BlissPoint Analytics

Occupation AtlasGeneral and Operations Managers

O*NET · 11-1021.00

General and Operations Managers

Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.

Also called Area Manager · Boards and Commissions Director · Business Coordinator · Business Manager · CAO · Center Manager · Chief Administrative Officer (CAO) · Corporate Manager
72 more

Department Manager · Department Store General Manager (Dept Store GM) · Department Store Manager (Dept Store Manager) · Dept Store GM · Dept Store Manager · District Commercial Superintendent · District Manager · District Plant Superintendent · District Traffic Chief · District Wire Chief · Division Toll Wire Chief · Division Traffic Superintendent · Drilling and Production Superintendent · Electrical Superintendent · Equipment Maintenance Superintendent · Field Party Manager · Fish and Game Club Manager · General Manager (GM) · General Superintendent · GM · Golf and Operations Manager · Golf Course Manager · Gym Manager · Installation Superintendent · IO Manager · IO Manager (Industrial Organization Manager) · Laundry Superintendent · Line Construction Superintendent · Manufacturing Operations Manager · Mine Superintendent · Movie Theater Manager · Newspaper Manager · Nonprofit Manager · Office Manager · Offshoring Manager · Operational Risk Manager · Operations Director · Operations General Manager (Operations GM) · Operations GM · Operations Manager · Operations Supervisor · Park Superintendent · Parks and Recreation Manager · Plant Superintendent · Print Production Manager · Printing Manager · Prison Warden · Program Director · Program Manager · Public Works Director · Publication Director · Refinery Superintendent · Revenue Director · Revenue Manager · Roads Superintendent · Shelter Director · Shift Supervisor · Shop Superintendent · Site Operations Manager · Solid Waste Manager · Sports Team Manager · Store Director · Store Manager · Street Commissioner · Street Superintendent · Substation Superintendent · Theatre Manager · Training Manager · Venue Manager · Water and Sewer Systems Supervisor · Water Superintendent · Zoo Director

Job Zone 4 — Considerable Preparation NeededHolland code ECS35 skills on file

Compare with another occupationCompare with Postmasters and Mail Superintendents

Job Zone

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Zone 4: Considerable Preparation Needed

Considerable preparation. Usually a bachelor's degree plus several years of work-related experience, knowledge, or training.

Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.

Occupational interest profile

ECSEnterprising · Conventional · Social — the three strongest interests, in order

  • E Enterprising7.00
  • C Conventional5.34
  • S Social3.38
  • I Investigative2.37
  • R Realistic2.20
  • A Artistic1.29

RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.

Education and experience

The education level respondents say the job requires, and the most common answer for experience and training.

  • Less than a High School Diploma10%
  • High School Diploma or the equivalent29%
  • Post-Secondary Certificate6%
  • Some College Courses22%
  • Associate's Degree or other 2-year degree6%
  • Bachelor's Degree27%
Related work experience
Over 4 years, up to and including 6 years (24%)
On-site or in-plant training
Over 2 years, up to and including 4 years (26%)
On-the-job training
Over 2 years, up to and including 4 years (26%)

Typically associated skills

All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.

