Occupation AtlasEligibility Interviewers, Government Programs
O*NET · 43-4061.00
Eligibility Interviewers, Government Programs
Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
78 more
Case Technician (Case Tech) · Cash Application Clerk · Client Services Rep · Client Services Rep (Client Services Representative) · Contact Agent · Contact Officer · Contact Rep · Contact Rep (Contact Representative) · Credentialing Specialist · Disability Coordinator · Disability Specialist · Eligibility and Occupancy Interviewer · Eligibility Assistant · Eligibility Clerk · Eligibility Consultant · Eligibility Examiner · Eligibility Services Rep · Eligibility Services Representative (Eligibility Services Rep) · Eligibility Specialist · Eligibility Technician · Eligibility Worker · Employment Adjudicator · Employment and Claims Aide · Employment Specialist · Enrollment Agent · Enrollment Coordinator · Enrollment Counselor · Enrollment Provider · Enrollment Rep · Enrollment Representative (Enrollment Rep) · Enrollment Services Specialist · Enrollment Specialist · Enrollment Support Specialist · Family Independence Case Manager · Grants Administrator · Grants Manager · Grants Officer · Housing Counselor · Housing Specialist · Insurance Authorization Specialist · Insurance Verification Specialist · Intake Clerk · Intake Specialist · Interviewer · Job Services Consultant · Medicaid Eligibility Advisor · Patient Resources and Reimbursement Agent · Patient Services Assistant · Placement Secretary · Prior Authorization Specialist · Program Eligibility Specialist · Program Specialist · Provider Enrollment Specialist · Public Housing Interviewer · Referral Specialist · Rehab Clerk · Rehab Inspector · Rehabilitation Clerk (Rehab Clerk) · Rehabilitation Inspector (Rehab Inspector) · Social Case Worker · Social Security Benefits Interviewer · Social Welfare Examiner (SWEX) · SWEX · Tenant Selector · Transition Specialist · Unemployment Benefits Claims Taker · Unemployment Examiner · Unemployment Inspector · Veterans Employment Rep · Veterans Employment Rep (Veterans Employment Representative) · Welfare Eligibility Interviewer · Welfare Eligibility Worker · Welfare Interviewer · Workforce Advisor · Workforce Development Specialist · Workforce Professional · Workforce Services Representative (WSR) · WSR
Compare with another occupationCompare with Paralegals and Legal Assistants
Job Zone
- 1
- 2
- 3
- 4
- 5
Zone 3: Medium Preparation Needed
Medium preparation. Vocational training, related on-the-job experience, or an associate degree, with one to two years of training that combines experience and informal instruction.
Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.
Occupational interest profile
CSEConventional · Social · Enterprising — the three strongest interests, in order
- C Conventional6.32
- S Social4.46
- E Enterprising3.92
- I Investigative2.45
- R Realistic1.00
- A Artistic1.00
RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.
Education and experience
The education level respondents say the job requires, and the most common answer for experience and training.
- Related work experience
- Over 1 year, up to and including 2 years (36%)
- On-site or in-plant training
- Over 6 months, up to and including 1 year (31%)
- On-the-job training
- Over 3 months, up to and including 6 months (32%)
Typically associated skills
All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.
