year (35%)
On-the-job training
Over 3 months, up to and including 6 months (31%)

Typically associated skills

All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.

  • Service Orientation4.04.0Level 4 looks like: Make flight reservations for customers using an online booking site
  • Active Listeningbasic3.93.9Level 4 looks like: Answer inquiries regarding credit references
  • Social Perceptiveness3.93.8Level 4 looks like: Be aware of how a coworker's promotion will affect a work group
  • Reading Comprehensionbasic3.63.9Level 4 looks like: Understand an email from management describing new personnel policies
  • Time Management3.63.6Level 4 looks like: Allocate the time of subordinates to projects for the coming week
  • Speakingbasic3.53.8Level 4 looks like: Interview applicants to obtain personal and work history
  • Critical Thinkingbasic3.53.6Level 4 looks like: Evaluate customer complaints and determine appropriate responses
  • Management of Personnel Resources3.53.5Level 4 looks like: Direct the activities of a road repair crew with minimal disruption of traffic flow
  • Judgment and Decision Making3.53.1Level 4 looks like: Evaluate a loan application for degree of risk
  • Coordination3.43.5Level 4 looks like: Work with others to put a new roof on a house
  • Monitoringbasic3.43.4Level 4 looks like: Monitor a meeting and revise the agenda to ensure important topics are discussed
  • Complex Problem Solving3.33.0Level 2 looks like: Lay out tools to complete a job
Show the other 23
  • Writingbasic3.13.6Level 4 looks like: Write an email to staff outlining new directives
  • Persuasion3.13.5Level 4 looks like: Convince a supervisor to purchase new office equipment
  • Negotiation3.13.3Level 4 looks like: Contract with a wholesaler to sell items at a given cost
  • Instructing3.03.0Level 2 looks like: Instruct a new employee in the use of a timekeeping system
  • Active Learningbasic2.93.0Level 2 looks like: Think about the implications of a news article for job opportunities
  • Learning Strategiesbasic2.93.0Level 2 looks like: Learn a different method of completing a task from a coworker
  • Management of Financial Resources2.62.8Level 2 looks like: Use available funds to buy office supplies and record the amount of the purchase
  • Management of Material Resources2.62.6Level 2 looks like: Reserve a room for a management meeting
  • Mathematicsbasic2.62.6Level 2 looks like: Count the amount of change to be given to a customer
  • Systems Evaluation2.52.8Level 2 looks like: Determine why estimates for the time to complete a task are overly optimistic
  • Systems Analysis2.52.4Level 2 looks like: Determine how loss of a team member will affect the completion of a job
  • Quality Control Analysis2.12.1Level 2 looks like: Inspect a draft email for errors (e.g., grammar, punctuation)
  • Operations Monitoring2.12.0Level 2 looks like: Monitor completion times while running a computer program
  • Operation and Control2.01.9Level 2 looks like: Navigate the settings on an office printer to print on both sides of the paper
  • Troubleshooting1.80.9
  • Technology Design1.60.8
  • Programming1.50.6
  • Sciencebasic1.50.5
  • Operations Analysis1.40.6
  • Equipment Selection1.1—
  • Equipment Maintenance1.0—
  • Installation1.0—
  • Repairing1.0—

Tasks

23 core

What people in this occupation do, as O*NET records it, core tasks first by importance (1–5).

  1. Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.4.9
  2. Schedule funerals, burials, or cremations.4.8
  3. Offer counsel and comfort to families and friends of the deceased.4.6
  4. Deliver death certificates to medical facilities or offices to obtain signatures from legally authorized persons.4.6
  5. Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.4.5
  6. Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.4.5
  7. Complete and maintain records, such as state-required documents, tracking documents, or product inventories.4.4
  8. Sell funeral services, products, or merchandise to clients.4.3
  9. Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.4.0
  10. Negotiate contracts for prearranged funeral services.3.9
  11. Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.3.9
  12. Set prices or credit terms for funeral products or services.3.8
Show the other 11
  1. Explain goals, policies, or procedures to staff members.3.8
  2. Schedule work hours for funeral home or contract employees.3.8
  3. Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.3.7
  4. Interview and hire new employees.3.7
  5. Direct or monitor administrative, support, repair, or maintenance services for funeral homes.3.6
  6. Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals.3.6
  7. Identify skill development needs for funeral home staff.3.6
  8. Attend or make presentations at community events to promote funeral home services or build community relationships.3.5
  9. Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.3.5
  10. Conduct market research and analyze industry trends.3.4
  11. Plan and implement sales promotions or other marketing strategies and activities for funeral home operations.3.3

Knowledge

Bodies of knowledge the work draws on.

