BlissPoint Analytics

Occupation AtlasFirst-Line Supervisors of Non-Retail Sales Workers

O*NET · 41-1012.00

First-Line Supervisors of Non-Retail Sales Workers

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

Also called Advertising Material Distributors Supervisor · Blood Donor Recruiter Supervisor · Bowling Desk Clerk Supervisor · Bulk Plant Supervisor · Circulation Crew Leader · Client Service Supervisor · Customer Service Department Supervisor · Customer Service Supervisor
31 more

Desk Clerks Supervisor · Driver Sales Supervisor · Dry Cleaning Manager · Information Center Supervisor · Inside Sales Supervisor · Insurance Agents Supervisor · Insurance Office Supervisor · Insurance Sales Supervisor · Malt Liquors Sales Supervisor · Newspaper Carriers Supervisor · Order Department Supervisor · Party Plan Sales Unit Advisor · Party Plan Sales Unit Sales Leader · Radio Time Sales Supervisor · Real Estate Sales Supervisor · Reservations Supervisor · Sales Counselor · Sales Department Supervisor · Sales Floor Supervisor · Sales Leader · Sales Representative Supervisor · Sales Supervisor · Sales Team Leader · Shift Supervisor · Skating Desk Clerk Supervisor · Stock Broker Supervisor · Subscription Crew Leader · Telemarketer Supervisor · Telemarketing Supervisor · Telesales Supervisor · Territory Supervisor

Job Zone 4 — Considerable Preparation NeededHolland code ECS35 skills on file

Compare with another occupationCompare with Gambling Managers

Job Zone

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Zone 4: Considerable Preparation Needed

Considerable preparation. Usually a bachelor's degree plus several years of work-related experience, knowledge, or training.

Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.

Occupational interest profile

ECSEnterprising · Conventional · Social — the three strongest interests, in order

  • E Enterprising7.00
  • C Conventional5.31
  • S Social4.08
  • R Realistic1.74
  • I Investigative1.11
  • A Artistic1.00

RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.

Education and experience

The education level respondents say the job requires, and the most common answer for experience and training.

  • High School Diploma or the equivalent16%
  • Some College Courses17%
  • Associate's Degree or other 2-year degree10%
  • Bachelor's Degree45%
  • Master's Degree13%
Related work experience
Over 6 years, up to and including 8 years (36%)
On-site or in-plant training
Over 6 months, up to and including 1 year (33%)
On-the-job training
Over 3 months, up to and including 6 months (28%)

Typically associated skills

All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.

