call centre quality auditor

Job Zone

1. 1
2. 2
3. 3
4. 4
5. 5

Zone 3: Medium Preparation Needed

Medium preparation. Vocational training, related on-the-job experience, or an associate degree, with one to two years of training that combines experience and informal instruction.

Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.

Occupational interest profile

CIRConventional · Investigative · Realistic — the three strongest interests, in order

• C Conventional6.00
• I Investigative4.88
• R Realistic4.11
• E Enterprising2.60
• S Social1.21
• A Artistic1.00

RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.

Job Zone and interest data are borrowed from Quality Control Analysts (19-4099.01): in the official ESCO–O*NET crosswalk, a broader O*NET occupation that includes this one, and the best-ranked match that has them. ESCO doesn't publish them directly.

Typically associated skills

Essential (18)

ESCO's essential and optional tags describe how its taxonomy relates a skill to this occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role.

• analyse call performance trends
• assess employees' capability levels
• call quality assurance management
• give constructive feedback
• guarantee customer satisfaction
• information confidentiality
• maintain high quality of calls
• measure call quality
• measure customer feedback
• present reports
• provide feedback on job performance
• provide feedback to performers
• provide objective assessments of calls
• quality standards
• report call errors
• telemarketing
• train staff on call quality assurance
• write inspection reports