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Occupation AtlasQuality Control Systems Managers

O*NET · 11-3051.01

Quality Control Systems Managers

Plan, direct, or coordinate quality assurance programs. Formulate quality control policies and control quality of laboratory and production efforts.

Also called Construction Quality Control Manager · Product Quality Director · QA Coordinator · QA Director · QA Manager · QA Supervisor · QC Director · QC Manager
20 more

QC Microbiology Supervisor · QC Supervisor · QC Systems Manager · Quality and Food Safety Manager · Quality and Process Improvement Manager · Quality Assurance Coordinator (QA Coordinator) · Quality Assurance Director (QA Director) · Quality Assurance Manager (QA Manager) · Quality Assurance Supervisor (QA Supervisor) · Quality Control Director (QC Director) · Quality Control Manager (QC Manager) · Quality Control Microbiology Supervisor (QC Microbiology Supervisor) · Quality Control Supervisor (QC Supervisor) · Quality Control Systems Manager (QC Systems Manager) · Quality Director · Quality Management Director · Quality Manager · Quality Supervisor · Quality Systems Director · Quality Systems Manager

Job Zone 4 — Considerable Preparation NeededHolland code CEI35 skills on file

Compare with another occupationCompare with Geothermal Production Managers

Job Zone

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Zone 4: Considerable Preparation Needed

Considerable preparation. Usually a bachelor's degree plus several years of work-related experience, knowledge, or training.

Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.

Occupational interest profile

CEIConventional · Enterprising · Investigative — the three strongest interests, in order

  • C Conventional5.42
  • E Enterprising5.09
  • I Investigative4.12
  • R Realistic3.58
  • S Social2.07
  • A Artistic1.28

RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.

Education and experience

The education level respondents say the job requires, and the most common answer for experience and training.

  • Bachelor's Degree100%
Related work experience
Over 4 years, up to and including 6 years (42%)
On-site or in-plant training
Up to and including 1 month (33%)
On-the-job training
Over 1 month, up to and including 3 months (37%)

Typically associated skills

All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.

  • Judgment and Decision Making4.04.1Level 4 looks like: Evaluate a loan application for degree of risk
  • Quality Control Analysis4.04.1Level 4 looks like: Assess new parts for precision and accuracy to specifications
  • Reading Comprehensionbasic4.04.1Level 4 looks like: Understand an email from management describing new personnel policies
  • Monitoringbasic3.94.5Level 4 looks like: Monitor a meeting and revise the agenda to ensure important topics are discussed
  • Active Listeningbasic3.94.1Level 4 looks like: Answer inquiries regarding credit references
  • Speakingbasic3.94.1Level 4 looks like: Interview applicants to obtain personal and work history
  • Writingbasic3.94.0Level 4 looks like: Write an email to staff outlining new directives
  • Complex Problem Solving3.84.1Level 4 looks like: Redesign a floor layout to take advantage of new manufacturing techniques
  • Critical Thinkingbasic3.84.1Level 4 looks like: Evaluate customer complaints and determine appropriate responses
  • Systems Evaluation3.84.0Level 4 looks like: Identify the reasons why a client might be unhappy with a product
  • Coordination3.83.9Level 4 looks like: Work with others to put a new roof on a house
  • Active Learningbasic3.64.1Level 4 looks like: Determine the impact of new menu changes on a restaurant's purchasing requirements
Show the other 23
  • Systems Analysis3.63.9Level 4 looks like: Determine how a new piece of equipment will affect production rates
  • Time Management3.53.8Level 4 looks like: Allocate the time of subordinates to projects for the coming week
  • Social Perceptiveness3.33.8Level 4 looks like: Be aware of how a coworker's promotion will affect a work group
  • Instructing3.33.6Level 4 looks like: Instruct a coworker in how to operate a software program
  • Management of Personnel Resources3.33.5Level 4 looks like: Direct the activities of a road repair crew with minimal disruption of traffic flow
  • Operations Monitoring3.33.5Level 4 looks like: Monitor machine functions on an automated production line
  • Persuasion3.33.5Level 4 looks like: Convince a supervisor to purchase new office equipment
  • Learning Strategiesbasic3.13.4Level 4 looks like: Identify an alternative approach to help trainees who are having difficulties
  • Mathematicsbasic3.13.3Level 4 looks like: Calculate the square footage of a new home under construction
  • Service Orientation3.03.3Level 4 looks like: Make flight reservations for customers using an online booking site
  • Negotiation3.03.1Level 4 looks like: Contract with a wholesaler to sell items at a given cost
  • Operation and Control2.93.0Level 2 looks like: Navigate the settings on an office printer to print on both sides of the paper
  • Management of Financial Resources2.83.0Level 2 looks like: Use available funds to buy office supplies and record the amount of the purchase
  • Operations Analysis2.83.0Level 2 looks like: Select a printer for an office
  • Management of Material Resources2.82.8Level 2 looks like: Reserve a room for a management meeting
  • Troubleshooting2.82.8Level 2 looks like: Identify the source of a leak by looking under a machine
  • Sciencebasic2.32.3Level 2 looks like: Conduct standard tests to determine soil quality
  • Technology Design2.11.6Level 2 looks like: Adjust exercise equipment for use by a customer
  • Equipment Selection2.01.4Level 2 looks like: Select a tool to adjust a loose part on a bicycle
  • Equipment Maintenance1.91.5Level 2 looks like: Add oil to an engine as indicated by a warning light
  • Programming1.91.3Level 2 looks like: Write a program to sort objects in a database
  • Repairing1.81.1Level 2 looks like: Tighten a screw to get a door to close properly
  • Installation1.0—

