BlissPoint Analytics

Occupation AtlasPassenger Attendants

O*NET · 53-6061.00

Passenger Attendants

Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

Also called Airport Attendant · Attendant · Bus Aide · Bus Assistant · Bus Attendant · Bus Monitor · Cabin Attendant · Chair Car Attendant
13 more

Club Car Attendant · Fare Enforcement Officer · Ground Transportation Monitor · Passenger Representative · Passenger Service Agent · Passenger Service Representative · Sleeping Car Service Attendant · Station Attendant · Tavern Car Attendant · Train Attendant · Transportation Aide · Transportation Assistant · Transportation Attendant

Job Zone 2 — Some Preparation NeededHolland code CSR35 skills on file

Compare with another occupationCompare with Security Guards

Job Zone

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Zone 2: Some Preparation Needed

Some preparation. Usually a high school diploma, some previous work-related skill or experience, and a few months to a year of training with experienced workers.

Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.

Occupational interest profile

CSRConventional · Social · Realistic — the three strongest interests, in order

  • C Conventional4.45
  • S Social4.35
  • R Realistic3.76
  • E Enterprising3.08
  • I Investigative1.15
  • A Artistic1.00

RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.

Education and experience

The education level respondents say the job requires, and the most common answer for experience and training.

  • Less than a High School Diploma42%
  • High School Diploma or the equivalent50%
  • Post-Secondary Certificate8%
Related work experience
None (74%)
On-site or in-plant training
Up to and including 1 month (51%)
On-the-job training
Over 1 month, up to and including 3 months (57%)

Typically associated skills

All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.

  • Active Listeningbasic3.83.0Level 2 looks like: Take a customer's order
  • Speakingbasic3.83.0Level 2 looks like: Greet tourists and explain tourist attractions
  • Service Orientation3.63.6Level 4 looks like: Make flight reservations for customers using an online booking site
  • Social Perceptiveness3.63.3Level 4 looks like: Be aware of how a coworker's promotion will affect a work group
  • Monitoringbasic3.33.1Level 4 looks like: Monitor a meeting and revise the agenda to ensure important topics are discussed
  • Critical Thinkingbasic3.03.4Level 4 looks like: Evaluate customer complaints and determine appropriate responses
  • Persuasion3.02.9Level 2 looks like: Solicit donations for a charity
  • Instructing3.02.5Level 2 looks like: Instruct a new employee in the use of a timekeeping system
  • Coordination2.93.0Level 2 looks like: Schedule appointments for a medical clinic
  • Active Learningbasic2.92.9Level 2 looks like: Think about the implications of a news article for job opportunities
  • Reading Comprehensionbasic2.92.9Level 2 looks like: Read step-by-step instructions for completing a form
  • Negotiation2.92.4Level 2 looks like: Present justification to a manager for altering a work schedule
Show the other 23

Tasks

9 core · 3 supplemental

What people in this occupation do, as O*NET records it, core tasks first by importance (1–5).

  1. Perform equipment safety checks prior to departure.4.8
  2. Respond to passengers' questions, requests, or complaints.4.7
  3. Explain and demonstrate safety procedures and safety equipment use.4.7
  4. Signal transportation operators to stop or to proceed.4.7
  5. Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.4.7
  6. Determine or facilitate seating arrangements.4.5
  7. Open and close doors for passengers.4.4
  8. Greet passengers boarding transportation equipment and announce routes and stops.4.4
  9. Provide boarding assistance to elderly, sick, or injured people.4.1
Show the other 3
  1. Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.4.7
  2. Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.4.5
  3. Adjust window shades or seat cushions at the request of passengers.2.9

Knowledge

Bodies of knowledge the work draws on.

