BlissPoint Analytics

Occupation AtlasUshers, Lobby Attendants, and Ticket Takers

O*NET · 39-3031.00

Ushers, Lobby Attendants, and Ticket Takers

Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.

Also called Admittance Attendant · Docent · Door Attendant · Door Captain · Door Tender · Doorman · Doorperson · Drive-in Theater Attendant
25 more

Event Attendant · Gate Attendant · Gate Clerk · Gate Tender · Greeter · Lobby Attendant · Lodge Attendant · Press Box Custodian · Program Attendant · Special Events Attendant · Theater Attendant · Theater Usher · Theatre Usher · Ticket Attendant · Ticket Collector · Ticket Taker · Usher · Visitor Service Assistant · Visitor Services Assistant · Visitor Services Associate · Visitor Services Representative · Visitor Services Specialist · Visitor Services Tech · Visitor Services Technician (Visitor Services Tech) · Volunteer Services Specialist

Job Zone 2 — Some Preparation NeededHolland code CSE35 skills on file

Compare with another occupationCompare with Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

Job Zone

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Zone 2: Some Preparation Needed

Some preparation. Usually a high school diploma, some previous work-related skill or experience, and a few months to a year of training with experienced workers.

Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.

Occupational interest profile

CSEConventional · Social · Enterprising — the three strongest interests, in order

  • C Conventional4.75
  • S Social4.69
  • E Enterprising4.19
  • R Realistic3.21
  • A Artistic1.41
  • I Investigative1.00

RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.

Education and experience

The education level respondents say the job requires, and the most common answer for experience and training.

  • Less than a High School Diploma53%
  • High School Diploma or the equivalent37%
  • Post-Secondary Certificate7%
  • Bachelor's Degree3%
Related work experience
None (75%)
On-site or in-plant training
None (47%)
On-the-job training
Anything beyond short demonstration, up to and including 1 month (44%)

Typically associated skills

All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.

  • Active Listeningbasic3.13.0Level 2 looks like: Take a customer's order
  • Speakingbasic3.12.6Level 2 looks like: Greet tourists and explain tourist attractions
  • Service Orientation3.03.1Level 4 looks like: Make flight reservations for customers using an online booking site
  • Social Perceptiveness3.03.0Level 2 looks like: Notice that customers are angry because they have been waiting too long
  • Coordination3.02.3Level 2 looks like: Schedule appointments for a medical clinic
  • Critical Thinkingbasic2.82.8Level 2 looks like: Determine whether a subordinate has a good excuse for being late
  • Monitoringbasic2.82.5Level 2 looks like: Proofread and correct a letter
  • Complex Problem Solving2.82.1Level 2 looks like: Lay out tools to complete a job
  • Reading Comprehensionbasic2.82.1Level 2 looks like: Read step-by-step instructions for completing a form
  • Persuasion2.52.5Level 2 looks like: Solicit donations for a charity
  • Negotiation2.52.1Level 2 looks like: Present justification to a manager for altering a work schedule
  • Active Learningbasic2.52.0Level 2 looks like: Think about the implications of a news article for job opportunities
Show the other 23

Tasks

11 core · 12 supplemental

What people in this occupation do, as O*NET records it, core tasks first by importance (1–5).

  1. Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.4.3
  2. Clean facilities.4.3
  3. Provide assistance with patrons' special needs, such as helping those with wheelchairs.4.2
  4. Examine tickets or passes to verify authenticity, using criteria such as color or date issued.4.1
  5. Maintain order and ensure adherence to safety rules.4.1
  6. Refuse admittance to undesirable persons or persons without tickets or passes.4.0
  7. Greet patrons attending entertainment events.3.9
  8. Guide patrons to exits or provide other instructions or assistance in case of emergency.3.9
  9. Settle seating disputes or help solve other customer concerns.3.7
  10. Search for lost articles or for parents of lost children.3.7
  11. Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.3.6
Show the other 12
  1. Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.4.4
  2. Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.4.0
  3. Count and record number of tickets collected.3.8
  4. Lead tours and answer visitors' questions about the exhibits.3.6
  5. Manage inventory or sale of artist merchandise.3.5
  6. Assist patrons in finding seats, lighting the way with flashlights, if necessary.3.4
  7. Schedule or manage staff, such as volunteer usher corps.3.2
  8. Manage informational kiosks or displays of event signs or posters.3.1
  9. Page individuals wanted at the box office.3.1
  10. Work with others to change advertising displays.3.0
  11. Give door checks to patrons who are temporarily leaving establishments.3.0
  12. Distribute programs to patrons.2.7

Knowledge

Bodies of knowledge the work draws on.