Tasks

26 core · 1 supplemental

What people in this occupation do, as O*NET records it, core tasks first by importance (1–5).

  1. Stop production if serious product defects are present.4.6
  2. Review and update standard operating procedures or quality assurance manuals.4.4
  3. Monitor performance of quality control systems to ensure effectiveness and efficiency.4.3
  4. Verify that raw materials, purchased parts or components, in-process samples, and finished products meet established testing and inspection standards.4.2
  5. Review quality documentation necessary for regulatory submissions and inspections.4.2
  6. Analyze quality control test results and provide feedback and interpretation to production management or staff.4.2
  7. Oversee workers including supervisors, inspectors, or laboratory workers engaged in testing activities.4.2
  8. Direct product testing activities throughout production cycles.4.2
  9. Participate in the development of product specifications.4.1
  10. Instruct staff in quality control and analytical procedures.4.1
  11. Direct the tracking of defects, test results, or other regularly reported quality control data.4.1
  12. Collect and analyze production samples to evaluate quality.4.0
Show the other 15
  1. Identify quality problems or areas for improvement and recommend solutions.4.0
  2. Produce reports regarding nonconformance of products or processes, daily production quality, root cause analyses, or quality trends.3.9
  3. Monitor development of new products to help identify possible problems for mass production.3.9
  4. Communicate quality control information to all relevant organizational departments, outside vendors, or contractors.3.9
  5. Identify critical points in the manufacturing process and specify sampling procedures to be used at these points.3.8
  6. Document testing procedures, methodologies, or criteria.3.8
  7. Create and implement inspection and testing criteria or procedures.3.8
  8. Review statistical studies, technological advances, or regulatory standards and trends to stay abreast of issues in the field of quality control.3.6
  9. Generate and maintain quality control operating budgets.3.6
  10. Coordinate the selection and implementation of quality control equipment, such as inspection gauges.3.6
  11. Instruct vendors or contractors on quality guidelines, testing procedures, or ways to eliminate deficiencies.3.5
  12. Evaluate new testing and sampling methodologies or technologies to determine usefulness.3.3
  13. Confer with marketing and sales departments to define client requirements and expectations.3.3
  14. Review and approve quality plans submitted by contractors.3.2
  15. Audit and inspect subcontractor facilities including external laboratories.3.4

Knowledge

Bodies of knowledge the work draws on.

