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Occupation AtlasFirst-Line Supervisors of Personal Service Workers

O*NET · 39-1022.00

First-Line Supervisors of Personal Service Workers

Supervise and coordinate activities of personal service workers.

Also called Adult Family Home Program Manager · Animal Trainer Supervisor · Aquatics Supervisor · Bar and Restaurant Manager · Barber Shop Manager · Beauty Shop Manager · Bell Captain · Bellhop Service Captain
19 more

Care Guide · Child Care Worker Supervisor · Clinical Care Coordinator · Clinical Coordinator · Clinical Services Program Manager · Comfort Station Supervisor · Companion Animal Leader · Direct Care Supervisor · Hair Salon Supervisor · Home Care Coordinator · Hospitality House Supervisor · Hospitality Manager · Housekeeping Supervisor · Resident Care Coordinator · Resident Care Supervisor · Residential Care Facility Manager · Salon Coordinator · Spa Coordinator · Summer Camp Supervisor

Job Zone 3 — Medium Preparation NeededHolland code ECS35 skills on file

Compare with another occupationCompare with First-Line Supervisors of Correctional Officers

Job Zone

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Zone 3: Medium Preparation Needed

Medium preparation. Vocational training, related on-the-job experience, or an associate degree, with one to two years of training that combines experience and informal instruction.

Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.

Occupational interest profile

ECSEnterprising · Conventional · Social — the three strongest interests, in order

  • E Enterprising6.85
  • C Conventional5.11
  • S Social3.98
  • R Realistic3.37
  • I Investigative1.10
  • A Artistic1.09

RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.

Education and experience

The education level respondents say the job requires, and the most common answer for experience and training.

  • Less than a High School Diploma3%
  • High School Diploma or the equivalent15%
  • Some College Courses24%
  • Associate's Degree or other 2-year degree48%
  • Bachelor's Degree8%
  • Master's Degree3%
Related work experience
Over 2 years, up to and including 4 years (68%)
On-site or in-plant training
Over 1 month, up to and including 3 months (27%)
On-the-job training
Over 1 month, up to and including 3 months (54%)

Typically associated skills

All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.

  • Active Listeningbasic3.93.9Level 4 looks like: Answer inquiries regarding credit references
  • Critical Thinkingbasic3.93.9Level 4 looks like: Evaluate customer complaints and determine appropriate responses
  • Management of Personnel Resources3.83.9Level 4 looks like: Direct the activities of a road repair crew with minimal disruption of traffic flow
  • Social Perceptiveness3.83.9Level 4 looks like: Be aware of how a coworker's promotion will affect a work group
  • Speakingbasic3.83.8Level 4 looks like: Interview applicants to obtain personal and work history
  • Time Management3.83.8Level 4 looks like: Allocate the time of subordinates to projects for the coming week
  • Coordination3.83.6Level 4 looks like: Work with others to put a new roof on a house
  • Reading Comprehensionbasic3.63.8Level 4 looks like: Understand an email from management describing new personnel policies
  • Service Orientation3.63.0Level 2 looks like: Ask customers if they would like a cup of coffee
  • Persuasion3.53.0Level 2 looks like: Solicit donations for a charity
  • Monitoringbasic3.33.6Level 4 looks like: Monitor a meeting and revise the agenda to ensure important topics are discussed
  • Writingbasic3.33.1Level 4 looks like: Write an email to staff outlining new directives
Show the other 23
  • Instructing3.33.0Level 2 looks like: Instruct a new employee in the use of a timekeeping system
  • Judgment and Decision Making3.33.0Level 2 looks like: Decide how scheduling a break will affect work flow
  • Learning Strategiesbasic3.13.1Level 4 looks like: Identify an alternative approach to help trainees who are having difficulties
  • Active Learningbasic3.13.0Level 2 looks like: Think about the implications of a news article for job opportunities
  • Complex Problem Solving3.13.0Level 2 looks like: Lay out tools to complete a job
  • Negotiation3.03.0Level 2 looks like: Present justification to a manager for altering a work schedule
  • Systems Analysis3.02.9Level 2 looks like: Determine how loss of a team member will affect the completion of a job
  • Systems Evaluation3.02.9Level 2 looks like: Determine why estimates for the time to complete a task are overly optimistic
  • Quality Control Analysis2.62.5Level 2 looks like: Inspect a draft email for errors (e.g., grammar, punctuation)
  • Operations Monitoring2.32.1Level 2 looks like: Monitor completion times while running a computer program
  • Mathematicsbasic2.12.1Level 2 looks like: Count the amount of change to be given to a customer
  • Management of Material Resources2.12.0Level 2 looks like: Reserve a room for a management meeting
  • Management of Financial Resources2.11.9Level 2 looks like: Use available funds to buy office supplies and record the amount of the purchase
  • Operations Analysis1.91.3Level 2 looks like: Select a printer for an office
  • Operation and Control1.91.0Level 2 looks like: Navigate the settings on an office printer to print on both sides of the paper
  • Troubleshooting1.91.0Level 2 looks like: Identify the source of a leak by looking under a machine
  • Technology Design1.60.6
  • Sciencebasic1.40.5
  • Programming1.3—
  • Equipment Maintenance1.0—
  • Equipment Selection1.0—
  • Installation1.0—
  • Repairing1.0—