  • Transportation4.43.5Level 4 looks like: Drive a semi-truck through a busy city
  • Customer and Personal Service3.93.9Level 4 looks like: Be responsible for 10 children at daycare
  • Public Safety and Security3.83.1Level 4 looks like: Inspect a building site for safety violations
  • Personnel and Human Resources2.91.3Level 1 looks like: Fill out a medical claim form
  • English Language2.72.6
  • Mechanical2.51.1Level 1 looks like: Replace the filters in a furnace
  • Psychology2.42.6
  • Geography2.21.1Level 1 looks like: Know the capital of the United States
Show all 33
  • Administration and Management2.00.6Level 1 looks like: Approve a reimbursement request
  • Administrative1.91.2Level 1 looks like: Direct phone calls to the appropriate staff member
  • Education and Training1.81.5Level 1 looks like: Show someone how to bowl
  • Telecommunications1.71.0Level 1 looks like: Send an email
  • Communications and Media1.60.9Level 1 looks like: Write a thank you note
  • Law and Government1.61.0Level 1 looks like: Describe the length of a U.S. presidential term
  • Mathematics1.60.9Level 1 looks like: Add two numbers
  • Sociology and Anthropology1.61.0Level 1 looks like: Identify two cultures in a story as being different
  • Therapy and Counseling1.61.1Level 1 looks like: Put ice on a sprained ankle
  • Chemistry1.50.9Level 1 looks like: Use a common household bug spray
  • Foreign Language1.50.6Level 1 looks like: Say "please" and "thank you" in a foreign language
  • Computers and Electronics1.40.9Level 1 looks like: Operate a media player to watch a training video
  • Medicine and Dentistry1.40.7Level 1 looks like: Use a band-aid
  • Physics1.4—
  • Production and Processing1.4—
  • Economics and Accounting1.30.3Level 1 looks like: Answer billing questions from credit card customers
  • Philosophy and Theology1.3—
  • Sales and Marketing1.1—
  • Biology1.0—
  • Building and Construction1.0—
  • Design1.0—
  • Engineering and Technology1.0—
  • Fine Arts1.0—
  • Food Production1.0—
  • History and Archeology1.0—

Abilities

Enduring capacities the work calls for.

