BlissPoint Analytics

Occupation AtlasComputer User Support Specialists

O*NET · 15-1232.00

Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Also called ADP Customer Liaison · Application CSR · Application Customer Service Representative (Application CSR) · Application Support Engineer · Applications Analyst · Automatic Data Processing Customer Liaison (ADP Customer Liaison) · Call Center Support Rep · Call Center Support Representative (Call Center Support Rep)
122 more

Cloud Operations Specialist · Computer Customer Support Specialist · Computer Hardware Tech · Computer Hardware Technician (Computer Hardware Tech) · Computer Help Desk Rep · Computer Help Desk Representative (Computer Help Desk Rep) · Computer Help Desk Specialist · Computer Lab Assistant · Computer Lab Assistant (Computer Laboratory Assistant) · Computer Operations Tech · Computer Operations Technician (Computer Operations Tech) · Computer Operator · Computer Specialist · Computer Support Specialist · Computer Support Tech · Computer Support Tech (Computer Support Technician) · Computer System Tech · Computer System Tech (Computer Systems Technician) · Computer Systems Specialist · Computer Tech · Computer Tech (Computer Technician) · Computer Technical Specialist · Computer Technologist · Customer Liaison · Customer Service Tech · Customer Service Technician (Customer Service Tech) · Customer Support Analyst · Customer Support Rep · Customer Support Rep (Customer Support Representative) · Customer Support Specialist · Desktop Analyst · Desktop Support Analyst · Desktop Support Engineer · Desktop Support Manager · Desktop Support Specialist · Desktop Support Tech · Desktop Support Technician (Desktop Support Tech) · Desktop Tech · Desktop Technician (Desktop Tech) · End User Support Specialist · Health Information Technology Specialist · Help Desk Analyst · Help Desk Coordinator · Help Desk Operator · Help Desk Rep · Help Desk Representative (Help Desk Rep) · Help Desk Specialist · Help Desk Support Specialist · Help Desk Support Tech · Help Desk Support Technician (Help Desk Support Tech) · Help Desk Tech · Help Desk Tech (Help Desk Technician) · IS Tech · IS Tech (Information Systems Technician) · IT Analyst · IT Analyst (Information Technology Analyst) · IT Associate · IT Associate (Information Technology Associate) · IT Generalist · IT Generalist (Information Technology Generalist) · IT Help Desk Tech · IT Help Desk Tech (Information Technology Help Desk Technician) · IT Specialist · IT Specialist (Information Technology Specialist) · IT Support Analyst · IT Support Analyst (Information Technology Support Analyst) · IT Support Engineer · IT Support Engineer (Information Technology Support Engineer) · IT Support Specialist · IT Support Specialist (Information Technology Support Specialist) · IT Support Tech · IT Support Tech (Information Technology Support Technician) · IT Tech · IT Tech (Information Technology Technician) · LAN Applications Support Analyst · LAN Applications Support Analyst (Local Area Network Applications Support Analyst) · Micro Computer Specialist · Micro Computer Support Specialist · Micro Computer Tech · Micro Computer Technician (Micro Computer Tech) · Operating Systems Specialist (OS Specialist) · Operations Support Tech · Operations Support Technician (Operations Support Tech) · OS Specialist · PC Consultant · PC Consultant (Personal Computer Consultant) · PC Installation Engineer · PC Installation Engineer (Personal Computer Installation Engineer) · PC Specialist · PC Specialist (Personal Computer Specialist) · PC Support Specialist · PC Support Specialist (Personal Computer Support Specialist) · PC Support Tech · PC Support Tech (Personal Computer Support Technician) · PC Systems Coordinator · PC Systems Coordinator (Personal Computer Systems Coordinator) · PC Tech · PC Tech (Personal Computer Technician) · Printer Tech · Printer Technician (Printer Tech) · Product Support Consultant · Product Support Engineer · Product Support Specialist · Service Desk Analyst · Software Installer · Support Engineer · Support Specialist · Support Tech · Support Technician (Support Tech) · Technical Services Specialist · Technical Support Analyst · Technical Support Call Center Rep · Technical Support Call Center Representative (Technical Support Call Center Rep) · Technical Support Engineer · Technical Support Rep · Technical Support Representative (Technical Support Rep) · Technical Support Specialist · Technical Support Tech · Technical Support Technician (Technical Support Tech) · User Support Analyst · User Support Specialist · Work Station Support Specialist

Job Zone 3 — Medium Preparation NeededHolland code CRI35 skills on file

Compare with another occupationCompare with Radio Frequency Identification Device Specialists

Job Zone

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Zone 3: Medium Preparation Needed

Medium preparation. Vocational training, related on-the-job experience, or an associate degree, with one to two years of training that combines experience and informal instruction.

Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.

Occupational interest profile

CRIConventional · Realistic · Investigative — the three strongest interests, in order

  • C Conventional6.02
  • R Realistic4.13
  • I Investigative3.77
  • S Social3.31
  • E Enterprising2.36
  • A Artistic1.00

RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.

Education and experience

The education level respondents say the job requires, and the most common answer for experience and training.

  • Post-Secondary Certificate32%
  • Some College Courses2%
  • Associate's Degree or other 2-year degree14%
  • Bachelor's Degree47%
  • First Professional Degree4%
Related work experience
Over 2 years, up to and including 4 years (51%)
On-site or in-plant training
Over 1 month, up to and including 3 months (32%)
On-the-job training
Over 1 month, up to and including 3 months (38%)

Typically associated skills

All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.

  • Active Listeningbasic4.04.0Level 4 looks like: Answer inquiries regarding credit references
  • Reading Comprehensionbasic4.04.0Level 4 looks like: Understand an email from management describing new personnel policies
  • Speakingbasic4.04.0Level 4 looks like: Interview applicants to obtain personal and work history
  • Critical Thinkingbasic3.83.9Level 4 looks like: Evaluate customer complaints and determine appropriate responses
  • Complex Problem Solving3.63.3Level 4 looks like: Redesign a floor layout to take advantage of new manufacturing techniques
  • Writingbasic3.53.1Level 4 looks like: Write an email to staff outlining new directives
  • Judgment and Decision Making3.33.0Level 2 looks like: Decide how scheduling a break will affect work flow
  • Active Learningbasic3.13.3Level 4 looks like: Determine the impact of new menu changes on a restaurant's purchasing requirements
  • Learning Strategiesbasic3.13.1Level 4 looks like: Identify an alternative approach to help trainees who are having difficulties
  • Service Orientation3.13.1Level 4 looks like: Make flight reservations for customers using an online booking site
  • Monitoringbasic3.13.0Level 2 looks like: Proofread and correct a letter
  • Social Perceptiveness3.12.8Level 2 looks like: Notice that customers are angry because they have been waiting too long
Show the other 23
  • Instructing3.03.6Level 4 looks like: Instruct a coworker in how to operate a software program
  • Systems Analysis3.03.0Level 2 looks like: Determine how loss of a team member will affect the completion of a job
  • Time Management3.03.0Level 2 looks like: Keep a monthly calendar of appointments
  • Operations Monitoring3.02.9Level 2 looks like: Monitor completion times while running a computer program
  • Troubleshooting3.02.9Level 2 looks like: Identify the source of a leak by looking under a machine
  • Quality Control Analysis2.93.0Level 2 looks like: Inspect a draft email for errors (e.g., grammar, punctuation)
  • Systems Evaluation2.93.0Level 2 looks like: Determine why estimates for the time to complete a task are overly optimistic
  • Coordination2.92.9Level 2 looks like: Schedule appointments for a medical clinic
  • Operation and Control2.92.9Level 2 looks like: Navigate the settings on an office printer to print on both sides of the paper
  • Persuasion2.62.4Level 2 looks like: Solicit donations for a charity
  • Operations Analysis2.42.6Level 2 looks like: Select a printer for an office
  • Management of Personnel Resources2.42.4Level 2 looks like: Encourage a coworker who is having difficulty finishing a project
  • Negotiation2.42.4Level 2 looks like: Present justification to a manager for altering a work schedule
  • Installation2.32.1Level 2 looks like: Install a new air filter in an air conditioner
  • Mathematicsbasic2.32.0Level 2 looks like: Count the amount of change to be given to a customer
  • Programming2.32.0Level 2 looks like: Write a program to sort objects in a database
  • Equipment Maintenance2.12.0Level 2 looks like: Add oil to an engine as indicated by a warning light
  • Repairing2.12.0Level 2 looks like: Tighten a screw to get a door to close properly
  • Technology Design2.01.6Level 2 looks like: Adjust exercise equipment for use by a customer
  • Equipment Selection1.91.8Level 2 looks like: Select a tool to adjust a loose part on a bicycle
  • Management of Material Resources1.91.0Level 2 looks like: Reserve a room for a management meeting
  • Sciencebasic1.81.3Level 2 looks like: Conduct standard tests to determine soil quality
  • Management of Financial Resources1.60.6