Tasks

16 core · 1 supplemental

What people in this occupation do, as O*NET records it, core tasks first by importance (1–5).

  1. Train workers in proper operational procedures and functions and explain company policies.4.6
  2. Assign work schedules, following work requirements, to ensure quality and timely delivery of service.4.4
  3. Meet with managers or other supervisors to stay informed of changes affecting operations.4.4
  4. Resolve customer complaints regarding worker performance or services rendered.4.3
  5. Recruit and hire staff members.4.3
  6. Take disciplinary action to address performance problems.4.2
  7. Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.4.1
  8. Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.4.1
  9. Direct or coordinate the activities of workers, such as hotel staff or hair stylists.4.1
  10. Investigate employee complaints and resolve problems following management rules and regulations.4.1
  11. Participate in continuing education to stay abreast of industry trends and developments.4.0
  12. Inform management about problems, such as employee disputes.4.0
Show the other 5
  1. Apply customer feedback to service improvement efforts.3.9
  2. Arrange worker breaks to ensure services are adequately staffed throughout each shift.3.9
  3. Inform workers about interests or special needs of specific groups.3.8
  4. Requisition necessary supplies, equipment, or services.3.7
  5. Direct marketing, advertising, or other customer recruitment efforts.3.4

Knowledge

Bodies of knowledge the work draws on.