  • Oral Expression4.13.9Level 4 looks like: Give instructions to a lost motorist
  • Oral Comprehension3.93.8Level 4 looks like: Understand a coach's oral instructions for a sport
  • Speech Clarity3.93.8Level 4 looks like: Make stadium-wide announcements during a sporting event
  • Problem Sensitivity3.83.1Level 4 looks like: Notice from a subtle difference in a client's mood that something is bothering them
  • Speech Recognition3.63.3Level 4 looks like: Identify a former customer's voice over the phone
  • Far Vision3.02.9Level 2 looks like: Read a roadside billboard
  • Inductive Reasoning3.02.8Level 2 looks like: Decide what to wear based on the weather report
  • Selective Attention3.03.0Level 2 looks like: Answer a business call with coworkers talking nearby
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  • Auditory Attention2.92.4Level 2 looks like: Listen to a lecture while people nearby are talking
  • Deductive Reasoning2.92.9Level 2 looks like: Know that a stalled car can coast downhill
  • Information Ordering2.93.0Level 2 looks like: Follow the correct steps to make change
  • Near Vision2.92.9Level 2 looks like: Read indicators on the dashboard of a car
  • Time Sharing2.92.6Level 3 looks like: Watch street signs while driving at 30 miles an hour
  • Written Comprehension2.93.0Level 2 looks like: Understand signs on the highway
  • Category Flexibility2.82.9Level 3 looks like: Classify flowers according to size, color, and smell
  • Trunk Strength2.82.6Level 2 looks like: Sit up in an office chair
  • Written Expression2.82.3Level 1 looks like: Write a note to remind someone to take food out of the freezer
  • Flexibility of Closure2.62.4Level 2 looks like: Detect that your phone is ringing while at a concert
  • Hearing Sensitivity2.62.3Level 2 looks like: Notice a doorbell ringing
  • Perceptual Speed2.62.5Level 2 looks like: Sort mail according to ZIP codes with no time pressure
  • Visual Color Discrimination2.62.1Level 1 looks like: Separate laundry into colors and whites
  • Multilimb Coordination2.52.1Level 2 looks like: Row a boat
  • Arm-Hand Steadiness2.42.1Level 2 looks like: Light a candle
  • Manual Dexterity2.42.0Level 1 looks like: Screw a light bulb into a light socket
  • Finger Dexterity2.32.0Level 2 looks like: Put coins in a parking meter
  • Static Strength2.32.1Level 1 looks like: Push an empty shopping cart
  • Control Precision2.12.0Level 2 looks like: Adjust a room light with a dimmer switch
  • Depth Perception2.11.8Level 2 looks like: Merge a car into traffic on a city street
  • Fluency of Ideas2.12.0Level 2 looks like: Name four different uses for a screwdriver
  • Gross Body Coordination2.12.0Level 2 looks like: Get in and out of a truck
  • Memorization2.12.0Level 1 looks like: Remember the number on your bus to be sure you get back on the right one
  • Number Facility2.11.8Level 1 looks like: Add 2 and 7
  • Originality2.12.0Level 2 looks like: Use a credit card to open a locked door
  • Speed of Closure2.12.1Level 3 looks like: Recognize a song after hearing only the first few notes
  • Dynamic Strength2.01.6Level 2 looks like: Use pruning shears to trim a bush
  • Explosive Strength2.01.6Level 2 looks like: Hit a nail with a hammer
  • Extent Flexibility2.02.0Level 2 looks like: Reach to adjust the radio in a car
  • Gross Body Equilibrium2.02.0Level 2 looks like: Stand on a ladder
  • Mathematical Reasoning2.01.6Level 1 looks like: Determine how much 20 oranges will cost when they are priced at 5 for 4 dollars
  • Night Vision2.01.1Level 2 looks like: Read street signs at dusk (just after sunset)
  • Peripheral Vision2.01.0Level 2 looks like: Keep in step while marching in a band
  • Reaction Time2.01.8Level 2 looks like: Start to slow down the car when a traffic light turns yellow
  • Response Orientation2.01.9Level 2 looks like: When a doorbell and phone ring at the same time, quickly select which to answer first
  • Spatial Orientation2.01.1Level 2 looks like: Use the floor plan to locate a store in a mall
  • Stamina2.01.9Level 1 looks like: Walk 1/4 mile
  • Visualization2.02.0Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
  • Glare Sensitivity1.91.0Level 2 looks like: Drive on a familiar road on a cloudy day
  • Rate Control1.50.5Level 1 looks like: Ride a bicycle alongside a jogger
  • Sound Localization1.50.6
  • Speed of Limb Movement1.50.6
  • Wrist-Finger Speed1.40.4
  • Dynamic Flexibility1.0—

Work activities

Kinds of activity the work is made of.