- SpeakingbasicImportance 4.3Level 4.3Level 4 looks like: Interview applicants to obtain personal and work history
- Active ListeningbasicImportance 4.0Level 4.1Level 4 looks like: Answer inquiries regarding credit references
- Reading ComprehensionbasicImportance 3.9Level 4.0Level 4 looks like: Understand an email from management describing new personnel policies
- Social PerceptivenessImportance 3.8Level 3.9Level 4 looks like: Be aware of how a coworker's promotion will affect a work group
- WritingbasicImportance 3.8Level 3.9Level 4 looks like: Write an email to staff outlining new directives
- Service OrientationImportance 3.6Level 3.6Level 4 looks like: Make flight reservations for customers using an online booking site
- Critical ThinkingbasicImportance 3.5Level 3.6Level 4 looks like: Evaluate customer complaints and determine appropriate responses
- Judgment and Decision MakingImportance 3.3Level 3.3Level 4 looks like: Evaluate a loan application for degree of risk
- Active LearningbasicImportance 3.1Level 3.3Level 4 looks like: Determine the impact of new menu changes on a restaurant's purchasing requirements
- MonitoringbasicImportance 3.1Level 3.1Level 4 looks like: Monitor a meeting and revise the agenda to ensure important topics are discussed
- Complex Problem SolvingImportance 3.1Level 3.0Level 2 looks like: Lay out tools to complete a job
- CoordinationImportance 3.1Level 3.0Level 2 looks like: Schedule appointments for a medical clinic
Show the other 23
- Time ManagementImportance 3.0Level 3.0Level 2 looks like: Keep a monthly calendar of appointments
- NegotiationImportance 3.0Level 2.9Level 2 looks like: Present justification to a manager for altering a work schedule
- PersuasionImportance 2.9Level 2.9Level 2 looks like: Solicit donations for a charity
- Learning StrategiesbasicImportance 2.5Level 2.3Level 2 looks like: Learn a different method of completing a task from a coworker
- MathematicsbasicImportance 2.3Level 2.3Level 2 looks like: Count the amount of change to be given to a customer
- Systems EvaluationImportance 2.3Level 2.3Level 2 looks like: Determine why estimates for the time to complete a task are overly optimistic
- Management of Personnel ResourcesImportance 2.3Level 1.9Level 2 looks like: Encourage a coworker who is having difficulty finishing a project
- InstructingImportance 2.1Level 2.4Level 2 looks like: Instruct a new employee in the use of a timekeeping system
- Systems AnalysisImportance 2.1Level 2.4Level 2 looks like: Determine how loss of a team member will affect the completion of a job
- Operations MonitoringImportance 1.5Level 0.5
- ProgrammingImportance 1.3Level —
- SciencebasicImportance 1.3Level —
- Technology DesignImportance 1.3Level —
- Management of Financial ResourcesImportance 1.1Level —
- Equipment MaintenanceImportance 1.0Level —
- Equipment SelectionImportance 1.0Level —
- InstallationImportance 1.0Level —
- Management of Material ResourcesImportance 1.0Level —
- Operation and ControlImportance 1.0Level —
- Operations AnalysisImportance 1.0Level —
- Quality Control AnalysisImportance 1.0Level —
- RepairingImportance 1.0Level —
- TroubleshootingImportance 1.0Level —
Tasks
9 core · 8 supplementalWhat people in this occupation do, as O*NET records it, core tasks first by importance (1–5).
- Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.Importance 4.7
- Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.Importance 4.6
- Keep records of assigned cases, and prepare required reports.Importance 4.6
- Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.Importance 4.5
- Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.Importance 4.5
- Interview and investigate applicants for public assistance to gather information pertinent to their applications.Importance 4.5
- Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.Importance 4.4
- Check with employers or other references to verify answers and obtain further information.Importance 4.4
- Answer applicants' questions about benefits and claim procedures.Importance 4.3
Show the other 8
- Provide social workers with pertinent information gathered during applicant interviews.Importance 4.1
- Schedule benefits claimants for adjudication interviews to address questions of eligibility.Importance 4.0
- Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.Importance 4.0
- Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.Importance 3.9
- Provide applicants with assistance in completing application forms, such as those for job referrals or unemployment compensation claims.Importance 3.9
- Investigate claimants for the possibility of fraud or abuse.Importance 3.9
- Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.Importance 3.7
- Monitor the payments of benefits throughout the duration of a claim.Importance 3.6
Knowledge
Bodies of knowledge the work draws on.