  • Customer and Personal Service4.86.4Level 7 looks like: Respond to a citizen's request for assistance after a major disaster
  • English Language4.34.6Level 4 looks like: Edit an article for a news website
  • Administration and Management4.23.8Level 4 looks like: Monitor progress of a project to ensure timely completion
  • Psychology3.84.8Level 4 looks like: Understand the impact of alcohol on human responses
  • Public Safety and Security3.84.0Level 4 looks like: Inspect a building site for safety violations
  • Personnel and Human Resources3.74.2Level 4 looks like: Interview applicants for an administrative position
  • Education and Training3.64.6Level 4 looks like: Lead a quality improvement seminar
  • Administrative3.54.1Level 4 looks like: Type 30 words per minute
Show all 33
  • Computers and Electronics3.44.3Level 4 looks like: Use a computer to format a document
  • Medicine and Dentistry2.92.8
  • Sales and Marketing2.72.3Level 1 looks like: Sell cakes at a bake sale
  • Mathematics2.62.7
  • Therapy and Counseling2.62.4Level 1 looks like: Put ice on a sprained ankle
  • Communications and Media2.41.9Level 1 looks like: Write a thank you note
  • Sociology and Anthropology2.41.8Level 1 looks like: Identify two cultures in a story as being different
  • Transportation2.42.0Level 1 looks like: Ride a train to work
  • Chemistry2.32.1Level 1 looks like: Use a common household bug spray
  • Food Production2.31.2Level 1 looks like: Grow herbs in the kitchen
  • Law and Government2.21.8Level 1 looks like: Describe the length of a U.S. presidential term
  • Production and Processing2.21.9Level 1 looks like: Put a computer back into its packing materials
  • Mechanical2.01.8Level 1 looks like: Replace the filters in a furnace
  • Telecommunications2.01.3Level 1 looks like: Send an email
  • Biology1.91.7Level 1 looks like: Feed domestic animals
  • Building and Construction1.91.5Level 1 looks like: Choose the proper type of wood for adding a deck onto a house
  • Engineering and Technology1.91.5Level 1 looks like: Install a door lock
  • Economics and Accounting1.82.1Level 1 looks like: Answer billing questions from credit card customers
  • Philosophy and Theology1.82.1Level 1 looks like: Watch a TV show on family values
  • Physics1.60.8Level 1 looks like: Use a crowbar to pry open a box
  • Design1.51.1Level 1 looks like: Draw a straight line 4 3/16 inches long
  • Foreign Language1.50.9Level 1 looks like: Say "please" and "thank you" in a foreign language
  • Geography1.50.7Level 1 looks like: Know the capital of the United States
  • Fine Arts1.2—
  • History and Archeology1.0—

Abilities

Enduring capacities the work calls for.

  • Oral Comprehension4.03.9Level 4 looks like: Understand a coach's oral instructions for a sport
  • Oral Expression4.03.9Level 4 looks like: Give instructions to a lost motorist
  • Problem Sensitivity3.93.8Level 4 looks like: Notice from a subtle difference in a client's mood that something is bothering them
  • Speech Clarity3.83.4Level 4 looks like: Make stadium-wide announcements during a sporting event
  • Speech Recognition3.83.8Level 4 looks like: Identify a former customer's voice over the phone