  • Customer and Personal Service4.76.0Level 7 looks like: Respond to a citizen's request for assistance after a major disaster
  • Administration and Management4.45.0Level 4 looks like: Monitor progress of a project to ensure timely completion
  • English Language4.34.3Level 4 looks like: Edit an article for a news website
  • Administrative4.15.3Level 4 looks like: Type 30 words per minute
  • Economics and Accounting3.73.6Level 4 looks like: Develop financial investment programs for individual clients
  • Personnel and Human Resources3.64.3Level 4 looks like: Interview applicants for an administrative position
  • Psychology3.64.3Level 4 looks like: Understand the impact of alcohol on human responses
  • Sales and Marketing3.63.8Level 4 looks like: Introduce clients to a new line of products
Show all 33
  • Computers and Electronics3.44.2Level 4 looks like: Use a computer to format a document
  • Biology3.23.7Level 4 looks like: Investigate the effects of pollution on marine plants and animals
  • Education and Training3.23.7Level 4 looks like: Lead a quality improvement seminar
  • Law and Government3.13.5Level 4 looks like: Prepare documents and title papers for the purchase of a new house
  • Mathematics3.13.7Level 4 looks like: Analyze data to determine areas with the highest sales
  • Communications and Media3.03.0Level 4 looks like: Host a music radio show
  • Sociology and Anthropology2.93.1Level 4 looks like: Write an article about cultural differences
  • Chemistry2.83.1Level 4 looks like: Use the proper concentration of chlorine to purify a water source
  • Public Safety and Security2.72.9
  • Therapy and Counseling2.73.3Level 4 looks like: Provide job counseling to the unemployed
  • Transportation2.62.8
  • Philosophy and Theology2.53.5Level 4 looks like: Understand another culture's religious practices
  • Telecommunications2.42.2Level 1 looks like: Send an email
  • Medicine and Dentistry2.32.3Level 1 looks like: Use a band-aid
  • Mechanical2.22.3Level 1 looks like: Replace the filters in a furnace
  • Production and Processing2.22.2Level 1 looks like: Put a computer back into its packing materials
  • Geography1.81.7Level 1 looks like: Know the capital of the United States
  • Design1.61.5Level 1 looks like: Draw a straight line 4 3/16 inches long
  • Foreign Language1.61.1Level 1 looks like: Say "please" and "thank you" in a foreign language
  • Physics1.61.1Level 1 looks like: Use a crowbar to pry open a box
  • Engineering and Technology1.51.1Level 1 looks like: Install a door lock
  • Building and Construction1.2—
  • Fine Arts1.2—
  • History and Archeology1.2—
  • Food Production1.0—

Abilities

Enduring capacities the work calls for.