Tasks

13 core · 3 supplemental

What people in this occupation do, as O*NET records it, core tasks first by importance (1–5).

  1. Oversee the daily performance of computer systems.4.0
  2. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.3.9
  3. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.3.9
  4. Answer user inquiries regarding computer software or hardware operation to resolve problems.3.8
  5. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.3.8
  6. Confer with staff, users, and management to establish requirements for new systems or modifications.3.7
  7. Enter commands and observe system functioning to verify correct operations and detect errors.3.6
  8. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.3.5
  9. Refer major hardware or software problems or defective products to vendors or technicians for service.3.4
  10. Prepare evaluations of software or hardware, and recommend improvements or upgrades.3.4
  11. Develop training materials and procedures, or train users in the proper use of hardware or software.3.3
  12. Inspect equipment and read order sheets to prepare for delivery to users.3.2
Show the other 4
  1. Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.3.0
  2. Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.3.2
  3. Modify and customize commercial programs for internal needs.2.9
  4. Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.2.9

Knowledge

Bodies of knowledge the work draws on.

  • Computers and Electronics4.95.9
  • Customer and Personal Service4.15.6
  • Telecommunications3.94.6Level 4 looks like: Install a wireless internet router
  • English Language3.84.4Level 4 looks like: Edit an article for a news website
  • Education and Training3.74.5Level 4 looks like: Lead a quality improvement seminar
  • Mechanical3.74.4Level 4 looks like: Replace a valve on a steam pipe
  • Administration and Management3.64.3Level 4 looks like: Monitor progress of a project to ensure timely completion
  • Engineering and Technology3.64.1Level 4 looks like: Design a custom office chair
Show all 33
  • Administrative3.55.2Level 4 looks like: Type 30 words per minute
  • Communications and Media3.23.8Level 4 looks like: Host a music radio show
  • Design3.13.3Level 4 looks like: Design plans for remodeling a kitchen
  • Production and Processing2.83.1Level 4 looks like: Supervise an appliance assembly line
  • Personnel and Human Resources2.63.4Level 4 looks like: Interview applicants for an administrative position
  • Economics and Accounting2.52.2Level 1 looks like: Answer billing questions from credit card customers
  • Building and Construction2.42.5Level 1 looks like: Choose the proper type of wood for adding a deck onto a house
  • Public Safety and Security2.42.7
  • Mathematics2.12.3Level 1 looks like: Add two numbers
  • Sales and Marketing2.12.4Level 1 looks like: Sell cakes at a bake sale
  • Law and Government2.02.0Level 1 looks like: Describe the length of a U.S. presidential term
  • Philosophy and Theology1.82.0Level 1 looks like: Watch a TV show on family values
  • Physics1.71.3Level 1 looks like: Use a crowbar to pry open a box
  • Psychology1.61.5Level 1 looks like: Monitor several children on a playground
  • Geography1.51.3Level 1 looks like: Know the capital of the United States
  • Chemistry1.31.2Level 1 looks like: Use a common household bug spray
  • Foreign Language1.3—
  • History and Archeology1.30.4Level 1 looks like: Take a class in US history
  • Sociology and Anthropology1.3—
  • Transportation1.3—
  • Therapy and Counseling1.2—
  • Biology1.1—
  • Medicine and Dentistry1.1—
  • Fine Arts1.0—
  • Food Production1.0—

Abilities

Enduring capacities the work calls for.