  • Written Comprehension3.83.6Level 4 looks like: Understand an apartment lease
  • Deductive Reasoning3.53.5Level 2 looks like: Know that a stalled car can coast downhill
  • Near Vision3.33.1Level 2 looks like: Read indicators on the dashboard of a car
Show all 52
  • Written Expression3.33.5Level 4 looks like: Write a job recommendation for a subordinate
  • Inductive Reasoning3.13.1Level 4 looks like: Determine the prime suspect based on crime scene evidence
  • Information Ordering3.13.0Level 2 looks like: Follow the correct steps to make change
  • Category Flexibility3.03.0Level 3 looks like: Classify flowers according to size, color, and smell
  • Fluency of Ideas3.03.0Level 2 looks like: Name four different uses for a screwdriver
  • Originality3.03.0Level 2 looks like: Use a credit card to open a locked door
  • Selective Attention3.02.9Level 2 looks like: Answer a business call with coworkers talking nearby
  • Far Vision2.92.9Level 2 looks like: Read a roadside billboard
  • Time Sharing2.92.9Level 3 looks like: Watch street signs while driving at 30 miles an hour
  • Flexibility of Closure2.62.5Level 2 looks like: Detect that your phone is ringing while at a concert
  • Trunk Strength2.62.5Level 2 looks like: Sit up in an office chair
  • Auditory Attention2.52.0Level 2 looks like: Listen to a lecture while people nearby are talking
  • Perceptual Speed2.52.6Level 2 looks like: Sort mail according to ZIP codes with no time pressure
  • Arm-Hand Steadiness2.12.0Level 2 looks like: Light a candle
  • Mathematical Reasoning2.12.0Level 1 looks like: Determine how much 20 oranges will cost when they are priced at 5 for 4 dollars
  • Stamina2.12.0Level 1 looks like: Walk 1/4 mile
  • Visualization2.12.1Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
  • Dynamic Strength2.01.4Level 2 looks like: Use pruning shears to trim a bush
  • Extent Flexibility2.02.0Level 2 looks like: Reach to adjust the radio in a car
  • Finger Dexterity2.01.8Level 2 looks like: Put coins in a parking meter
  • Gross Body Coordination2.01.0Level 2 looks like: Get in and out of a truck
  • Hearing Sensitivity2.02.0Level 2 looks like: Notice a doorbell ringing
  • Manual Dexterity2.01.8Level 1 looks like: Screw a light bulb into a light socket
  • Memorization2.02.0Level 1 looks like: Remember the number on your bus to be sure you get back on the right one
  • Number Facility2.02.0Level 1 looks like: Add 2 and 7
  • Speed of Closure2.02.0Level 3 looks like: Recognize a song after hearing only the first few notes
  • Visual Color Discrimination2.01.8Level 1 looks like: Separate laundry into colors and whites
  • Wrist-Finger Speed2.01.0Level 2 looks like: Use a screwdriver to twist in a screw
  • Gross Body Equilibrium1.90.9
  • Multilimb Coordination1.91.3Level 2 looks like: Row a boat
  • Static Strength1.91.6Level 1 looks like: Push an empty shopping cart
  • Depth Perception1.80.8
  • Control Precision1.60.5
  • Explosive Strength1.50.5
  • Response Orientation1.3—
  • Dynamic Flexibility1.0—
  • Glare Sensitivity1.0—
  • Night Vision1.0—
  • Peripheral Vision1.0—
  • Rate Control1.0—
  • Reaction Time1.0—
  • Sound Localization1.0—
  • Spatial Orientation1.0—
  • Speed of Limb Movement1.0—