  • Customer and Personal Service3.82.9
  • English Language3.42.7
  • Sales and Marketing2.92.4Level 1 looks like: Sell cakes at a bake sale
  • Mathematics2.61.9Level 1 looks like: Add two numbers
  • Computers and Electronics2.52.5Level 1 looks like: Operate a media player to watch a training video
  • Public Safety and Security2.41.6Level 1 looks like: Use a seatbelt
  • Administrative2.32.3Level 1 looks like: Direct phone calls to the appropriate staff member
  • Administration and Management2.21.2Level 1 looks like: Approve a reimbursement request
Show all 33
  • Communications and Media2.21.8Level 1 looks like: Write a thank you note
  • Economics and Accounting2.11.2Level 1 looks like: Answer billing questions from credit card customers
  • Education and Training2.11.5Level 1 looks like: Show someone how to bowl
  • Telecommunications2.00.7Level 1 looks like: Send an email
  • Food Production1.91.0Level 1 looks like: Grow herbs in the kitchen
  • Law and Government1.80.8Level 1 looks like: Describe the length of a U.S. presidential term
  • Personnel and Human Resources1.81.4Level 1 looks like: Fill out a medical claim form
  • Geography1.71.0Level 1 looks like: Know the capital of the United States
  • Production and Processing1.71.2Level 1 looks like: Put a computer back into its packing materials
  • Psychology1.71.6Level 1 looks like: Monitor several children on a playground
  • Mechanical1.61.2Level 1 looks like: Replace the filters in a furnace
  • Sociology and Anthropology1.60.8Level 1 looks like: Identify two cultures in a story as being different
  • Fine Arts1.5—
  • Philosophy and Theology1.5—
  • Building and Construction1.4—
  • Chemistry1.40.5Level 1 looks like: Use a common household bug spray
  • Engineering and Technology1.4—
  • Foreign Language1.40.6Level 1 looks like: Say "please" and "thank you" in a foreign language
  • Design1.3—
  • History and Archeology1.30.6Level 1 looks like: Take a class in US history
  • Therapy and Counseling1.3—
  • Transportation1.3—
  • Biology1.2—
  • Medicine and Dentistry1.1—
  • Physics1.1—

Abilities

Enduring capacities the work calls for.