  • Oral Comprehension4.04.0Level 4 looks like: Understand a coach's oral instructions for a sport
  • Oral Expression4.04.0Level 4 looks like: Give instructions to a lost motorist
  • Written Comprehension4.04.0Level 4 looks like: Understand an apartment lease
  • Near Vision3.93.8
  • Written Expression3.93.8Level 4 looks like: Write a job recommendation for a subordinate
  • Deductive Reasoning3.63.5Level 2 looks like: Know that a stalled car can coast downhill
  • Information Ordering3.63.6Level 2 looks like: Follow the correct steps to make change
  • Problem Sensitivity3.63.6Level 4 looks like: Notice from a subtle difference in a client's mood that something is bothering them
Show all 52
  • Speech Clarity3.63.3Level 4 looks like: Make stadium-wide announcements during a sporting event
  • Speech Recognition3.63.3Level 4 looks like: Identify a former customer's voice over the phone
  • Inductive Reasoning3.43.5Level 4 looks like: Determine the prime suspect based on crime scene evidence
  • Fluency of Ideas3.13.0Level 2 looks like: Name four different uses for a screwdriver
  • Category Flexibility3.03.0Level 3 looks like: Classify flowers according to size, color, and smell
  • Finger Dexterity3.02.9Level 2 looks like: Put coins in a parking meter
  • Perceptual Speed3.03.0Level 2 looks like: Sort mail according to ZIP codes with no time pressure
  • Selective Attention3.02.9Level 2 looks like: Answer a business call with coworkers talking nearby
  • Flexibility of Closure2.92.9Level 2 looks like: Detect that your phone is ringing while at a concert
  • Originality2.93.0Level 2 looks like: Use a credit card to open a locked door
  • Visualization2.92.9Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
  • Arm-Hand Steadiness2.82.6Level 2 looks like: Light a candle
  • Far Vision2.82.4Level 2 looks like: Read a roadside billboard
  • Time Sharing2.82.5Level 2 looks like: Listen to music while entering numbers into a spreadsheet
  • Manual Dexterity2.62.3Level 1 looks like: Screw a light bulb into a light socket
  • Mathematical Reasoning2.62.4Level 1 looks like: Determine how much 20 oranges will cost when they are priced at 5 for 4 dollars
  • Memorization2.62.6
  • Speed of Closure2.42.8Level 3 looks like: Recognize a song after hearing only the first few notes
  • Number Facility2.32.1Level 3 looks like: Calculate a discounted price
  • Visual Color Discrimination2.31.9Level 1 looks like: Separate laundry into colors and whites
  • Control Precision2.12.0Level 2 looks like: Adjust a room light with a dimmer switch
  • Wrist-Finger Speed2.12.0Level 2 looks like: Use a screwdriver to twist in a screw
  • Static Strength2.01.9Level 1 looks like: Push an empty shopping cart
  • Auditory Attention1.91.8Level 2 looks like: Listen to a lecture while people nearby are talking
  • Extent Flexibility1.91.6Level 2 looks like: Reach to adjust the radio in a car
  • Multilimb Coordination1.91.6Level 2 looks like: Row a boat
  • Trunk Strength1.91.8Level 2 looks like: Sit up in an office chair
  • Depth Perception1.60.8
  • Dynamic Strength1.60.6
  • Hearing Sensitivity1.61.0Level 2 looks like: Notice a doorbell ringing
  • Rate Control1.60.6Level 1 looks like: Ride a bicycle alongside a jogger
  • Reaction Time1.60.6
  • Response Orientation1.60.8
  • Gross Body Coordination1.40.4
  • Stamina1.40.4Level 1 looks like: Walk 1/4 mile
  • Explosive Strength1.3—
  • Gross Body Equilibrium1.1—
  • Spatial Orientation1.1—
  • Dynamic Flexibility1.0—
  • Glare Sensitivity1.0—
  • Night Vision1.0—
  • Peripheral Vision1.0—
  • Sound Localization1.0—
  • Speed of Limb Movement1.0—

Work activities

Kinds of activity the work is made of.