  • Education and Training4.15.0Level 4 looks like: Lead a quality improvement seminar
  • English Language4.14.5Level 4 looks like: Edit an article for a news website
  • Production and Processing4.14.6Level 4 looks like: Supervise an appliance assembly line
  • Chemistry3.94.8Level 4 looks like: Use the proper concentration of chlorine to purify a water source
  • Customer and Personal Service3.84.6Level 4 looks like: Be responsible for 10 children at daycare
  • Administration and Management3.74.2Level 4 looks like: Monitor progress of a project to ensure timely completion
  • Mathematics3.64.2Level 4 looks like: Analyze data to determine areas with the highest sales
  • Engineering and Technology3.54.1Level 4 looks like: Design a custom office chair
Show all 33
  • Public Safety and Security3.53.6Level 4 looks like: Inspect a building site for safety violations
  • Computers and Electronics3.34.0Level 4 looks like: Use a computer to format a document
  • Personnel and Human Resources3.23.8Level 4 looks like: Interview applicants for an administrative position
  • Administrative3.03.7Level 4 looks like: Type 30 words per minute
  • Biology2.92.7
  • Law and Government2.92.9
  • Physics2.83.0Level 4 looks like: Calculate the speed of a falling object
  • Design2.52.9
  • Mechanical2.32.8
  • Psychology2.32.4Level 1 looks like: Monitor several children on a playground
  • Communications and Media2.22.2Level 1 looks like: Write a thank you note
  • Food Production2.21.6Level 1 looks like: Grow herbs in the kitchen
  • Transportation2.12.4Level 1 looks like: Ride a train to work
  • Economics and Accounting2.01.6Level 1 looks like: Answer billing questions from credit card customers
  • Therapy and Counseling2.02.3Level 1 looks like: Put ice on a sprained ankle
  • Medicine and Dentistry1.91.4Level 1 looks like: Use a band-aid
  • Building and Construction1.81.4Level 1 looks like: Choose the proper type of wood for adding a deck onto a house
  • Sociology and Anthropology1.81.5Level 1 looks like: Identify two cultures in a story as being different
  • Geography1.61.5Level 1 looks like: Know the capital of the United States
  • Sales and Marketing1.61.6Level 1 looks like: Sell cakes at a bake sale
  • Telecommunications1.61.0Level 1 looks like: Send an email
  • Philosophy and Theology1.51.0Level 1 looks like: Watch a TV show on family values
  • Foreign Language1.41.1Level 1 looks like: Say "please" and "thank you" in a foreign language
  • History and Archeology1.1—
  • Fine Arts1.0—

Abilities

Enduring capacities the work calls for.

  • Problem Sensitivity4.14.6Level 4 looks like: Notice from a subtle difference in a client's mood that something is bothering them
  • Deductive Reasoning4.04.3Level 5 looks like: Decide what factors to consider in selecting stocks
  • Inductive Reasoning4.04.4Level 4 looks like: Determine the prime suspect based on crime scene evidence
  • Near Vision4.03.9
  • Oral Comprehension4.04.3Level 4 looks like: Understand a coach's oral instructions for a sport
  • Oral Expression4.04.1Level 4 looks like: Give instructions to a lost motorist
  • Written Comprehension4.04.1Level 4 looks like: Understand an apartment lease
  • Written Expression4.04.1Level 4 looks like: Write a job recommendation for a subordinate
Show all 52
  • Speech Clarity3.83.6Level 4 looks like: Make stadium-wide announcements during a sporting event
  • Flexibility of Closure3.54.0Level 4 looks like: Look for a golf ball in tall grass
  • Information Ordering3.53.8Level 2 looks like: Follow the correct steps to make change
  • Far Vision3.33.1Level 4 looks like: Read the slides on a presentation from across a room
  • Fluency of Ideas3.33.8Level 4 looks like: Think of as many ideas as possible for the name of a new company
  • Perceptual Speed3.33.5Level 4 looks like: Read five pressure indicators in 10 seconds to make sure each is within safe limits
  • Speech Recognition3.33.8Level 4 looks like: Identify a former customer's voice over the phone
  • Category Flexibility3.13.4Level 3 looks like: Classify flowers according to size, color, and smell
  • Mathematical Reasoning3.13.3Level 4 looks like: Decide how to calculate profits to determine the amounts of yearly bonuses
  • Number Facility3.13.1Level 3 looks like: Calculate a discounted price
  • Speed of Closure3.13.3Level 3 looks like: Recognize a song after hearing only the first few notes
  • Originality3.03.1Level 4 looks like: Redesign job tasks to be interesting for employees
  • Visual Color Discrimination3.03.0Level 4 looks like: Trace electrical circuits marked by various colored wires
  • Memorization2.93.0Level 4 looks like: Recite the first names of the five people you just met
  • Selective Attention2.93.3Level 4 looks like: Watch security monitors for intruders throughout the night shift
  • Time Sharing2.82.9Level 3 looks like: Watch street signs while driving at 30 miles an hour
  • Visualization2.83.0Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
  • Arm-Hand Steadiness2.42.4Level 2 looks like: Light a candle
  • Hearing Sensitivity2.42.3Level 2 looks like: Notice a doorbell ringing
  • Auditory Attention2.32.4Level 2 looks like: Listen to a lecture while people nearby are talking
  • Control Precision2.32.4Level 2 looks like: Adjust a room light with a dimmer switch
  • Finger Dexterity2.32.3Level 2 looks like: Put coins in a parking meter
  • Manual Dexterity2.32.3Level 1 looks like: Screw a light bulb into a light socket
  • Depth Perception2.12.3Level 2 looks like: Merge a car into traffic on a city street
  • Multilimb Coordination1.91.5Level 2 looks like: Row a boat
  • Trunk Strength1.91.5Level 2 looks like: Sit up in an office chair
  • Wrist-Finger Speed1.91.3Level 2 looks like: Use a screwdriver to twist in a screw
  • Rate Control1.60.6Level 1 looks like: Ride a bicycle alongside a jogger
  • Reaction Time1.60.9
  • Response Orientation1.50.5
  • Stamina1.50.5Level 1 looks like: Walk 1/4 mile
  • Extent Flexibility1.40.5
  • Static Strength1.40.4Level 1 looks like: Push an empty shopping cart
  • Dynamic Strength1.3—
  • Gross Body Coordination1.3—
  • Spatial Orientation1.3—
  • Gross Body Equilibrium1.1—
  • Sound Localization1.1—
  • Dynamic Flexibility1.0—
  • Explosive Strength1.0—
  • Glare Sensitivity1.0—
  • Night Vision1.0—
  • Peripheral Vision1.0—
  • Speed of Limb Movement1.0—