  • Active Listeningbasic4.04.1Level 4 looks like: Answer inquiries regarding credit references
  • Monitoringbasic4.04.1Level 4 looks like: Monitor a meeting and revise the agenda to ensure important topics are discussed
  • Speakingbasic4.04.1Level 4 looks like: Interview applicants to obtain personal and work history
  • Reading Comprehensionbasic4.04.0Level 4 looks like: Understand an email from management describing new personnel policies
  • Coordination3.94.0Level 4 looks like: Work with others to put a new roof on a house
  • Critical Thinkingbasic3.93.9Level 4 looks like: Evaluate customer complaints and determine appropriate responses
  • Management of Personnel Resources3.84.0Level 4 looks like: Direct the activities of a road repair crew with minimal disruption of traffic flow
  • Social Perceptiveness3.84.0Level 4 looks like: Be aware of how a coworker's promotion will affect a work group
  • Complex Problem Solving3.63.9Level 4 looks like: Redesign a floor layout to take advantage of new manufacturing techniques
  • Judgment and Decision Making3.63.9Level 4 looks like: Evaluate a loan application for degree of risk
  • Time Management3.63.9Level 4 looks like: Allocate the time of subordinates to projects for the coming week
  • Active Learningbasic3.63.8Level 4 looks like: Determine the impact of new menu changes on a restaurant's purchasing requirements
Show the other 23
  • Persuasion3.63.8Level 4 looks like: Convince a supervisor to purchase new office equipment
  • Writingbasic3.53.9Level 4 looks like: Write an email to staff outlining new directives
  • Negotiation3.53.6Level 4 looks like: Contract with a wholesaler to sell items at a given cost
  • Service Orientation3.33.1Level 4 looks like: Make flight reservations for customers using an online booking site
  • Management of Material Resources3.13.3Level 4 looks like: Evaluate an annual uniform service contract for delivery drivers
  • Systems Evaluation3.13.3Level 4 looks like: Identify the reasons why a client might be unhappy with a product
  • Systems Analysis3.13.1Level 4 looks like: Determine how a new piece of equipment will affect production rates
  • Management of Financial Resources3.03.4Level 4 looks like: Prepare and manage a budget for a short-term project
  • Instructing3.03.3Level 4 looks like: Instruct a coworker in how to operate a software program
  • Learning Strategiesbasic3.03.1Level 4 looks like: Identify an alternative approach to help trainees who are having difficulties
  • Mathematicsbasic2.62.8Level 2 looks like: Count the amount of change to be given to a customer
  • Operations Analysis2.52.4Level 2 looks like: Select a printer for an office
  • Quality Control Analysis2.42.1Level 2 looks like: Inspect a draft email for errors (e.g., grammar, punctuation)
  • Operations Monitoring2.32.1Level 2 looks like: Monitor completion times while running a computer program
  • Operation and Control1.91.8Level 2 looks like: Navigate the settings on an office printer to print on both sides of the paper
  • Troubleshooting1.81.0Level 2 looks like: Identify the source of a leak by looking under a machine
  • Programming1.50.6
  • Sciencebasic1.50.6
  • Technology Design1.50.6
  • Equipment Maintenance1.0—
  • Equipment Selection1.0—
  • Installation1.0—
  • Repairing1.0—

Tasks

9 core · 8 supplemental

What people in this occupation do, as O*NET records it, core tasks first by importance (1–5).

  1. Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.4.2
  2. Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.4.1
  3. Direct administrative activities directly related to making products or providing services.4.0
  4. Prepare staff work schedules and assign specific duties.4.0
  5. Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.3.9
  6. Perform personnel functions, such as selection, training, or evaluation.3.8
  7. Plan or direct activities, such as sales promotions, that require coordination with other department managers.3.8
  8. Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.3.7
  9. Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.3.4
Show the other 8
  1. Set prices or credit terms for goods or services, based on forecasts of customer demand.4.0
  2. Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.4.0
  3. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.3.9
  4. Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.3.6
  5. Direct non-merchandising departments of businesses, such as advertising or purchasing.3.5
  6. Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.3.1
  7. Plan store layouts or design displays.2.9
  8. Recommend locations for new facilities, or oversee the remodeling or renovating of current facilities.2.8

Knowledge

Bodies of knowledge the work draws on.