  • Working with Computers4.85.6
  • Getting Information4.55.0Level 4 looks like: Review a budget
  • Communicating with Supervisors, Peers, or Subordinates4.45.8
  • Making Decisions and Solving Problems4.34.4Level 4 looks like: Select the location for a major retail store
  • Updating and Using Relevant Knowledge4.35.6
  • Processing Information4.14.5Level 4 looks like: Calculate the adjustments for insurance claims
  • Documenting/Recording Information3.94.0Level 4 looks like: Document the results of a crime scene investigation
  • Establishing and Maintaining Interpersonal Relationships3.84.5Level 4 looks like: Maintain good working relationships with almost all coworkers and clients
Show all 41
  • Interpreting the Meaning of Information for Others3.83.9Level 4 looks like: Interpret how foreign tax laws apply to U.S. exports
  • Monitoring Processes, Materials, or Surroundings3.74.4Level 4 looks like: Test electrical circuits
  • Analyzing Data or Information3.63.8Level 4 looks like: Determine the interest cost to finance a new building
  • Communicating with People Outside the Organization3.64.3Level 4 looks like: Present information to potential clients about available services
  • Evaluating Information to Determine Compliance with Standards3.63.6Level 4 looks like: Evaluate a complicated insurance claim for compliance with policy terms
  • Identifying Objects, Actions, and Events3.64.3Level 4 looks like: Judge the suitability of food products for an event
  • Organizing, Planning, and Prioritizing Work3.54.3Level 4 looks like: Plan and adjust a personal to-do list according to changing demands
  • Thinking Creatively3.54.6Level 4 looks like: Adapt popular music for a high school marching band
  • Inspecting Equipment, Structures, or Materials3.43.6Level 4 looks like: Inspect equipment in a chemical processing plant
  • Providing Consultation and Advice to Others3.44.2Level 4 looks like: Recommend a new software package to increase operational efficiency
  • Training and Teaching Others3.43.2Level 4 looks like: Teach a social sciences course to high school students
  • Developing Objectives and Strategies3.23.2Level 4 looks like: Develop the plan to complete the merger of two organizations over a 3-year period
  • Developing and Building Teams3.22.7
  • Judging the Qualities of Objects, Services, or People3.23.5Level 4 looks like: Determine the value of property lost in a fire
  • Performing Administrative Activities3.13.4Level 4 looks like: Complete tax forms for a small business
  • Controlling Machines and Processes3.02.7
  • Estimating the Quantifiable Characteristics of Products, Events, or Information3.02.6
  • Scheduling Work and Activities3.04.1Level 4 looks like: Prepare the work schedule for salesclerks in a large retail store
  • Coaching and Developing Others2.93.4Level 4 looks like: Provide on-the-job training for administrative workers
  • Repairing and Maintaining Electronic Equipment2.93.3Level 4 looks like: Make repairs by removing and replacing circuit boards
  • Monitoring and Controlling Resources2.73.2Level 4 looks like: Work as a chef responsible for ordering food for the menu
  • Resolving Conflicts and Negotiating with Others2.73.0Level 4 looks like: Get two subordinates to agree about vacation schedules
  • Handling and Moving Objects2.63.5Level 4 looks like: Arrange books in a library
  • Repairing and Maintaining Mechanical Equipment2.52.5Level 1 looks like: Make simple, external adjustments to a door hinge with ordinary hand tools
  • Selling or Influencing Others2.52.7
  • Coordinating the Work and Activities of Others2.42.7
  • Guiding, Directing, and Motivating Subordinates2.42.1Level 1 looks like: Work occasionally as a backup supervisor
  • Assisting and Caring for Others2.32.4Level 1 looks like: Help a coworker complete an assignment
  • Performing General Physical Activities2.31.9Level 1 looks like: Walk between workstations in a small office
  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment2.12.3Level 1 looks like: Specify the lighting for a work area
  • Operating Vehicles, Mechanized Devices, or Equipment2.01.7Level 1 looks like: Drive a car
  • Performing for or Working Directly with the Public1.91.6Level 1 looks like: Check tickets at a concert
  • Staffing Organizational Units1.91.5Level 1 looks like: Work in a position that has minimal staffing requirements

Work context

The conditions most characteristic of the work, on O*NET's 1–5 context scale.