Work activities

Kinds of activity the work is made of.

  • Communicating with Supervisors, Peers, or Subordinates4.85.5Level 4 looks like: Report the results of a sales meeting to a supervisor
  • Documenting/Recording Information4.84.8Level 4 looks like: Document the results of a crime scene investigation
  • Analyzing Data or Information4.65.0Level 4 looks like: Determine the interest cost to finance a new building
  • Identifying Objects, Actions, and Events4.64.9Level 4 looks like: Judge the suitability of food products for an event
  • Working with Computers4.63.4Level 4 looks like: Write software for keeping track of parts in inventory
  • Evaluating Information to Determine Compliance with Standards4.55.1Level 4 looks like: Evaluate a complicated insurance claim for compliance with policy terms
  • Getting Information4.45.2Level 4 looks like: Review a budget
  • Making Decisions and Solving Problems4.34.9Level 4 looks like: Select the location for a major retail store
Show all 41
  • Organizing, Planning, and Prioritizing Work4.35.5Level 4 looks like: Plan and adjust a personal to-do list according to changing demands
  • Establishing and Maintaining Interpersonal Relationships4.24.9Level 4 looks like: Maintain good working relationships with almost all coworkers and clients
  • Interpreting the Meaning of Information for Others4.24.5Level 4 looks like: Interpret how foreign tax laws apply to U.S. exports
  • Judging the Qualities of Objects, Services, or People4.24.7Level 4 looks like: Determine the value of property lost in a fire
  • Monitoring Processes, Materials, or Surroundings4.25.2Level 4 looks like: Test electrical circuits
  • Processing Information4.25.2Level 4 looks like: Calculate the adjustments for insurance claims
  • Updating and Using Relevant Knowledge4.24.9Level 4 looks like: Keep current on changes in maintenance procedures for repairing sports cars
  • Inspecting Equipment, Structures, or Materials4.14.5Level 4 looks like: Inspect equipment in a chemical processing plant
  • Estimating the Quantifiable Characteristics of Products, Events, or Information4.04.2Level 4 looks like: Estimate the time required to evacuate a city in the event of a major disaster
  • Developing and Building Teams3.94.0Level 4 looks like: Lead an assembly team in an automobile plant
  • Training and Teaching Others3.94.6Level 4 looks like: Teach a social sciences course to high school students
  • Guiding, Directing, and Motivating Subordinates3.84.5Level 4 looks like: Manage a small team of employees in a dynamic workplace
  • Providing Consultation and Advice to Others3.85.1Level 4 looks like: Recommend a new software package to increase operational efficiency
  • Coaching and Developing Others3.74.7Level 4 looks like: Provide on-the-job training for administrative workers
  • Communicating with People Outside the Organization3.74.3Level 4 looks like: Present information to potential clients about available services
  • Coordinating the Work and Activities of Others3.74.3Level 4 looks like: Organize the cleanup crew after a major sporting event
  • Resolving Conflicts and Negotiating with Others3.74.5Level 4 looks like: Get two subordinates to agree about vacation schedules
  • Developing Objectives and Strategies3.63.9Level 4 looks like: Develop the plan to complete the merger of two organizations over a 3-year period
  • Thinking Creatively3.64.4Level 4 looks like: Adapt popular music for a high school marching band
  • Scheduling Work and Activities3.54.7Level 4 looks like: Prepare the work schedule for salesclerks in a large retail store
  • Staffing Organizational Units3.44.2Level 4 looks like: Interview candidates for a sales position and make hiring recommendations
  • Monitoring and Controlling Resources3.23.8Level 4 looks like: Work as a chef responsible for ordering food for the menu
  • Performing Administrative Activities3.23.5Level 4 looks like: Complete tax forms for a small business
  • Controlling Machines and Processes3.03.3Level 4 looks like: Operate a drilling rig
  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment2.52.4Level 1 looks like: Specify the lighting for a work area
  • Performing General Physical Activities2.52.7
  • Selling or Influencing Others2.52.8
  • Handling and Moving Objects2.43.5Level 4 looks like: Arrange books in a library
  • Assisting and Caring for Others2.32.5Level 1 looks like: Help a coworker complete an assignment
  • Repairing and Maintaining Electronic Equipment2.32.1Level 1 looks like: Use display settings to adjust a television picture
  • Repairing and Maintaining Mechanical Equipment2.22.4Level 1 looks like: Make simple, external adjustments to a door hinge with ordinary hand tools
  • Operating Vehicles, Mechanized Devices, or Equipment2.11.6Level 1 looks like: Drive a car
  • Performing for or Working Directly with the Public1.71.3Level 1 looks like: Check tickets at a concert