- Customer and Personal ServiceImportance 4.9Level 6.3Level 7 looks like: Respond to a citizen's request for assistance after a major disaster
- English LanguageImportance 4.4Level 4.1Level 4 looks like: Edit an article for a news website
- Administration and ManagementImportance 3.8Level 3.8Level 4 looks like: Monitor progress of a project to ensure timely completion
- AdministrativeImportance 3.8Level 4.7Level 4 looks like: Type 30 words per minute
- Personnel and Human ResourcesImportance 3.5Level 3.5Level 4 looks like: Interview applicants for an administrative position
- Computers and ElectronicsImportance 3.4Level 3.6Level 4 looks like: Use a computer to format a document
- Education and TrainingImportance 3.4Level 3.8Level 4 looks like: Lead a quality improvement seminar
- MathematicsImportance 3.3Level 3.2Level 4 looks like: Analyze data to determine areas with the highest sales
Show all 33
- Law and GovernmentImportance 3.1Level 2.7
- Public Safety and SecurityImportance 3.0Level 2.4Level 1 looks like: Use a seatbelt
- Communications and MediaImportance 2.8Level 2.6
- Economics and AccountingImportance 2.5Level 2.0Level 1 looks like: Answer billing questions from credit card customers
- PsychologyImportance 2.5Level 2.6
- Sociology and AnthropologyImportance 2.5Level 2.4Level 1 looks like: Identify two cultures in a story as being different
- Production and ProcessingImportance 2.4Level 2.0Level 1 looks like: Put a computer back into its packing materials
- Foreign LanguageImportance 2.2Level 1.5Level 1 looks like: Say "please" and "thank you" in a foreign language
- TelecommunicationsImportance 2.2Level 1.0Level 1 looks like: Send an email
- Therapy and CounselingImportance 2.1Level 2.3Level 1 looks like: Put ice on a sprained ankle
- TransportationImportance 2.1Level 1.2Level 1 looks like: Ride a train to work
- Sales and MarketingImportance 1.7Level 1.5Level 1 looks like: Sell cakes at a bake sale
- Engineering and TechnologyImportance 1.6Level 0.7Level 1 looks like: Install a door lock
- Philosophy and TheologyImportance 1.6Level —
- GeographyImportance 1.4Level 0.6Level 1 looks like: Know the capital of the United States
- Food ProductionImportance 1.3Level —
- Building and ConstructionImportance 1.2Level —
- DesignImportance 1.2Level —
- History and ArcheologyImportance 1.2Level —
- Medicine and DentistryImportance 1.2Level —
- ChemistryImportance 1.1Level —
- Fine ArtsImportance 1.1Level —
- MechanicalImportance 1.1Level —
- PhysicsImportance 1.1Level —
- BiologyImportance 1.0Level —
Abilities
Enduring capacities the work calls for.
- Oral ExpressionImportance 4.3Level 4.1Level 4 looks like: Give instructions to a lost motorist
- Oral ComprehensionImportance 4.0Level 4.0Level 4 looks like: Understand a coach's oral instructions for a sport
- Speech ClarityImportance 3.9Level 4.0Level 4 looks like: Make stadium-wide announcements during a sporting event
- Written ComprehensionImportance 3.9Level 3.9Level 4 looks like: Understand an apartment lease
- Written ExpressionImportance 3.9Level 3.9Level 4 looks like: Write a job recommendation for a subordinate
- Speech RecognitionImportance 3.8Level 3.9Level 4 looks like: Identify a former customer's voice over the phone
- Deductive ReasoningImportance 3.6Level 3.8
- Inductive ReasoningImportance 3.6Level 3.6Level 4 looks like: Determine the prime suspect based on crime scene evidence
Show all 52
- Information OrderingImportance 3.4Level 3.3Level 2 looks like: Follow the correct steps to make change
- Problem SensitivityImportance 3.4Level 3.4Level 4 looks like: Notice from a subtle difference in a client's mood that something is bothering them
- Near VisionImportance 3.3Level 3.6
- Category FlexibilityImportance 3.1Level 3.1Level 3 looks like: Classify flowers according to size, color, and smell
- Selective AttentionImportance 2.9Level 2.9Level 2 looks like: Answer a business call with coworkers talking nearby
- Fluency of IdeasImportance 2.8Level 2.8Level 2 looks like: Name four different uses for a screwdriver
- Flexibility of ClosureImportance 2.6Level 2.8Level 2 looks like: Detect that your phone is ringing while at a concert
- Mathematical ReasoningImportance 2.6Level 2.6
- OriginalityImportance 2.5Level 2.6Level 2 looks like: Use a credit card to open a locked door
- Far VisionImportance 2.3Level 2.1Level 2 looks like: Read a roadside billboard
- Number FacilityImportance 2.3Level 2.4Level 3 looks like: Calculate a discounted price
- Perceptual SpeedImportance 2.3Level 2.3Level 2 looks like: Sort mail according to ZIP codes with no time pressure
- Time SharingImportance 2.3Level 2.1Level 2 looks like: Listen to music while entering numbers into a spreadsheet