  • Oral Expression3.13.0Level 2 looks like: Place an order at a restaurant drive-thru
  • Speech Clarity3.12.9
  • Near Vision3.03.0Level 2 looks like: Read indicators on the dashboard of a car
  • Oral Comprehension3.03.0Level 2 looks like: Understand a television commercial
  • Speech Recognition3.02.9Level 2 looks like: Recognize the voice of a coworker
  • Problem Sensitivity2.92.8Level 2 looks like: Recognize that an unplugged lamp won't work
  • Selective Attention2.92.1Level 2 looks like: Answer a business call with coworkers talking nearby
  • Deductive Reasoning2.82.3Level 2 looks like: Know that a stalled car can coast downhill
Show all 52
  • Far Vision2.82.8Level 2 looks like: Read a roadside billboard
  • Information Ordering2.82.0Level 2 looks like: Follow the correct steps to make change
  • Written Comprehension2.82.8Level 2 looks like: Understand signs on the highway
  • Inductive Reasoning2.62.1Level 2 looks like: Decide what to wear based on the weather report
  • Perceptual Speed2.62.0Level 2 looks like: Sort mail according to ZIP codes with no time pressure
  • Trunk Strength2.62.1Level 2 looks like: Sit up in an office chair
  • Visual Color Discrimination2.61.9Level 1 looks like: Separate laundry into colors and whites
  • Finger Dexterity2.51.9Level 2 looks like: Put coins in a parking meter
  • Time Sharing2.52.0Level 2 looks like: Listen to music while entering numbers into a spreadsheet
  • Manual Dexterity2.41.9Level 1 looks like: Screw a light bulb into a light socket
  • Category Flexibility2.32.0Level 2 looks like: Sort paintbrushes based on length
  • Flexibility of Closure2.32.0Level 2 looks like: Detect that your phone is ringing while at a concert
  • Arm-Hand Steadiness2.12.0Level 2 looks like: Light a candle
  • Auditory Attention2.12.1Level 2 looks like: Listen to a lecture while people nearby are talking
  • Fluency of Ideas2.12.0Level 2 looks like: Name four different uses for a screwdriver
  • Stamina2.11.3Level 1 looks like: Walk 1/4 mile
  • Static Strength2.11.5Level 1 looks like: Push an empty shopping cart
  • Control Precision2.01.6Level 2 looks like: Adjust a room light with a dimmer switch
  • Dynamic Strength2.01.0Level 2 looks like: Use pruning shears to trim a bush
  • Extent Flexibility2.01.3Level 2 looks like: Reach to adjust the radio in a car
  • Gross Body Coordination2.01.1Level 2 looks like: Get in and out of a truck
  • Gross Body Equilibrium2.01.1Level 2 looks like: Stand on a ladder
  • Hearing Sensitivity2.02.0Level 2 looks like: Notice a doorbell ringing
  • Memorization2.01.8Level 1 looks like: Remember the number on your bus to be sure you get back on the right one
  • Multilimb Coordination2.01.6Level 2 looks like: Row a boat
  • Originality2.01.9Level 2 looks like: Use a credit card to open a locked door
  • Speed of Closure2.02.0Level 3 looks like: Recognize a song after hearing only the first few notes
  • Visualization2.01.6Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
  • Written Expression2.01.9Level 1 looks like: Write a note to remind someone to take food out of the freezer
  • Number Facility1.91.6Level 1 looks like: Add 2 and 7
  • Rate Control1.90.9Level 1 looks like: Ride a bicycle alongside a jogger
  • Reaction Time1.90.9
  • Mathematical Reasoning1.80.9Level 1 looks like: Determine how much 20 oranges will cost when they are priced at 5 for 4 dollars
  • Depth Perception1.50.5
  • Explosive Strength1.50.6
  • Spatial Orientation1.50.5
  • Response Orientation1.40.4
  • Wrist-Finger Speed1.40.4
  • Peripheral Vision1.1—
  • Dynamic Flexibility1.0—
  • Glare Sensitivity1.0—
  • Night Vision1.0—
  • Sound Localization1.0—
  • Speed of Limb Movement1.0—

Work activities

Kinds of activity the work is made of.