  • Monitoringbasic4.04.3Level 4 looks like: Monitor a meeting and revise the agenda to ensure important topics are discussed
  • Active Listeningbasic4.04.0Level 4 looks like: Answer inquiries regarding credit references
  • Management of Personnel Resources4.04.0Level 4 looks like: Direct the activities of a road repair crew with minimal disruption of traffic flow
  • Speakingbasic4.04.0Level 4 looks like: Interview applicants to obtain personal and work history
  • Coordination3.94.0Level 4 looks like: Work with others to put a new roof on a house
  • Social Perceptiveness3.94.0Level 4 looks like: Be aware of how a coworker's promotion will affect a work group
  • Time Management3.94.0Level 4 looks like: Allocate the time of subordinates to projects for the coming week
  • Judgment and Decision Making3.93.9Level 4 looks like: Evaluate a loan application for degree of risk
  • Persuasion3.83.9Level 4 looks like: Convince a supervisor to purchase new office equipment
  • Reading Comprehensionbasic3.64.1Level 4 looks like: Understand an email from management describing new personnel policies
  • Writingbasic3.64.0Level 4 looks like: Write an email to staff outlining new directives
  • Critical Thinkingbasic3.63.9Level 4 looks like: Evaluate customer complaints and determine appropriate responses
Show the other 23
  • Negotiation3.63.8Level 4 looks like: Contract with a wholesaler to sell items at a given cost
  • Complex Problem Solving3.63.6Level 4 looks like: Redesign a floor layout to take advantage of new manufacturing techniques
  • Active Learningbasic3.53.6Level 4 looks like: Determine the impact of new menu changes on a restaurant's purchasing requirements
  • Instructing3.34.0Level 4 looks like: Instruct a coworker in how to operate a software program
  • Learning Strategiesbasic3.33.6Level 4 looks like: Identify an alternative approach to help trainees who are having difficulties
  • Systems Evaluation3.13.5Level 4 looks like: Identify the reasons why a client might be unhappy with a product
  • Service Orientation3.13.1Level 4 looks like: Make flight reservations for customers using an online booking site
  • Systems Analysis3.13.1Level 4 looks like: Determine how a new piece of equipment will affect production rates
  • Mathematicsbasic3.03.0Level 2 looks like: Count the amount of change to be given to a customer
  • Management of Financial Resources2.93.0Level 2 looks like: Use available funds to buy office supplies and record the amount of the purchase
  • Management of Material Resources2.93.0Level 2 looks like: Reserve a room for a management meeting
  • Quality Control Analysis2.32.0Level 2 looks like: Inspect a draft email for errors (e.g., grammar, punctuation)
  • Operations Analysis2.02.1Level 2 looks like: Select a printer for an office
  • Operations Monitoring1.81.0Level 2 looks like: Monitor completion times while running a computer program
  • Operation and Control1.60.9
  • Programming1.50.6
  • Technology Design1.50.5
  • Troubleshooting1.1—
  • Equipment Maintenance1.0—
  • Equipment Selection1.0—
  • Installation1.0—
  • Repairing1.0—
  • Sciencebasic1.0—

Tasks

9 core · 9 supplemental

What people in this occupation do, as O*NET records it, core tasks first by importance (1–5).

  1. Monitor sales staff performance to ensure that goals are met.4.3
  2. Provide staff with assistance in performing difficult or complicated duties.4.1
  3. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.4.0
  4. Listen to and resolve customer complaints regarding services, products, or personnel.3.9
  5. Hire, train, and evaluate personnel.3.9
  6. Keep records pertaining to purchases, sales, and requisitions.3.9
  7. Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.3.8
  8. Plan and prepare work schedules, and assign employees to specific duties.3.8
  9. Attend company meetings to exchange product information and coordinate work activities with other departments.3.6
Show the other 9
  1. Formulate pricing policies on merchandise according to profitability requirements.4.1
  2. Visit retailers and sales representatives to promote products and gather information.4.1
  3. Prepare sales and inventory reports for management and budget departments.4.0
  4. Examine merchandise to ensure correct pricing and display, and that it functions as advertised.3.9
  5. Examine products purchased for resale or received for storage to determine product condition.3.9
  6. Analyze details of sales territories to assess their growth potential and to set quotas.3.8
  7. Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.3.8
  8. Inventory stock and reorder when inventories drop to specified levels.3.8
  9. Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.3.3

Knowledge

Bodies of knowledge the work draws on.