  • E-Mail5.0
  • Indoors, Environmentally Controlled4.9
  • Face-to-Face Discussions with Individuals and Within Teams4.8
  • Freedom to Make Decisions4.6
  • Telephone Conversations4.6
  • Contact With Others4.4
  • Determine Tasks, Priorities and Goals4.4
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls4.4
  • Coordinate or Lead Others in Accomplishing Work Activities4.3
  • Work Outcomes and Results of Other Workers4.2

Technology

258 tools

Software used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.

In demand (12)

  • Apple iOShot
  • Apple macOShot
  • Linuxhot
  • Microsoft Active Directoryhot
  • Microsoft Azure softwarehot
  • Microsoft Excelhot
  • Microsoft Office softwarehot
  • Microsoft Outlookhot
  • Microsoft Windowshot
  • ServiceNowhot
  • Structured query language SQLhot
  • Firewall software

Hot (102; 11 more marked hot above)

  • Adobe Acrobat
  • Adobe Creative Cloud software
  • Adobe Illustrator
  • Adobe InDesign
  • Adobe Photoshop
  • AJAX
  • Amazon Redshift
  • Amazon Web Services AWS software
  • Ansible software
  • Apache Cassandra
  • Apache Hadoop
  • Apache Hive
  • Apache Kafka
  • Apache Maven
  • Apache Subversion SVN
  • Apache Tomcat
  • Atlassian Confluence
  • Atlassian JIRA
  • Autodesk AutoCAD
  • Autodesk Revit
  • Bash
  • Bentley MicroStation
  • C
  • C#
Show the other 78
  • C++
  • Cascading style sheets CSS
  • Chef
  • Cisco Webex
  • Dassault Systemes SolidWorks
  • Django
  • Docker
  • Eclipse IDE
  • Elasticsearch
  • Epic Systems
  • ESRI ArcGIS software
  • Extensible markup language XML
  • Facebook
  • Git
  • GitHub
  • Google Android
  • Google Angular
  • Google Docs
  • Hibernate ORM
  • Hypertext markup language HTML
  • JavaScript
  • JavaScript Object Notation JSON
  • jQuery
  • JUnit
  • Marketo Marketing Automation
  • MEDITECH software
  • Microsoft .NET Framework
  • Microsoft Access
  • Microsoft Active Server Pages ASP
  • Microsoft ASP.NET
  • Microsoft PowerPoint
  • Microsoft PowerShell
  • Microsoft Project
  • Microsoft SharePoint
  • Microsoft SQL Server
  • Microsoft SQL Server Integration Services SSIS
  • Microsoft SQL Server Reporting Services SSRS
  • Microsoft Teams
  • Microsoft Visio
  • Microsoft Visual Basic
  • Microsoft Visual Basic for Applications VBA
  • Microsoft Visual Studio
  • Microsoft Windows Server
  • Microsoft Word
  • MongoDB
  • MySQL
  • Node.js
  • NoSQL
  • Oracle Database
  • Oracle Java
  • Oracle PeopleSoft
  • Oracle PL/SQL
  • Oracle Primavera Enterprise Project Portfolio Management
  • Perl
  • PHP
  • PostgreSQL
  • Puppet
  • Python
  • Red Hat Enterprise Linux
  • Ruby
  • Salesforce software
  • SAP software
  • SAS
  • Shell script
  • Slack
  • Splunk Enterprise
  • Spring Boot
  • Spring Framework
  • Swift
  • Tableau
  • Teradata Database
  • The MathWorks MATLAB
  • Transact-SQL
  • Trimble SketchUp Pro
  • UNIX
  • UNIX Shell
  • Yardi software
  • Zoom
Other tools (144)
  • 3M Post-it App
  • Active directory software
  • Adobe ActionScript
  • Adobe Distiller
  • Adobe Dreamweaver
  • Advanced business application programming ABAP
  • Apache Ant
  • Apache Groovy
  • Apache HTTP Server
  • Apache Pig
  • Apache Solr
  • Apache Struts
  • Apple Final Cut Pro
  • Atlassian Bamboo
  • Automated installation software
  • Blackboard software
  • Blink
  • Call center software
  • Cisco IOS
  • Citrix cloud computing software
  • Common business oriented language COBOL
  • CrossTec NetOp Remote Control
  • Customer information control system CICS
  • Dartware InterMapper
  • Dassault Systemes CATIA
  • Data entry software
  • Database software
  • Defect tracking software
  • Delphi Technology
  • Deployment software
  • Desktop partitioning software
  • Disaster recovery software