  • Oral Comprehension4.04.0Level 4 looks like: Understand a coach's oral instructions for a sport
  • Oral Expression3.94.0Level 4 looks like: Give instructions to a lost motorist
  • Written Comprehension3.94.0Level 4 looks like: Understand an apartment lease
  • Written Expression3.83.8Level 4 looks like: Write a job recommendation for a subordinate
  • Near Vision3.63.8
  • Problem Sensitivity3.63.6Level 4 looks like: Notice from a subtle difference in a client's mood that something is bothering them
  • Speech Clarity3.63.5Level 4 looks like: Make stadium-wide announcements during a sporting event
  • Speech Recognition3.53.4Level 4 looks like: Identify a former customer's voice over the phone
Show all 52
  • Deductive Reasoning3.43.1Level 2 looks like: Know that a stalled car can coast downhill
  • Information Ordering3.43.1Level 2 looks like: Follow the correct steps to make change
  • Category Flexibility3.13.0Level 3 looks like: Classify flowers according to size, color, and smell
  • Fluency of Ideas3.03.0Level 2 looks like: Name four different uses for a screwdriver
  • Inductive Reasoning3.03.0Level 2 looks like: Decide what to wear based on the weather report
  • Far Vision2.93.0Level 2 looks like: Read a roadside billboard
  • Originality2.92.9Level 2 looks like: Use a credit card to open a locked door
  • Mathematical Reasoning2.83.0Level 4 looks like: Decide how to calculate profits to determine the amounts of yearly bonuses
  • Selective Attention2.82.3Level 2 looks like: Answer a business call with coworkers talking nearby
  • Time Sharing2.82.6Level 3 looks like: Watch street signs while driving at 30 miles an hour
  • Memorization2.62.8
  • Number Facility2.62.8Level 3 looks like: Calculate a discounted price
  • Flexibility of Closure2.52.6Level 2 looks like: Detect that your phone is ringing while at a concert
  • Perceptual Speed2.52.1Level 2 looks like: Sort mail according to ZIP codes with no time pressure
  • Visual Color Discrimination2.52.5Level 1 looks like: Separate laundry into colors and whites
  • Visualization2.52.4Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
  • Auditory Attention2.31.9Level 2 looks like: Listen to a lecture while people nearby are talking
  • Depth Perception2.32.1Level 2 looks like: Merge a car into traffic on a city street
  • Finger Dexterity2.31.9Level 2 looks like: Put coins in a parking meter
  • Multilimb Coordination2.32.0Level 2 looks like: Row a boat
  • Trunk Strength2.31.6Level 2 looks like: Sit up in an office chair
  • Arm-Hand Steadiness2.12.0Level 2 looks like: Light a candle
  • Control Precision2.12.1Level 2 looks like: Adjust a room light with a dimmer switch
  • Hearing Sensitivity2.11.9Level 2 looks like: Notice a doorbell ringing
  • Speed of Closure2.12.0Level 3 looks like: Recognize a song after hearing only the first few notes
  • Manual Dexterity2.02.0Level 1 looks like: Screw a light bulb into a light socket
  • Spatial Orientation2.01.3Level 2 looks like: Use the floor plan to locate a store in a mall
  • Static Strength2.01.4Level 1 looks like: Push an empty shopping cart
  • Peripheral Vision1.91.1Level 2 looks like: Keep in step while marching in a band
  • Dynamic Strength1.80.8
  • Extent Flexibility1.81.0Level 2 looks like: Reach to adjust the radio in a car
  • Gross Body Coordination1.80.9
  • Night Vision1.80.9
  • Response Orientation1.81.0Level 2 looks like: When a doorbell and phone ring at the same time, quickly select which to answer first
  • Stamina1.80.8Level 1 looks like: Walk 1/4 mile
  • Glare Sensitivity1.60.8
  • Gross Body Equilibrium1.60.6
  • Reaction Time1.60.8
  • Sound Localization1.60.6
  • Explosive Strength1.40.5
  • Rate Control1.40.4Level 1 looks like: Ride a bicycle alongside a jogger
  • Wrist-Finger Speed1.40.4
  • Dynamic Flexibility1.0—
  • Speed of Limb Movement1.0—

Work activities

Kinds of activity the work is made of.