  • Customer and Personal Service4.15.1Level 4 looks like: Be responsible for 10 children at daycare
  • Administration and Management3.94.6Level 4 looks like: Monitor progress of a project to ensure timely completion
  • English Language3.83.4Level 4 looks like: Edit an article for a news website
  • Personnel and Human Resources3.54.3Level 4 looks like: Interview applicants for an administrative position
  • Economics and Accounting3.43.3Level 4 looks like: Develop financial investment programs for individual clients
  • Sales and Marketing3.34.0Level 4 looks like: Introduce clients to a new line of products
  • Education and Training3.13.8Level 4 looks like: Lead a quality improvement seminar
  • Mathematics3.13.6Level 4 looks like: Analyze data to determine areas with the highest sales
Show all 33
  • Computers and Electronics2.83.8Level 4 looks like: Use a computer to format a document
  • Administrative2.62.8
  • Communications and Media2.52.5Level 1 looks like: Write a thank you note
  • Production and Processing2.52.8
  • Law and Government2.42.3Level 1 looks like: Describe the length of a U.S. presidential term
  • Transportation2.41.9Level 1 looks like: Ride a train to work
  • Public Safety and Security2.22.0Level 1 looks like: Use a seatbelt
  • Telecommunications2.11.0Level 1 looks like: Send an email
  • Psychology2.02.0Level 1 looks like: Monitor several children on a playground
  • Foreign Language1.71.3Level 1 looks like: Say "please" and "thank you" in a foreign language
  • Geography1.71.5Level 1 looks like: Know the capital of the United States
  • Engineering and Technology1.61.0Level 1 looks like: Install a door lock
  • Mechanical1.6—
  • Design1.51.2Level 1 looks like: Draw a straight line 4 3/16 inches long
  • Food Production1.4—
  • Building and Construction1.3—
  • Sociology and Anthropology1.3—
  • Therapy and Counseling1.30.8Level 1 looks like: Put ice on a sprained ankle
  • Physics1.2—
  • Biology1.1—
  • Chemistry1.1—
  • Fine Arts1.1—
  • History and Archeology1.1—
  • Philosophy and Theology1.1—
  • Medicine and Dentistry1.0—

Abilities

Enduring capacities the work calls for.

  • Oral Comprehension4.04.0Level 4 looks like: Understand a coach's oral instructions for a sport
  • Oral Expression4.04.1Level 4 looks like: Give instructions to a lost motorist
  • Speech Recognition4.04.0Level 4 looks like: Identify a former customer's voice over the phone
  • Speech Clarity3.94.0Level 4 looks like: Make stadium-wide announcements during a sporting event
  • Deductive Reasoning3.83.9
  • Inductive Reasoning3.83.9Level 4 looks like: Determine the prime suspect based on crime scene evidence
  • Written Comprehension3.84.0Level 4 looks like: Understand an apartment lease
  • Information Ordering3.63.1Level 2 looks like: Follow the correct steps to make change
Show all 52
  • Near Vision3.63.6
  • Category Flexibility3.53.1Level 3 looks like: Classify flowers according to size, color, and smell
  • Fluency of Ideas3.53.6Level 4 looks like: Think of as many ideas as possible for the name of a new company
  • Problem Sensitivity3.53.1Level 4 looks like: Notice from a subtle difference in a client's mood that something is bothering them
  • Written Expression3.53.9Level 4 looks like: Write a job recommendation for a subordinate
  • Mathematical Reasoning3.13.1Level 4 looks like: Decide how to calculate profits to determine the amounts of yearly bonuses
  • Number Facility3.03.1Level 3 looks like: Calculate a discounted price
  • Far Vision2.93.0Level 2 looks like: Read a roadside billboard
  • Originality2.93.4Level 4 looks like: Redesign job tasks to be interesting for employees
  • Flexibility of Closure2.82.8Level 2 looks like: Detect that your phone is ringing while at a concert
  • Selective Attention2.82.8Level 2 looks like: Answer a business call with coworkers talking nearby
  • Visualization2.82.9Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
  • Memorization2.62.8
  • Perceptual Speed2.62.8Level 2 looks like: Sort mail according to ZIP codes with no time pressure
  • Time Sharing2.62.3Level 2 looks like: Listen to music while entering numbers into a spreadsheet
  • Speed of Closure2.42.0Level 3 looks like: Recognize a song after hearing only the first few notes
  • Finger Dexterity2.12.3Level 2 looks like: Put coins in a parking meter
  • Auditory Attention2.01.9Level 2 looks like: Listen to a lecture while people nearby are talking
  • Hearing Sensitivity1.91.4Level 2 looks like: Notice a doorbell ringing
  • Depth Perception1.80.9
  • Trunk Strength1.81.4Level 2 looks like: Sit up in an office chair
  • Visual Color Discrimination1.81.4Level 1 looks like: Separate laundry into colors and whites
  • Control Precision1.50.6
  • Manual Dexterity1.50.8Level 1 looks like: Screw a light bulb into a light socket
  • Arm-Hand Steadiness1.40.5
  • Wrist-Finger Speed1.40.5
  • Dynamic Strength1.3—
  • Reaction Time1.3—
  • Stamina1.3—
  • Explosive Strength1.1—
  • Rate Control1.1—
  • Spatial Orientation1.1—
  • Dynamic Flexibility1.0—
  • Extent Flexibility1.0—
  • Glare Sensitivity1.0—
  • Gross Body Coordination1.0—
  • Gross Body Equilibrium1.0—
  • Multilimb Coordination1.0—
  • Night Vision1.0—
  • Peripheral Vision1.0—
  • Response Orientation1.0—
  • Sound Localization1.0—
  • Speed of Limb Movement1.0—
  • Static Strength1.0—

