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Occupation AtlasFirst-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

O*NET · 39-1014.00

First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

Directly supervise and coordinate activities of entertainment and recreation related workers.

Also called Aquatics Supervisor · Arcade Supervisor · Caddie Supervisor · Caddy Supervisor · Caddymaster · Chief Airport Guide · Club Supervisor · Community Life Director
25 more

Entertainment Supervisor · Guest Experience Captain · Guest Services Manager · Guest Services Supervisor · Hair Salon Manager · Head Baggage Porter · Head Usher · Health Club Manager · Hospitality Manager · Park Recreation Manager · Park Worker Supervisor · Players Club Supervisor · Recreation Attendant Supervisor · Recreation Coordinator · Recreation Supervisor · Rides Supervisor · Salon Coordinator · Salon Director · Salon Manager · Shift Supervisor · Shop Manager · Shop Supervisor · Summer Camp Coordinator · Summer Camp Supervisor · Visitor Experience Supervisor

Job Zone 2 — Some Preparation NeededHolland code ECS35 skills on file

Compare with another occupationCompare with Compliance Officers

Job Zone

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Zone 2: Some Preparation Needed

Some preparation. Usually a high school diploma, some previous work-related skill or experience, and a few months to a year of training with experienced workers.

Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.

Occupational interest profile

ECSEnterprising · Conventional · Social — the three strongest interests, in order

  • E Enterprising7.00
  • C Conventional4.72
  • S Social4.40
  • R Realistic2.90
  • A Artistic1.79
  • I Investigative1.03

RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.

Education and experience

The education level respondents say the job requires, and the most common answer for experience and training.

  • High School Diploma or the equivalent39%
  • Post-Secondary Certificate2%
  • Some College Courses11%
  • Associate's Degree or other 2-year degree20%
  • Bachelor's Degree29%
Related work experience
Over 2 years, up to and including 4 years (34%)
On-site or in-plant training
None (32%)
On-the-job training
Over 1 month, up to and including 3 months (28%)

Typically associated skills

All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.

  • Speakingbasic3.53.8Level 4 looks like: Interview applicants to obtain personal and work history
  • Social Perceptiveness3.53.5Level 4 looks like: Be aware of how a coworker's promotion will affect a work group
  • Time Management3.53.4Level 4 looks like: Allocate the time of subordinates to projects for the coming week
  • Instructing3.53.3Level 4 looks like: Instruct a coworker in how to operate a software program
  • Management of Personnel Resources3.52.9Level 2 looks like: Encourage a coworker who is having difficulty finishing a project
  • Coordination3.43.8Level 4 looks like: Work with others to put a new roof on a house
  • Reading Comprehensionbasic3.43.8Level 4 looks like: Understand an email from management describing new personnel policies
  • Active Listeningbasic3.43.5Level 4 looks like: Answer inquiries regarding credit references
  • Critical Thinkingbasic3.43.5Level 4 looks like: Evaluate customer complaints and determine appropriate responses
  • Service Orientation3.43.5Level 4 looks like: Make flight reservations for customers using an online booking site
  • Monitoringbasic3.43.1Level 4 looks like: Monitor a meeting and revise the agenda to ensure important topics are discussed
  • Negotiation3.33.4Level 4 looks like: Contract with a wholesaler to sell items at a given cost
Show the other 23

Tasks

19 core

What people in this occupation do, as O*NET records it, core tasks first by importance (1–5).

  1. Assign work schedules, following work requirements, to ensure quality and timely delivery of service.4.3
  2. Furnish customers with information on events or activities.4.3
  3. Train workers in proper operational procedures and functions and explain company policies.4.3
  4. Collaborate with staff members to plan or develop programs of events or schedules of activities.4.2
  5. Plan, direct, or supervise recreational and entertainment activities led by staff, such as sports, aquatics, games, or performing arts.4.1
  6. Resolve customer complaints regarding worker performance or services rendered.4.1
  7. Direct or coordinate the activities of entertainment and recreation related workers.4.0
  8. Recruit and hire staff members.4.0
  9. Inform workers about interests or special needs of specific groups.3.9
  10. Provide staff with assistance in performing difficult or complicated duties.3.9
  11. Requisition supplies and equipment necessary for workers to facilitate recreational or entertainment activities, such as safety harnesses, flash lights, or first aid kits.3.9
  12. Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.3.8
Show the other 7
  1. Meet with managers or other supervisors to stay informed of changes affecting workers or operations.3.8
  2. Apply customer feedback to service improvement efforts.3.7
  3. Serve as a point of contact between managerial staff and leaders of recreational or entertainment activities.3.7
  4. Take disciplinary action to address performance problems.3.7
  5. Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.3.6
  6. Analyze and record personnel or operational data and write related activity reports.3.3
  7. Participate in continuing education to stay abreast of industry trends and developments.3.2

Knowledge

Bodies of knowledge the work draws on.