  • Performing for or Working Directly with the Public4.85.9
  • Making Decisions and Solving Problems4.75.1Level 4 looks like: Select the location for a major retail store
  • Assisting and Caring for Others4.65.7
  • Getting Information4.64.2Level 4 looks like: Review a budget
  • Establishing and Maintaining Interpersonal Relationships4.55.4Level 4 looks like: Maintain good working relationships with almost all coworkers and clients
  • Coordinating the Work and Activities of Others4.45.5Level 4 looks like: Organize the cleanup crew after a major sporting event
  • Organizing, Planning, and Prioritizing Work4.45.3Level 4 looks like: Plan and adjust a personal to-do list according to changing demands
  • Thinking Creatively4.44.8Level 4 looks like: Adapt popular music for a high school marching band
Show all 41
  • Communicating with Supervisors, Peers, or Subordinates4.35.1Level 4 looks like: Report the results of a sales meeting to a supervisor
  • Identifying Objects, Actions, and Events4.34.5Level 4 looks like: Judge the suitability of food products for an event
  • Performing Administrative Activities4.35.1Level 4 looks like: Complete tax forms for a small business
  • Processing Information4.34.9Level 4 looks like: Calculate the adjustments for insurance claims
  • Providing Consultation and Advice to Others4.35.4Level 4 looks like: Recommend a new software package to increase operational efficiency
  • Updating and Using Relevant Knowledge4.34.5Level 4 looks like: Keep current on changes in maintenance procedures for repairing sports cars
  • Working with Computers4.34.4Level 4 looks like: Write software for keeping track of parts in inventory
  • Communicating with People Outside the Organization4.25.5Level 4 looks like: Present information to potential clients about available services
  • Evaluating Information to Determine Compliance with Standards4.24.5Level 4 looks like: Evaluate a complicated insurance claim for compliance with policy terms
  • Guiding, Directing, and Motivating Subordinates4.25.0Level 4 looks like: Manage a small team of employees in a dynamic workplace
  • Monitoring Processes, Materials, or Surroundings4.24.3Level 4 looks like: Test electrical circuits
  • Scheduling Work and Activities4.24.5Level 4 looks like: Prepare the work schedule for salesclerks in a large retail store
  • Documenting/Recording Information4.14.4Level 4 looks like: Document the results of a crime scene investigation
  • Handling and Moving Objects4.05.6
  • Judging the Qualities of Objects, Services, or People4.04.1Level 4 looks like: Determine the value of property lost in a fire
  • Training and Teaching Others4.04.7Level 4 looks like: Teach a social sciences course to high school students
  • Coaching and Developing Others3.94.5Level 4 looks like: Provide on-the-job training for administrative workers
  • Interpreting the Meaning of Information for Others3.94.1Level 4 looks like: Interpret how foreign tax laws apply to U.S. exports
  • Performing General Physical Activities3.94.6Level 4 looks like: Paint the outside of a house
  • Resolving Conflicts and Negotiating with Others3.94.6Level 4 looks like: Get two subordinates to agree about vacation schedules
  • Developing Objectives and Strategies3.73.8Level 4 looks like: Develop the plan to complete the merger of two organizations over a 3-year period
  • Developing and Building Teams3.63.8Level 4 looks like: Lead an assembly team in an automobile plant
  • Inspecting Equipment, Structures, or Materials3.63.0Level 4 looks like: Inspect equipment in a chemical processing plant
  • Operating Vehicles, Mechanized Devices, or Equipment3.53.7Level 4 looks like: Drive an 18-wheel tractor-trailer
  • Selling or Influencing Others3.54.1Level 4 looks like: Make a sales pitch to convince others to buy a product
  • Monitoring and Controlling Resources3.33.9Level 4 looks like: Work as a chef responsible for ordering food for the menu
  • Analyzing Data or Information3.23.1Level 4 looks like: Determine the interest cost to finance a new building
  • Controlling Machines and Processes3.03.6Level 4 looks like: Operate a drilling rig
  • Estimating the Quantifiable Characteristics of Products, Events, or Information2.92.4Level 1 looks like: Estimate the size of household furniture to be shipped
  • Staffing Organizational Units2.62.7
  • Repairing and Maintaining Mechanical Equipment2.01.8Level 1 looks like: Make simple, external adjustments to a door hinge with ordinary hand tools
  • Repairing and Maintaining Electronic Equipment1.91.3Level 1 looks like: Use display settings to adjust a television picture
  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment1.71.4Level 1 looks like: Specify the lighting for a work area

Work context

The conditions most characteristic of the work, on O*NET's 1–5 context scale.

  • Telephone Conversations5.0
  • Contact With Others4.9
  • E-Mail4.9
  • Face-to-Face Discussions with Individuals and Within Teams4.8
  • In an Enclosed Vehicle or Operate Enclosed Equipment4.8
  • Work With or Contribute to a Work Group or Team4.8
  • Deal With External Customers or the Public in General4.7
  • Frequency of Decision Making4.6
  • Importance of Being Exact or Accurate4.6
  • Freedom to Make Decisions4.5

Technology

17 tools

Software used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.

In demand (3)

  • Microsoft Excelhot
  • Microsoft Office softwarehot
  • Microsoft PowerPointhot

Hot (2; 3 more marked hot above)

  • Microsoft Outlook
  • Microsoft Word
Other tools (12)
  • CodeJam MemoriesOnTV
  • CSR Consultants Cemetery Management SC
  • Email software
  • Financial reporting software
  • FPA Software MACCS
  • funeralOne Life Tributes
  • HMIS Advantage
  • iCIMS Talent Cloud software
  • Mortware Professional
  • Twin Tiers Technologies CIMS
  • Twin Tiers Technologies MIMS
  • Web browser software

Related occupations

O*NET's own list of the occupations most related to this one, closest first.

  1. Morticians, Undertakers, and Funeral Arrangers
  2. Funeral Attendants
  3. Crematory Operators
  4. Social and Community Service Managers
  5. Embalmers
  6. Administrative Services Managers
  7. First-Line Supervisors of Personal Service Workers
  8. Patient Representatives
  9. General and Operations Managers
  10. Residential Advisors

ESCO equivalents

From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.