Work activities

Kinds of activity the work is made of.

  • Communicating with Supervisors, Peers, or Subordinates4.65.3Level 4 looks like: Report the results of a sales meeting to a supervisor
  • Coaching and Developing Others4.44.7Level 4 looks like: Provide on-the-job training for administrative workers
  • Getting Information4.44.7Level 4 looks like: Review a budget
  • Guiding, Directing, and Motivating Subordinates4.45.0Level 4 looks like: Manage a small team of employees in a dynamic workplace
  • Making Decisions and Solving Problems4.45.3Level 4 looks like: Select the location for a major retail store
  • Identifying Objects, Actions, and Events4.34.0Level 4 looks like: Judge the suitability of food products for an event
  • Working with Computers4.33.8Level 4 looks like: Write software for keeping track of parts in inventory
  • Training and Teaching Others4.23.9Level 4 looks like: Teach a social sciences course to high school students
Show all 41
  • Developing Objectives and Strategies4.14.3Level 4 looks like: Develop the plan to complete the merger of two organizations over a 3-year period
  • Coordinating the Work and Activities of Others3.94.0Level 4 looks like: Organize the cleanup crew after a major sporting event
  • Developing and Building Teams3.94.0Level 4 looks like: Lead an assembly team in an automobile plant
  • Analyzing Data or Information3.84.5Level 4 looks like: Determine the interest cost to finance a new building
  • Communicating with People Outside the Organization3.84.0Level 4 looks like: Present information to potential clients about available services
  • Establishing and Maintaining Interpersonal Relationships3.84.5Level 4 looks like: Maintain good working relationships with almost all coworkers and clients
  • Evaluating Information to Determine Compliance with Standards3.84.3Level 4 looks like: Evaluate a complicated insurance claim for compliance with policy terms
  • Organizing, Planning, and Prioritizing Work3.85.1Level 4 looks like: Plan and adjust a personal to-do list according to changing demands
  • Processing Information3.84.6Level 4 looks like: Calculate the adjustments for insurance claims
  • Resolving Conflicts and Negotiating with Others3.84.3Level 4 looks like: Get two subordinates to agree about vacation schedules
  • Scheduling Work and Activities3.84.6Level 4 looks like: Prepare the work schedule for salesclerks in a large retail store
  • Judging the Qualities of Objects, Services, or People3.74.2Level 4 looks like: Determine the value of property lost in a fire
  • Selling or Influencing Others3.73.7Level 4 looks like: Make a sales pitch to convince others to buy a product
  • Monitoring Processes, Materials, or Surroundings3.64.1Level 4 looks like: Test electrical circuits
  • Documenting/Recording Information3.53.9Level 4 looks like: Document the results of a crime scene investigation
  • Providing Consultation and Advice to Others3.54.9Level 4 looks like: Recommend a new software package to increase operational efficiency
  • Updating and Using Relevant Knowledge3.54.8Level 4 looks like: Keep current on changes in maintenance procedures for repairing sports cars
  • Interpreting the Meaning of Information for Others3.43.3Level 4 looks like: Interpret how foreign tax laws apply to U.S. exports
  • Performing Administrative Activities3.23.2Level 4 looks like: Complete tax forms for a small business
  • Staffing Organizational Units3.23.7Level 4 looks like: Interview candidates for a sales position and make hiring recommendations
  • Thinking Creatively3.24.0Level 4 looks like: Adapt popular music for a high school marching band
  • Assisting and Caring for Others2.92.6
  • Monitoring and Controlling Resources2.93.7Level 4 looks like: Work as a chef responsible for ordering food for the menu
  • Performing for or Working Directly with the Public2.93.1Level 4 looks like: Sell shoes in a crowded shoe store
  • Controlling Machines and Processes2.82.9
  • Estimating the Quantifiable Characteristics of Products, Events, or Information2.83.2Level 4 looks like: Estimate the time required to evacuate a city in the event of a major disaster
  • Inspecting Equipment, Structures, or Materials2.72.6
  • Operating Vehicles, Mechanized Devices, or Equipment2.41.9Level 1 looks like: Drive a car
  • Handling and Moving Objects2.32.7
  • Performing General Physical Activities2.22.2Level 1 looks like: Walk between workstations in a small office
  • Repairing and Maintaining Electronic Equipment2.02.1Level 1 looks like: Use display settings to adjust a television picture
  • Repairing and Maintaining Mechanical Equipment1.71.3Level 1 looks like: Make simple, external adjustments to a door hinge with ordinary hand tools
  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment1.40.7Level 1 looks like: Specify the lighting for a work area