  • Administration and Management4.34.4Level 4 looks like: Monitor progress of a project to ensure timely completion
  • Customer and Personal Service4.24.6Level 4 looks like: Be responsible for 10 children at daycare
  • English Language3.73.6Level 4 looks like: Edit an article for a news website
  • Production and Processing3.64.2Level 4 looks like: Supervise an appliance assembly line
  • Mathematics3.54.1Level 4 looks like: Analyze data to determine areas with the highest sales
  • Personnel and Human Resources3.44.0Level 4 looks like: Interview applicants for an administrative position
  • Administrative3.24.0Level 4 looks like: Type 30 words per minute
  • Economics and Accounting3.23.6Level 4 looks like: Develop financial investment programs for individual clients
Show all 33
  • Sales and Marketing3.03.4Level 4 looks like: Introduce clients to a new line of products
  • Engineering and Technology2.93.3Level 4 looks like: Design a custom office chair
  • Mechanical2.93.4Level 4 looks like: Replace a valve on a steam pipe
  • Education and Training2.83.7Level 4 looks like: Lead a quality improvement seminar
  • Computers and Electronics2.73.0Level 4 looks like: Use a computer to format a document
  • Public Safety and Security2.72.4Level 1 looks like: Use a seatbelt
  • Law and Government2.63.0Level 4 looks like: Prepare documents and title papers for the purchase of a new house
  • Psychology2.52.7
  • Communications and Media2.42.3Level 1 looks like: Write a thank you note
  • Design2.32.6
  • Building and Construction2.22.3Level 1 looks like: Choose the proper type of wood for adding a deck onto a house
  • Transportation2.21.7Level 1 looks like: Ride a train to work
  • Physics2.01.9Level 1 looks like: Use a crowbar to pry open a box
  • Chemistry1.92.0Level 1 looks like: Use a common household bug spray
  • Sociology and Anthropology1.91.6Level 1 looks like: Identify two cultures in a story as being different
  • Telecommunications1.91.4Level 1 looks like: Send an email
  • Therapy and Counseling1.61.4Level 1 looks like: Put ice on a sprained ankle
  • Geography1.5—
  • Foreign Language1.40.6Level 1 looks like: Say "please" and "thank you" in a foreign language
  • History and Archeology1.40.7Level 1 looks like: Take a class in US history
  • Fine Arts1.3—
  • Food Production1.3—
  • Biology1.2—
  • Medicine and Dentistry1.2—
  • Philosophy and Theology1.2—

Abilities

Enduring capacities the work calls for.

  • Oral Comprehension4.04.1Level 4 looks like: Understand a coach's oral instructions for a sport
  • Oral Expression4.04.1Level 4 looks like: Give instructions to a lost motorist
  • Written Comprehension4.04.0Level 4 looks like: Understand an apartment lease
  • Written Expression4.04.0Level 4 looks like: Write a job recommendation for a subordinate
  • Deductive Reasoning3.94.1Level 5 looks like: Decide what factors to consider in selecting stocks
  • Problem Sensitivity3.94.1Level 4 looks like: Notice from a subtle difference in a client's mood that something is bothering them