  • Performing for or Working Directly with the Public4.64.3Level 4 looks like: Sell shoes in a crowded shoe store
  • Communicating with Supervisors, Peers, or Subordinates3.92.3Level 1 looks like: Write brief messages to others
  • Making Decisions and Solving Problems3.51.9Level 1 looks like: Determine the meal selection for a cafeteria
  • Identifying Objects, Actions, and Events3.42.4Level 1 looks like: Test an automobile transmission
  • Resolving Conflicts and Negotiating with Others3.32.7
  • Getting Information3.22.0Level 1 looks like: Follow a standard blueprint
  • Training and Teaching Others3.12.4Level 1 looks like: Give coworkers brief instructions on a simple procedural change
  • Establishing and Maintaining Interpersonal Relationships3.03.2Level 4 looks like: Maintain good working relationships with almost all coworkers and clients
Show all 41
  • Monitoring Processes, Materials, or Surroundings3.01.9Level 1 looks like: Check to see if baking bread is done
  • Working with Computers3.01.6Level 1 looks like: Enter employee information into a database
  • Assisting and Caring for Others2.92.3Level 1 looks like: Help a coworker complete an assignment
  • Coaching and Developing Others2.82.2Level 1 looks like: Show a coworker how to operate a piece of equipment
  • Controlling Machines and Processes2.81.7Level 1 looks like: Operate a cash register
  • Handling and Moving Objects2.73.3Level 4 looks like: Arrange books in a library
  • Performing General Physical Activities2.61.6Level 1 looks like: Walk between workstations in a small office
  • Selling or Influencing Others2.62.2Level 1 looks like: Convince a coworker to assist with an assignment
  • Communicating with People Outside the Organization2.51.8Level 1 looks like: Have little contact with people outside the organization
  • Interpreting the Meaning of Information for Others2.41.4Level 1 looks like: Interpret a blood pressure reading
  • Judging the Qualities of Objects, Services, or People2.41.0Level 1 looks like: Determine whether to remove a tree that has been damaged
  • Updating and Using Relevant Knowledge2.41.9Level 1 looks like: Keep up with price changes in a small retail store
  • Developing and Building Teams2.31.5Level 1 looks like: Encourage two coworkers to stick with a tough assignment
  • Evaluating Information to Determine Compliance with Standards2.31.0Level 1 looks like: Review forms for completeness
  • Organizing, Planning, and Prioritizing Work2.21.4Level 1 looks like: Organize a work schedule that is repetitive and easy to plan
  • Analyzing Data or Information2.10.8Level 1 looks like: Skim a short article to gather the main point
  • Coordinating the Work and Activities of Others2.11.6Level 1 looks like: Exchange information during a shift change
  • Documenting/Recording Information2.10.7Level 1 looks like: Record the weight of a patient during a routine health exam
  • Processing Information2.11.1Level 1 looks like: Calculate the costs for shipping packages
  • Providing Consultation and Advice to Others2.01.3Level 1 looks like: Work in a position that requires little advising of others
  • Thinking Creatively2.01.4Level 1 looks like: Change the spacing on a printed report
  • Inspecting Equipment, Structures, or Materials1.90.7Level 1 looks like: Check that doors to building are locked
  • Guiding, Directing, and Motivating Subordinates1.81.0Level 1 looks like: Work occasionally as a backup supervisor
  • Estimating the Quantifiable Characteristics of Products, Events, or Information1.60.5Level 1 looks like: Estimate the size of household furniture to be shipped
  • Performing Administrative Activities1.60.6Level 1 looks like: Complete routine paperwork
  • Scheduling Work and Activities1.5—
  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment1.4—
  • Monitoring and Controlling Resources1.40.7Level 1 looks like: Work as a server responsible for keeping track of utensils
  • Repairing and Maintaining Electronic Equipment1.40.5Level 1 looks like: Use display settings to adjust a television picture
  • Repairing and Maintaining Mechanical Equipment1.4—
  • Developing Objectives and Strategies1.1—
  • Operating Vehicles, Mechanized Devices, or Equipment1.1—
  • Staffing Organizational Units1.1—

Work context

The conditions most characteristic of the work, on O*NET's 1–5 context scale.

  • Contact With Others4.9
  • Deal With External Customers or the Public in General4.8
  • Face-to-Face Discussions with Individuals and Within Teams4.7
  • Indoors, Environmentally Controlled4.7
  • Work With or Contribute to a Work Group or Team4.6
  • Spend Time Standing4.2
  • Physical Proximity4.1
  • Importance of Being Exact or Accurate3.9
  • Importance of Repeating Same Tasks3.7
  • Telephone Conversations3.7

Technology

8 tools

Software used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.

Hot (5)

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
Other tools (3)
  • Microsoft Windows Mobile
  • Ticket Alternative Express Entry
  • Ticket scanning software

Related occupations

O*NET's own list of the occupations most related to this one, closest first.

  1. Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
  2. Baggage Porters and Bellhops
  3. Hotel, Motel, and Resort Desk Clerks
  4. Passenger Attendants
  5. Reservation and Transportation Ticket Agents and Travel Clerks
  6. Locker Room, Coatroom, and Dressing Room Attendants
  7. Cashiers
  8. Receptionists and Information Clerks
  9. Counter and Rental Clerks
  10. Flight Attendants

ESCO equivalents

From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.

Closest occupations

Compare any occupation →

Other O*NET occupations whose importance ratings on the 35 skills both rate are nearest to this one's, with the biggest differences named. A plain rule, not a hidden score.

Use this in your own job architecture

BlissPoint Organization Viewer can link a role directly to this occupation and suggest these skills as that role's starting requirements.

Try it free →

This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.