Work context

The conditions most characteristic of the work, on O*NET's 1–5 context scale.

  • E-Mail5.0
  • Telephone Conversations5.0
  • Face-to-Face Discussions with Individuals and Within Teams4.9
  • Contact With Others4.7
  • Indoors, Environmentally Controlled4.7
  • Work With or Contribute to a Work Group or Team4.7
  • Coordinate or Lead Others in Accomplishing Work Activities4.6
  • Impact of Decisions on Co-workers or Company Results4.6
  • Time Pressure4.6
  • Frequency of Decision Making4.5

Technology

29 tools

Software used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.

In demand (5)

  • Microsoft Excelhot
  • Microsoft Office softwarehot
  • Microsoft Outlookhot
  • Microsoft PowerPointhot
  • Salesforce softwarehot

Hot (5; 5 more marked hot above)

  • Cisco Webex
  • Microsoft Access
  • Microsoft Project
  • Microsoft Word
  • SAP software
Other tools (19)
  • Budgeting software
  • Customer information databases
  • Delphi Discovery
  • Delphi Technology
  • Electronic data interchange EDI software
  • Financial accounting software
  • Flow chart software
  • Fuze cloud communications and collaboration software
  • Graphics creation software
  • Microsoft Dynamics
  • NetSuite ERP
  • Online meeting software
  • Oracle Eloqua
  • QuickBase business management software
  • Salesforce.com Salesforce CRM
  • SugarCRM Sugar UX
  • Web browser software
  • Work scheduling software
  • YouTube

Related occupations

O*NET's own list of the occupations most related to this one, closest first.

  1. First-Line Supervisors of Office and Administrative Support Workers
  2. First-Line Supervisors of Retail Sales Workers
  3. First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
  4. First-Line Supervisors of Mechanics, Installers, and Repairers
  5. First-Line Supervisors of Passenger Attendants
  6. First-Line Supervisors of Production and Operating Workers
  7. First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
  8. First-Line Supervisors of Material-Moving Machine and Vehicle Operators
  9. First-Line Supervisors of Personal Service Workers
  10. First-Line Supervisors of Security Workers

ESCO equivalents

From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.

Closest occupations

Compare any occupation →

Other O*NET occupations whose importance ratings on the 35 skills both rate are nearest to this one's, with the biggest differences named. A plain rule, not a hidden score.

Use this in your own job architecture

BlissPoint Organization Viewer can link a role directly to this occupation and suggest these skills as that role's starting requirements.

Try it free →

This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.