  • Speech Clarity3.93.6Level 4 looks like: Make stadium-wide announcements during a sporting event
  • Speech Recognition3.63.5Level 4 looks like: Identify a former customer's voice over the phone
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  • Inductive Reasoning3.53.5Level 4 looks like: Determine the prime suspect based on crime scene evidence
  • Information Ordering3.53.6Level 2 looks like: Follow the correct steps to make change
  • Near Vision3.53.4Level 2 looks like: Read indicators on the dashboard of a car
  • Category Flexibility3.43.3Level 3 looks like: Classify flowers according to size, color, and smell
  • Fluency of Ideas3.33.4Level 4 looks like: Think of as many ideas as possible for the name of a new company
  • Originality3.13.5Level 4 looks like: Redesign job tasks to be interesting for employees
  • Mathematical Reasoning2.93.1Level 4 looks like: Decide how to calculate profits to determine the amounts of yearly bonuses
  • Number Facility2.93.0Level 3 looks like: Calculate a discounted price
  • Selective Attention2.92.9Level 2 looks like: Answer a business call with coworkers talking nearby
  • Time Sharing2.82.9Level 3 looks like: Watch street signs while driving at 30 miles an hour
  • Visualization2.82.8Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
  • Far Vision2.62.8Level 2 looks like: Read a roadside billboard
  • Flexibility of Closure2.62.5Level 2 looks like: Detect that your phone is ringing while at a concert
  • Perceptual Speed2.42.3Level 2 looks like: Sort mail according to ZIP codes with no time pressure
  • Speed of Closure2.42.3Level 3 looks like: Recognize a song after hearing only the first few notes
  • Memorization2.32.3Level 1 looks like: Remember the number on your bus to be sure you get back on the right one
  • Auditory Attention2.12.0Level 2 looks like: Listen to a lecture while people nearby are talking
  • Trunk Strength2.11.9Level 2 looks like: Sit up in an office chair
  • Depth Perception1.91.6Level 2 looks like: Merge a car into traffic on a city street
  • Visual Color Discrimination1.91.8Level 1 looks like: Separate laundry into colors and whites
  • Hearing Sensitivity1.81.5Level 2 looks like: Notice a doorbell ringing
  • Wrist-Finger Speed1.80.9
  • Arm-Hand Steadiness1.60.9
  • Reaction Time1.60.6
  • Stamina1.60.9Level 1 looks like: Walk 1/4 mile
  • Finger Dexterity1.50.5
  • Gross Body Coordination1.50.6
  • Manual Dexterity1.50.5Level 1 looks like: Screw a light bulb into a light socket
  • Multilimb Coordination1.50.5
  • Spatial Orientation1.50.6
  • Static Strength1.50.9Level 1 looks like: Push an empty shopping cart
  • Explosive Strength1.40.4
  • Gross Body Equilibrium1.40.4
  • Extent Flexibility1.3—
  • Peripheral Vision1.3—
  • Sound Localization1.3—
  • Control Precision1.1—
  • Dynamic Strength1.1—
  • Night Vision1.1—
  • Dynamic Flexibility1.0—
  • Glare Sensitivity1.0—
  • Rate Control1.0—
  • Response Orientation1.0—
  • Speed of Limb Movement1.0—