  • Domain name system DNS
  • Dropbox
  • Drupal
  • Dynamic hypertext markup language DHTML
  • Element management software
  • Encryption software
  • Enterprise JavaBeans
  • Event log monitor software
  • Ext JS
  • Extensible hypertext markup language XHTML
  • FileMaker Pro
  • Flipgrid
  • Fund accounting software
  • Geographic information system GIS software
  • Google Classroom
  • Google Drive
  • Google Meet
  • Google Sites
  • Help desk software
  • Hewlett Packard HP-UX
  • Hewlett Packard LoadRunner
  • Human resource management software HRMS
  • IBM Cognos Impromptu
  • IBM Domino
  • IBM InfoSphere DataStage
  • IBM Notes
  • IBM Power Systems software
  • IBM WebSphere
  • Information systems integration software
  • Integrated development environment IDE software
  • iPro
  • Job control language JCL
  • KornShell
  • LAMP Stack
  • LexisNexis
  • LogMeIn GoToMeeting
  • LogMeIn GoToWebinar
  • Lucid IQ CMP
  • Mac HelpMate
  • McAfee
  • Media storage management software
  • Microsoft ActiveX
  • Microsoft ASP.NET Core MVC
  • Microsoft Dynamics
  • Microsoft Dynamics GP
  • Microsoft Exchange
  • Microsoft OneNote
  • Microsoft Publisher
  • Microsoft Visual Basic Scripting Edition VBScript
  • Microsoft Volume Shadow Copy Service
  • Microsoft Windows Pre-installation Environment
  • MicroStrategy
  • Migration software
  • Moodle
  • Nagios
  • National Instruments LabVIEW
  • Nearpod
  • NetSuite ERP
  • Network directory services software
  • NortonLifeLock cybersecurity software
  • Objective C
  • Operating system monitoring software
  • Oracle Business Intelligence Enterprise Edition
  • Oracle E-Business Suite Financials
  • Oracle Fusion Applications
  • Oracle Fusion Middleware
  • Oracle Hyperion
  • Oracle JavaServer Pages JSP
  • Oracle JD Edwards EnterpriseOne
  • Oracle JDBC
  • Oracle Solaris
  • Oracle Taleo
  • Oracle WebLogic Server
  • ParentSquare
  • Password management software
  • Patch management software
  • Perforce Helix software
  • Personal computer diagnostic software
  • Poll Everywhere
  • Qlik Tech QlikView
  • Quest Erwin Data Modeler
  • Red Hat WildFly
  • Relational database management software
  • Remote control software
  • Remote install server software
  • Ruby on Rails
  • Sage 50 Accounting
  • Salesforce Visualforce
  • SAP Business Objects
  • SAP Crystal Reports
  • Schoology
  • Seesaw
  • Skype
  • SmugMug Flickr
  • Software asset management SAM software
  • SolarWinds
  • Stac Software ReachOut
  • StataCorp Stata
  • Supervisory control and data acquisition SCADA software
  • Symantec LiveState
  • Symantec Norton Utilities
  • Symantec pcAnywhere
  • Tax software
  • Ubuntu
  • Unified modeling language UML
  • Veritas NetBackup
  • Virtual private networking VPN software
  • Virus scanning software
  • VMware
  • Voice over internet protocol VoIP system software
  • Wireshark
  • YouTube

Related occupations

O*NET's own list of the occupations most related to this one, closest first.

  1. Computer Network Support Specialists
  2. Network and Computer Systems Administrators
  3. Computer Systems Engineers/Architects
  4. Computer Systems Analysts
  5. Software Developers
  6. Database Administrators
  7. Computer, Automated Teller, and Office Machine Repairers
  8. Information Security Analysts
  9. Information Security Engineers
  10. Software Quality Assurance Analysts and Testers

ESCO equivalents

From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.

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Other O*NET occupations whose importance ratings on the 35 skills both rate are nearest to this one's, with the biggest differences named. A plain rule, not a hidden score.

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.