- MemorizationImportance 2.1Level 2.0Level 1 looks like: Remember the number on your bus to be sure you get back on the right one
- Speed of ClosureImportance 2.1Level 2.0Level 3 looks like: Recognize a song after hearing only the first few notes
- VisualizationImportance 2.1Level 2.0Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
- Arm-Hand SteadinessImportance 1.9Level 1.5Level 2 looks like: Light a candle
- Auditory AttentionImportance 1.9Level 1.5Level 2 looks like: Listen to a lecture while people nearby are talking
- Control PrecisionImportance 1.9Level 1.1Level 2 looks like: Adjust a room light with a dimmer switch
- Finger DexterityImportance 1.9Level 1.3Level 2 looks like: Put coins in a parking meter
- Manual DexterityImportance 1.9Level 1.3Level 1 looks like: Screw a light bulb into a light socket
- Hearing SensitivityImportance 1.8Level 1.4Level 2 looks like: Notice a doorbell ringing
- Trunk StrengthImportance 1.8Level 1.4Level 2 looks like: Sit up in an office chair
- Visual Color DiscriminationImportance 1.8Level 1.5Level 1 looks like: Separate laundry into colors and whites
- Wrist-Finger SpeedImportance 1.6Level 0.8
- Dynamic StrengthImportance 1.1Level —
- Depth PerceptionImportance 1.0Level —
- Dynamic FlexibilityImportance 1.0Level —
- Explosive StrengthImportance 1.0Level —
- Extent FlexibilityImportance 1.0Level —
- Glare SensitivityImportance 1.0Level —
- Gross Body CoordinationImportance 1.0Level —
- Gross Body EquilibriumImportance 1.0Level —
- Multilimb CoordinationImportance 1.0Level —
- Night VisionImportance 1.0Level —
- Peripheral VisionImportance 1.0Level —
- Rate ControlImportance 1.0Level —
- Reaction TimeImportance 1.0Level —
- Response OrientationImportance 1.0Level —
- Sound LocalizationImportance 1.0Level —
- Spatial OrientationImportance 1.0Level —
- Speed of Limb MovementImportance 1.0Level —
- StaminaImportance 1.0Level —
- Static StrengthImportance 1.0Level —
Work activities
Kinds of activity the work is made of.
- Working with ComputersImportance 4.7Level 3.4Level 4 looks like: Write software for keeping track of parts in inventory
- Getting InformationImportance 4.6Level 4.3Level 4 looks like: Review a budget
- Performing for or Working Directly with the PublicImportance 4.6Level 5.3Level 4 looks like: Sell shoes in a crowded shoe store
- Processing InformationImportance 4.5Level 4.9Level 4 looks like: Calculate the adjustments for insurance claims
- Documenting/Recording InformationImportance 4.4Level 4.1Level 4 looks like: Document the results of a crime scene investigation
- Evaluating Information to Determine Compliance with StandardsImportance 4.4Level 5.0Level 4 looks like: Evaluate a complicated insurance claim for compliance with policy terms
- Communicating with Supervisors, Peers, or SubordinatesImportance 4.3Level 4.7Level 4 looks like: Report the results of a sales meeting to a supervisor
- Updating and Using Relevant KnowledgeImportance 4.2Level 5.1Level 4 looks like: Keep current on changes in maintenance procedures for repairing sports cars
Show all 41
- Communicating with People Outside the OrganizationImportance 4.0Level 3.9Level 4 looks like: Present information to potential clients about available services
- Making Decisions and Solving ProblemsImportance 4.0Level 4.5Level 4 looks like: Select the location for a major retail store
- Organizing, Planning, and Prioritizing WorkImportance 3.9Level 4.7Level 4 looks like: Plan and adjust a personal to-do list according to changing demands
- Analyzing Data or InformationImportance 3.8Level 4.2Level 4 looks like: Determine the interest cost to finance a new building
- Interpreting the Meaning of Information for OthersImportance 3.8Level 3.3Level 4 looks like: Interpret how foreign tax laws apply to U.S. exports
- Establishing and Maintaining Interpersonal RelationshipsImportance 3.6Level 4.2Level 4 looks like: Maintain good working relationships with almost all coworkers and clients
- Performing Administrative ActivitiesImportance 3.5Level 3.1Level 4 looks like: Complete tax forms for a small business
- Resolving Conflicts and Negotiating with OthersImportance 3.4Level 3.5Level 4 looks like: Get two subordinates to agree about vacation schedules
- Identifying Objects, Actions, and EventsImportance 3.1Level 3.4Level 4 looks like: Judge the suitability of food products for an event
- Scheduling Work and ActivitiesImportance 3.1Level 3.1Level 4 looks like: Prepare the work schedule for salesclerks in a large retail store
- Developing and Building TeamsImportance 2.9Level 2.7