Work activities

Kinds of activity the work is made of.

  • Working with Computers4.54.2Level 4 looks like: Write software for keeping track of parts in inventory
  • Getting Information4.44.1Level 4 looks like: Review a budget
  • Communicating with Supervisors, Peers, or Subordinates4.34.9Level 4 looks like: Report the results of a sales meeting to a supervisor
  • Establishing and Maintaining Interpersonal Relationships4.35.3Level 4 looks like: Maintain good working relationships with almost all coworkers and clients
  • Making Decisions and Solving Problems4.34.9Level 4 looks like: Select the location for a major retail store
  • Guiding, Directing, and Motivating Subordinates4.24.8Level 4 looks like: Manage a small team of employees in a dynamic workplace
  • Identifying Objects, Actions, and Events4.23.6Level 4 looks like: Judge the suitability of food products for an event
  • Organizing, Planning, and Prioritizing Work4.24.6Level 4 looks like: Plan and adjust a personal to-do list according to changing demands
Show all 41
  • Judging the Qualities of Objects, Services, or People4.13.9Level 4 looks like: Determine the value of property lost in a fire
  • Processing Information4.14.1Level 4 looks like: Calculate the adjustments for insurance claims
  • Analyzing Data or Information4.04.3Level 4 looks like: Determine the interest cost to finance a new building
  • Coordinating the Work and Activities of Others4.04.6Level 4 looks like: Organize the cleanup crew after a major sporting event
  • Coaching and Developing Others3.94.5Level 4 looks like: Provide on-the-job training for administrative workers
  • Documenting/Recording Information3.93.4Level 4 looks like: Document the results of a crime scene investigation
  • Monitoring Processes, Materials, or Surroundings3.93.8Level 4 looks like: Test electrical circuits
  • Monitoring and Controlling Resources3.94.5Level 4 looks like: Work as a chef responsible for ordering food for the menu
  • Resolving Conflicts and Negotiating with Others3.94.9Level 4 looks like: Get two subordinates to agree about vacation schedules
  • Developing Objectives and Strategies3.83.5Level 4 looks like: Develop the plan to complete the merger of two organizations over a 3-year period
  • Developing and Building Teams3.83.9Level 4 looks like: Lead an assembly team in an automobile plant
  • Scheduling Work and Activities3.83.9Level 4 looks like: Prepare the work schedule for salesclerks in a large retail store
  • Updating and Using Relevant Knowledge3.84.2Level 4 looks like: Keep current on changes in maintenance procedures for repairing sports cars
  • Interpreting the Meaning of Information for Others3.72.9
  • Providing Consultation and Advice to Others3.74.4Level 4 looks like: Recommend a new software package to increase operational efficiency
  • Staffing Organizational Units3.74.3Level 4 looks like: Interview candidates for a sales position and make hiring recommendations
  • Thinking Creatively3.74.0Level 4 looks like: Adapt popular music for a high school marching band
  • Communicating with People Outside the Organization3.64.4Level 4 looks like: Present information to potential clients about available services
  • Evaluating Information to Determine Compliance with Standards3.63.5Level 4 looks like: Evaluate a complicated insurance claim for compliance with policy terms
  • Selling or Influencing Others3.63.8Level 4 looks like: Make a sales pitch to convince others to buy a product
  • Performing Administrative Activities3.43.7Level 4 looks like: Complete tax forms for a small business
  • Training and Teaching Others3.43.8Level 4 looks like: Teach a social sciences course to high school students
  • Estimating the Quantifiable Characteristics of Products, Events, or Information3.23.0Level 4 looks like: Estimate the time required to evacuate a city in the event of a major disaster
  • Assisting and Caring for Others3.03.0Level 4 looks like: Help a medical patient find in-home assistance or healthcare
  • Inspecting Equipment, Structures, or Materials2.62.3Level 1 looks like: Check that doors to building are locked
  • Performing for or Working Directly with the Public2.52.3Level 1 looks like: Check tickets at a concert
  • Controlling Machines and Processes2.11.9Level 1 looks like: Operate a cash register
  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment2.11.6Level 1 looks like: Specify the lighting for a work area
  • Performing General Physical Activities2.12.1Level 1 looks like: Walk between workstations in a small office
  • Handling and Moving Objects2.02.6
  • Operating Vehicles, Mechanized Devices, or Equipment1.91.7Level 1 looks like: Drive a car
  • Repairing and Maintaining Electronic Equipment1.91.9Level 1 looks like: Use display settings to adjust a television picture
  • Repairing and Maintaining Mechanical Equipment1.81.9Level 1 looks like: Make simple, external adjustments to a door hinge with ordinary hand tools

Work context

The conditions most characteristic of the work, on O*NET's 1–5 context scale.

  • E-Mail4.9
  • Face-to-Face Discussions with Individuals and Within Teams4.9
  • Frequency of Decision Making4.9
  • Freedom to Make Decisions4.8
  • Telephone Conversations4.8
  • Determine Tasks, Priorities and Goals4.7
  • Contact With Others4.6
  • Work With or Contribute to a Work Group or Team4.6
  • Coordinate or Lead Others in Accomplishing Work Activities4.5
  • Deal With External Customers or the Public in General4.5

Technology

141 tools

Software used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.

In demand (3)

  • Microsoft Excelhot
  • Microsoft Office softwarehot
  • Microsoft PowerPointhot

Hot (46; 3 more marked hot above)