Work context

The conditions most characteristic of the work, on O*NET's 1–5 context scale.

  • E-Mail5.0
  • Contact With Others4.8
  • Face-to-Face Discussions with Individuals and Within Teams4.8
  • Work With or Contribute to a Work Group or Team4.8
  • Indoors, Environmentally Controlled4.7
  • Telephone Conversations4.6
  • Coordinate or Lead Others in Accomplishing Work Activities4.5
  • Determine Tasks, Priorities and Goals4.5
  • Frequency of Decision Making4.4
  • Impact of Decisions on Co-workers or Company Results4.4

Technology

51 tools

Software used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.

In demand (4)

  • Microsoft Excelhot
  • Microsoft Office softwarehot
  • Microsoft Outlookhot
  • Microsoft PowerPointhot

Hot (13; 4 more marked hot above)

  • Adobe Acrobat
  • Atlassian JIRA
  • Extensible markup language XML
  • Linux
  • Microsoft Access
  • Microsoft Project
  • Microsoft SQL Server
  • Microsoft Visio
  • Microsoft Word
  • Oracle Java
  • SAP software
  • Selenium
  • Structured query language SQL
Other tools (34)
  • Abbott Informatics STARLIMS:LIMS
  • ASI DATAMYTE GageMetrics
  • ASI DATAMYTE QDA
  • ASIDATAMYTE DataMetrics
  • CAMA Software Quality Collaboration By Design QCBD
  • CEBOS MQ1 software
  • Computing Solutions LabSoft LIMS
  • Core Informatics Laboratory Information Management System LIMS
  • Database software
  • Eko
  • EtQ Reliance
  • Harrington Group caWeb
  • Harrington Group HQMS
  • Hewlett Packard LoadRunner
  • Illumina Laboratory Information Management System LIMS
  • Infinity QS ProFicient
  • Lablite Laboratory Information Management Systems LIMS
  • Laboratory Automated Quality Control Systems LAQC
  • Labvantage Solutions LIMS
  • MasterControl software
  • Minitab
  • Pearson Education PHStat2
  • PQ Systems CHARTrunner Lean
  • PQ Systems GAGEpack
  • PQ Systems MEASUREspy
  • PQ Systems SQCpack
  • Promium Element DataSystem LIMS
  • Quality Systems International WinLIMS
  • Sparta Systems TrackWise
  • Statgraphics
  • Systat Software LISA.lims
  • Thermo Fisher Scientific Laboratory Information Management Systems LIMS
  • Vivaldi Software Vivaldi Quality Management
  • Web browser software

Related occupations

O*NET's own list of the occupations most related to this one, closest first.

  1. Quality Control Analysts
  2. Validation Engineers
  3. Industrial Engineers
  4. Industrial Production Managers
  5. Software Quality Assurance Analysts and Testers
  6. Manufacturing Engineers
  7. Health and Safety Engineers, Except Mining Safety Engineers and Inspectors
  8. Chemical Technicians
  9. Regulatory Affairs Managers
  10. Compliance Managers

ESCO equivalents

From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.