- Monitoring Processes, Materials, or SurroundingsImportance 2.9Level 3.6Level 4 looks like: Test electrical circuits
- Thinking CreativelyImportance 2.8Level 3.1Level 4 looks like: Adapt popular music for a high school marching band
- Assisting and Caring for OthersImportance 2.7Level 2.9
- Developing Objectives and StrategiesImportance 2.7Level 2.5Level 1 looks like: Plan the holiday schedule for an airline workforce
- Judging the Qualities of Objects, Services, or PeopleImportance 2.7Level 3.0Level 4 looks like: Determine the value of property lost in a fire
- Coordinating the Work and Activities of OthersImportance 2.6Level 2.9
- Guiding, Directing, and Motivating SubordinatesImportance 2.4Level 1.9Level 1 looks like: Work occasionally as a backup supervisor
- Coaching and Developing OthersImportance 2.3Level 1.8Level 1 looks like: Show a coworker how to operate a piece of equipment
- Estimating the Quantifiable Characteristics of Products, Events, or InformationImportance 2.3Level 1.8Level 1 looks like: Estimate the size of household furniture to be shipped
- Training and Teaching OthersImportance 2.3Level 1.9Level 1 looks like: Give coworkers brief instructions on a simple procedural change
- Monitoring and Controlling ResourcesImportance 2.2Level 1.7Level 1 looks like: Work as a server responsible for keeping track of utensils
- Providing Consultation and Advice to OthersImportance 2.0Level 1.9Level 1 looks like: Work in a position that requires little advising of others
- Staffing Organizational UnitsImportance 1.8Level 1.0Level 1 looks like: Work in a position that has minimal staffing requirements
- Performing General Physical ActivitiesImportance 1.6Level 0.5Level 1 looks like: Walk between workstations in a small office
- Operating Vehicles, Mechanized Devices, or EquipmentImportance 1.5Level 0.7Level 1 looks like: Drive a car
- Inspecting Equipment, Structures, or MaterialsImportance 1.4Level —
- Repairing and Maintaining Electronic EquipmentImportance 1.3Level —
- Selling or Influencing OthersImportance 1.3Level —
- Drafting, Laying Out, and Specifying Technical Devices, Parts, and EquipmentImportance 1.2Level —
- Handling and Moving ObjectsImportance 1.2Level —
- Repairing and Maintaining Mechanical EquipmentImportance 1.2Level —
- Controlling Machines and ProcessesImportance 1.1Level —
Work context
The conditions most characteristic of the work, on O*NET's 1–5 context scale.
Technology
18 toolsSoftware used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.
In demand (4)
- Microsoft Excelhot
- Microsoft Office softwarehot
- Microsoft Outlookhot
- Microsoft Wordhot
Hot (3; 4 more marked hot above)
- Microsoft Access
- Microsoft PowerPoint
- Zoom
Other tools (11)
- Adobe Acrobat Reader
- Client assessment software
- Corel WinZip
- Email software
- GE Healthcare Centricity EMR
- Google Meet
- Medicaid management information system MMIS
- Microsoft Dynamics
- Resource and patient management system RPMS patient registration software
- Resource and patient management system RPMS scheduling software
- Web browser software
Related occupations
O*NET's own list of the occupations most related to this one, closest first.
ESCO equivalents
From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.
Closest occupations
Compare any occupation →Other O*NET occupations whose importance ratings on the 35 skills both rate are nearest to this one's, with the biggest differences named. A plain rule, not a hidden score.
Paralegals and Legal Assistants
Average difference 0.2 points · Social Perceptiveness −0.8, Speaking −0.7
O*NET · Zone 3 · Compare
Correspondence Clerks
Average difference 0.2 points · Speaking −0.8, Social Perceptiveness −0.7
O*NET · Zone 2 · Compare
Customer Service Representatives
Average difference 0.2 points · Social Perceptiveness −0.8, Writing −0.8
O*NET · Zone 2 · Compare
Human Resources Assistants, Except Payroll and Timekeeping
Average difference 0.2 points · Operations Analysis +0.8, Management of Material Resources +0.6
O*NET · Zone 3 · Compare
New Accounts Clerks
Average difference 0.2 points · Writing −0.8, Mathematics +0.6
O*NET · Zone 3 · Compare
Title Examiners, Abstractors, and Searchers
Average difference 0.2 points · Social Perceptiveness −1.0, Negotiation −0.9
O*NET · Zone 2 · Compare
Human Resources Specialists
Average difference 0.3 points · Instructing +1.0, Management of Material Resources +0.9
O*NET · Zone 4 · Compare
Interviewers, Except Eligibility and Loan
Average difference 0.3 points · Operations Analysis +0.9, Instructing +0.8
O*NET · Zone 3 · Compare
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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.