  • Adobe Acrobat
  • Adobe Creative Cloud software
  • Adobe Photoshop
  • Amazon Web Services AWS software
  • Apache Hadoop
  • Apple macOS
  • Atlassian Confluence
  • Atlassian JIRA
  • Autodesk AutoCAD
  • Extensible markup language XML
  • Facebook
  • Google Analytics
  • Google Docs
  • HubSpot software
  • IBM SPSS Statistics
  • Intuit QuickBooks
  • Kronos Workforce Timekeeper
  • Marketo Marketing Automation
  • Microsoft Access
  • Microsoft Outlook
  • Microsoft Project
  • Microsoft SharePoint
  • Microsoft SQL Server
  • Microsoft Visio
Show the other 22
  • Microsoft Visual Basic
  • Microsoft Visual Basic for Applications VBA
  • Microsoft Windows
  • Microsoft Word
  • Mozilla Firefox
  • Oracle Database
  • Oracle PeopleSoft
  • Oracle Primavera Enterprise Project Portfolio Management
  • PostgreSQL
  • Puppet
  • R
  • Salesforce software
  • SAP software
  • SAS
  • Shell script
  • Slack
  • Splunk Enterprise
  • Structured query language SQL
  • Tableau
  • Teradata Database
  • The MathWorks MATLAB
  • Yardi software
Other tools (92)
  • Act!
  • ActionWare
  • ADP Workforce Now
  • Airtable
  • AMG Teleran SalesInSync
  • Apple Final Cut Pro
  • Apple Keynote
  • Avidian Technologies Prophet
  • Blackbaud The Raiser's Edge
  • Blackboard software
  • Citrix cloud computing software
  • CNC Mastercam
  • Customer information control system CICS
  • Database software
  • Datawatch Monarch
  • Deacom ERP
  • Delphi Technology
  • Dropbox
  • Dynamic Energy Systems MedAct
  • Eko
  • Evernote
  • FileMaker Pro
  • Flipgrid
  • Fund accounting software
  • Geographic information system GIS software
  • Google Ads
  • Google Drive
  • Google Slides
  • GroupMe
  • HEAT Software GoldMine
  • Human resource management software HRMS
  • IBM Cognos Impromptu
  • IBM Domino
  • IBM InfoSphere DataStage
  • IBM Notes
  • IBM Power Systems software
  • InnQuest Software roomMaster
  • Job control language JCL
  • Kronos Workforce Payroll
  • LexisNexis
  • LinkedIn
  • LSA Visual Easy Lean
  • Maximizer Software Maximizer Enterprise
  • McAfee
  • Medical condition coding software
  • Microsoft Dynamics
  • Microsoft Dynamics GP
  • Microsoft Exchange
  • Microsoft FrontPage
  • Microsoft Internet Explorer
  • Microsoft OneNote
  • Microsoft Publisher
  • MicroStrategy
  • Minitab
  • Mozilla Thunderbird
  • Nagios
  • NetSuite ERP
  • NetSuite NetCRM
  • NortonLifeLock cybersecurity software
  • Oracle Business Intelligence Enterprise Edition
  • Oracle E-Business Suite Financials
  • Oracle Eloqua
  • Oracle Fusion Applications
  • Oracle Hyperion
  • Oracle JD Edwards EnterpriseOne
  • Oracle PeopleSoft Financials
  • Oracle Solaris
  • Oracle Taleo
  • Payroll software
  • Personnel scheduling software
  • Qlik Tech QlikView
  • Quest Erwin Data Modeler
  • Realization Streamliner
  • Sage 50 Accounting
  • Sage MAS 500
  • Salesforce.com Salesforce CRM
  • SAP Business Objects
  • SAP Crystal Reports
  • Savant MobileRanger
  • Screencastify
  • SeaMonkey
  • Siemens NX
  • Social media sites
  • Software on Sailboats Desktop Sales Manager
  • StataCorp Stata
  • Sugar CRM
  • Supervisory control and data acquisition SCADA software
  • Tax software
  • Vanguard Software Vanguard Sales Manager
  • Veritas NetBackup
  • vtiger CRM
  • YouTube

Related occupations

O*NET's own list of the occupations most related to this one, closest first.

  1. Chief Executives
  2. Administrative Services Managers
  3. Industrial Production Managers
  4. First-Line Supervisors of Non-Retail Sales Workers
  5. Facilities Managers
  6. Transportation, Storage, and Distribution Managers
  7. Project Management Specialists
  8. Construction Managers
  9. Information Technology Project Managers
  10. Sales Managers

ESCO equivalents

From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.