Work activities

Kinds of activity the work is made of.

  • Getting Information4.54.3Level 4 looks like: Review a budget
  • Communicating with Supervisors, Peers, or Subordinates4.35.2Level 4 looks like: Report the results of a sales meeting to a supervisor
  • Identifying Objects, Actions, and Events4.24.8Level 4 looks like: Judge the suitability of food products for an event
  • Documenting/Recording Information4.13.4Level 4 looks like: Document the results of a crime scene investigation
  • Making Decisions and Solving Problems4.14.7Level 4 looks like: Select the location for a major retail store
  • Working with Computers4.13.5Level 4 looks like: Write software for keeping track of parts in inventory
  • Evaluating Information to Determine Compliance with Standards4.03.7Level 4 looks like: Evaluate a complicated insurance claim for compliance with policy terms
  • Inspecting Equipment, Structures, or Materials3.93.3Level 4 looks like: Inspect equipment in a chemical processing plant
Show all 41
  • Performing Administrative Activities3.93.5Level 4 looks like: Complete tax forms for a small business
  • Monitoring Processes, Materials, or Surroundings3.84.3Level 4 looks like: Test electrical circuits
  • Training and Teaching Others3.73.5Level 4 looks like: Teach a social sciences course to high school students
  • Judging the Qualities of Objects, Services, or People3.63.5Level 4 looks like: Determine the value of property lost in a fire
  • Updating and Using Relevant Knowledge3.64.6Level 4 looks like: Keep current on changes in maintenance procedures for repairing sports cars
  • Coaching and Developing Others3.53.8Level 4 looks like: Provide on-the-job training for administrative workers
  • Communicating with People Outside the Organization3.53.2Level 4 looks like: Present information to potential clients about available services
  • Establishing and Maintaining Interpersonal Relationships3.54.5Level 4 looks like: Maintain good working relationships with almost all coworkers and clients
  • Performing for or Working Directly with the Public3.53.0Level 4 looks like: Sell shoes in a crowded shoe store
  • Processing Information3.53.6Level 4 looks like: Calculate the adjustments for insurance claims
  • Scheduling Work and Activities3.53.8Level 4 looks like: Prepare the work schedule for salesclerks in a large retail store
  • Staffing Organizational Units3.53.3Level 4 looks like: Interview candidates for a sales position and make hiring recommendations
  • Coordinating the Work and Activities of Others3.43.5Level 4 looks like: Organize the cleanup crew after a major sporting event
  • Guiding, Directing, and Motivating Subordinates3.43.2Level 4 looks like: Manage a small team of employees in a dynamic workplace
  • Interpreting the Meaning of Information for Others3.42.7
  • Resolving Conflicts and Negotiating with Others3.44.0Level 4 looks like: Get two subordinates to agree about vacation schedules
  • Analyzing Data or Information3.33.4Level 4 looks like: Determine the interest cost to finance a new building
  • Assisting and Caring for Others3.33.4Level 4 looks like: Help a medical patient find in-home assistance or healthcare
  • Estimating the Quantifiable Characteristics of Products, Events, or Information3.32.4Level 1 looks like: Estimate the size of household furniture to be shipped
  • Organizing, Planning, and Prioritizing Work3.34.3Level 4 looks like: Plan and adjust a personal to-do list according to changing demands
  • Developing Objectives and Strategies3.23.2Level 4 looks like: Develop the plan to complete the merger of two organizations over a 3-year period
  • Developing and Building Teams3.12.9
  • Thinking Creatively3.13.5Level 4 looks like: Adapt popular music for a high school marching band
  • Handling and Moving Objects2.93.9Level 4 looks like: Arrange books in a library
  • Performing General Physical Activities2.83.0Level 4 looks like: Paint the outside of a house
  • Selling or Influencing Others2.82.6
  • Monitoring and Controlling Resources2.73.0Level 4 looks like: Work as a chef responsible for ordering food for the menu
  • Providing Consultation and Advice to Others2.72.6
  • Controlling Machines and Processes2.42.4Level 1 looks like: Operate a cash register
  • Operating Vehicles, Mechanized Devices, or Equipment2.32.4Level 1 looks like: Drive a car
  • Repairing and Maintaining Electronic Equipment2.02.0Level 1 looks like: Use display settings to adjust a television picture
  • Repairing and Maintaining Mechanical Equipment1.92.4Level 1 looks like: Make simple, external adjustments to a door hinge with ordinary hand tools
  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment1.81.2Level 1 looks like: Specify the lighting for a work area

Work context

The conditions most characteristic of the work, on O*NET's 1–5 context scale.

  • Contact With Others5.0
  • Work Outcomes and Results of Other Workers4.9
  • Determine Tasks, Priorities and Goals4.8
  • Telephone Conversations4.8
  • Work With or Contribute to a Work Group or Team4.8
  • Coordinate or Lead Others in Accomplishing Work Activities4.7
  • Impact of Decisions on Co-workers or Company Results4.7
  • Importance of Being Exact or Accurate4.7
  • Indoors, Environmentally Controlled4.7
  • Freedom to Make Decisions4.6

Technology

9 tools

Software used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.

Hot (5)

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
Other tools (4)
  • Inventory management systems
  • Timekeeping software
  • Web browser software
  • Work scheduling software

Related occupations

O*NET's own list of the occupations most related to this one, closest first.

  1. First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
  2. First-Line Supervisors of Housekeeping and Janitorial Workers
  3. First-Line Supervisors of Office and Administrative Support Workers
  4. First-Line Supervisors of Passenger Attendants
  5. First-Line Supervisors of Food Preparation and Serving Workers
  6. First-Line Supervisors of Non-Retail Sales Workers
  7. First-Line Supervisors of Mechanics, Installers, and Repairers
  8. First-Line Supervisors of Security Workers
  9. First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
  10. First-Line Supervisors of Retail Sales Workers

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.