  • Communicating with Supervisors, Peers, or Subordinates4.54.1Level 4 looks like: Report the results of a sales meeting to a supervisor
  • Getting Information4.52.7
  • Resolving Conflicts and Negotiating with Others4.53.8Level 4 looks like: Get two subordinates to agree about vacation schedules
  • Monitoring Processes, Materials, or Surroundings4.33.1Level 4 looks like: Test electrical circuits
  • Assisting and Caring for Others4.24.0Level 4 looks like: Help a medical patient find in-home assistance or healthcare
  • Training and Teaching Others4.24.1Level 4 looks like: Teach a social sciences course to high school students
  • Inspecting Equipment, Structures, or Materials4.02.9
  • Performing for or Working Directly with the Public4.03.8Level 4 looks like: Sell shoes in a crowded shoe store
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  • Evaluating Information to Determine Compliance with Standards3.92.8
  • Identifying Objects, Actions, and Events3.92.5Level 1 looks like: Test an automobile transmission
  • Coaching and Developing Others3.73.1Level 4 looks like: Provide on-the-job training for administrative workers
  • Documenting/Recording Information3.72.2Level 1 looks like: Record the weight of a patient during a routine health exam
  • Making Decisions and Solving Problems3.64.1Level 4 looks like: Select the location for a major retail store
  • Updating and Using Relevant Knowledge3.63.8Level 4 looks like: Keep current on changes in maintenance procedures for repairing sports cars
  • Handling and Moving Objects3.43.8Level 4 looks like: Arrange books in a library
  • Organizing, Planning, and Prioritizing Work3.33.5Level 4 looks like: Plan and adjust a personal to-do list according to changing demands
  • Thinking Creatively3.34.2Level 4 looks like: Adapt popular music for a high school marching band
  • Developing and Building Teams3.22.1Level 1 looks like: Encourage two coworkers to stick with a tough assignment
  • Interpreting the Meaning of Information for Others3.22.0Level 1 looks like: Interpret a blood pressure reading
  • Judging the Qualities of Objects, Services, or People3.23.2Level 4 looks like: Determine the value of property lost in a fire
  • Performing General Physical Activities3.23.2Level 4 looks like: Paint the outside of a house
  • Processing Information3.22.6
  • Analyzing Data or Information3.13.3Level 4 looks like: Determine the interest cost to finance a new building
  • Establishing and Maintaining Interpersonal Relationships3.13.6Level 4 looks like: Maintain good working relationships with almost all coworkers and clients
  • Guiding, Directing, and Motivating Subordinates3.13.2Level 4 looks like: Manage a small team of employees in a dynamic workplace
  • Controlling Machines and Processes3.02.7
  • Operating Vehicles, Mechanized Devices, or Equipment3.02.6
  • Communicating with People Outside the Organization2.91.9Level 1 looks like: Have little contact with people outside the organization
  • Providing Consultation and Advice to Others2.92.0Level 1 looks like: Work in a position that requires little advising of others
  • Coordinating the Work and Activities of Others2.82.2Level 1 looks like: Exchange information during a shift change
  • Estimating the Quantifiable Characteristics of Products, Events, or Information2.42.0Level 1 looks like: Estimate the size of household furniture to be shipped
  • Monitoring and Controlling Resources2.32.8
  • Scheduling Work and Activities2.32.5Level 1 looks like: Make appointments for patients using a predetermined schedule
  • Selling or Influencing Others2.31.2Level 1 looks like: Convince a coworker to assist with an assignment
  • Staffing Organizational Units2.31.9Level 1 looks like: Work in a position that has minimal staffing requirements
  • Working with Computers2.01.4Level 1 looks like: Enter employee information into a database
  • Developing Objectives and Strategies1.92.0Level 1 looks like: Plan the holiday schedule for an airline workforce
  • Performing Administrative Activities1.71.1Level 1 looks like: Complete routine paperwork
  • Repairing and Maintaining Mechanical Equipment1.71.2Level 1 looks like: Make simple, external adjustments to a door hinge with ordinary hand tools
  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment1.51.5Level 1 looks like: Specify the lighting for a work area
  • Repairing and Maintaining Electronic Equipment1.50.8Level 1 looks like: Use display settings to adjust a television picture

Work context

The conditions most characteristic of the work, on O*NET's 1–5 context scale.

  • Face-to-Face Discussions with Individuals and Within Teams4.7
  • Contact With Others4.6
  • In an Enclosed Vehicle or Operate Enclosed Equipment4.6
  • Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable4.5
  • Health and Safety of Other Workers4.5
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls4.5
  • Time Pressure4.3
  • Deal With External Customers or the Public in General4.2
  • Work With or Contribute to a Work Group or Team4.2
  • Determine Tasks, Priorities and Goals4.0

Technology

6 tools

Software used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.

Hot (3)

  • Microsoft Office software
  • Microsoft Windows
  • Microsoft Word
Other tools (3)
  • Appointment scheduling software
  • Email software
  • Time tracking software

Related occupations

O*NET's own list of the occupations most related to this one, closest first.

  1. Flight Attendants
  2. Baggage Porters and Bellhops
  3. Reservation and Transportation Ticket Agents and Travel Clerks
  4. Bus Drivers, Transit and Intercity
  5. Shuttle Drivers and Chauffeurs
  6. First-Line Supervisors of Passenger Attendants
  7. Parking Attendants
  8. Railroad Conductors and Yardmasters
  9. Locker Room, Coatroom, and Dressing Room Attendants
  10. Aircraft Cargo Handling Supervisors

ESCO equivalents

From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.

Closest occupations

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.