  • Customer and Personal Service4.75.2Level 4 looks like: Be responsible for 10 children at daycare
  • Administration and Management4.34.8Level 4 looks like: Monitor progress of a project to ensure timely completion
  • English Language4.03.7Level 4 looks like: Edit an article for a news website
  • Personnel and Human Resources3.84.4Level 4 looks like: Interview applicants for an administrative position
  • Administrative3.54.3Level 4 looks like: Type 30 words per minute
  • Education and Training3.44.2Level 4 looks like: Lead a quality improvement seminar
  • Public Safety and Security3.33.5Level 4 looks like: Inspect a building site for safety violations
  • Mathematics3.13.9Level 4 looks like: Analyze data to determine areas with the highest sales
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  • Economics and Accounting3.03.0Level 4 looks like: Develop financial investment programs for individual clients
  • Psychology2.92.7
  • Sales and Marketing2.93.1Level 4 looks like: Introduce clients to a new line of products
  • Law and Government2.62.5Level 1 looks like: Describe the length of a U.S. presidential term
  • Communications and Media2.52.6
  • Computers and Electronics2.52.8
  • Production and Processing2.52.6
  • Philosophy and Theology2.32.6
  • Foreign Language2.21.7Level 1 looks like: Say "please" and "thank you" in a foreign language
  • Mechanical2.22.2Level 1 looks like: Replace the filters in a furnace
  • Medicine and Dentistry2.21.6Level 1 looks like: Use a band-aid
  • Sociology and Anthropology2.21.9Level 1 looks like: Identify two cultures in a story as being different
  • Telecommunications2.21.5Level 1 looks like: Send an email
  • Fine Arts2.11.4Level 1 looks like: Attend a popular music concert
  • Food Production2.11.7Level 1 looks like: Grow herbs in the kitchen
  • Transportation2.11.9Level 1 looks like: Ride a train to work
  • Engineering and Technology2.01.6Level 1 looks like: Install a door lock
  • Therapy and Counseling2.01.6Level 1 looks like: Put ice on a sprained ankle
  • Building and Construction1.91.7Level 1 looks like: Choose the proper type of wood for adding a deck onto a house
  • Chemistry1.81.9Level 1 looks like: Use a common household bug spray
  • Design1.81.5Level 1 looks like: Draw a straight line 4 3/16 inches long
  • History and Archeology1.81.2Level 1 looks like: Take a class in US history
  • Biology1.71.1Level 1 looks like: Feed domestic animals
  • Physics1.71.1Level 1 looks like: Use a crowbar to pry open a box
  • Geography1.61.2Level 1 looks like: Know the capital of the United States

Abilities

Enduring capacities the work calls for.

  • Oral Comprehension3.83.4Level 4 looks like: Understand a coach's oral instructions for a sport
  • Speech Clarity3.63.4Level 4 looks like: Make stadium-wide announcements during a sporting event
  • Speech Recognition3.53.4Level 4 looks like: Identify a former customer's voice over the phone
  • Deductive Reasoning3.43.4Level 2 looks like: Know that a stalled car can coast downhill
  • Near Vision3.43.3Level 2 looks like: Read indicators on the dashboard of a car
  • Oral Expression3.43.6Level 4 looks like: Give instructions to a lost motorist
  • Written Comprehension3.43.1Level 4 looks like: Understand an apartment lease
  • Information Ordering3.33.1Level 2 looks like: Follow the correct steps to make change
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  • Problem Sensitivity3.33.4Level 4 looks like: Notice from a subtle difference in a client's mood that something is bothering them
  • Written Expression3.33.1Level 4 looks like: Write a job recommendation for a subordinate
  • Fluency of Ideas3.12.9Level 2 looks like: Name four different uses for a screwdriver
  • Inductive Reasoning3.03.1Level 4 looks like: Determine the prime suspect based on crime scene evidence
  • Originality3.03.0Level 2 looks like: Use a credit card to open a locked door
  • Category Flexibility2.92.6Level 3 looks like: Classify flowers according to size, color, and smell
  • Far Vision2.82.9Level 2 looks like: Read a roadside billboard
  • Selective Attention2.82.6Level 2 looks like: Answer a business call with coworkers talking nearby
  • Auditory Attention2.62.1Level 2 looks like: Listen to a lecture while people nearby are talking
  • Flexibility of Closure2.62.5Level 2 looks like: Detect that your phone is ringing while at a concert
  • Time Sharing2.52.5Level 2 looks like: Listen to music while entering numbers into a spreadsheet
  • Trunk Strength2.52.3Level 2 looks like: Sit up in an office chair
  • Memorization2.42.3Level 1 looks like: Remember the number on your bus to be sure you get back on the right one
  • Perceptual Speed2.42.5Level 2 looks like: Sort mail according to ZIP codes with no time pressure
  • Visual Color Discrimination2.42.1Level 1 looks like: Separate laundry into colors and whites
  • Hearing Sensitivity2.31.8Level 2 looks like: Notice a doorbell ringing
  • Number Facility2.32.3Level 3 looks like: Calculate a discounted price
  • Speed of Closure2.32.1Level 3 looks like: Recognize a song after hearing only the first few notes
  • Stamina2.31.8Level 1 looks like: Walk 1/4 mile
  • Visualization2.32.0Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
  • Finger Dexterity2.11.9Level 2 looks like: Put coins in a parking meter
  • Manual Dexterity2.11.6Level 1 looks like: Screw a light bulb into a light socket
  • Mathematical Reasoning2.12.0Level 1 looks like: Determine how much 20 oranges will cost when they are priced at 5 for 4 dollars
  • Arm-Hand Steadiness2.01.6Level 2 looks like: Light a candle
  • Extent Flexibility2.01.4Level 2 looks like: Reach to adjust the radio in a car
  • Gross Body Coordination2.01.5Level 2 looks like: Get in and out of a truck
  • Static Strength2.01.6Level 1 looks like: Push an empty shopping cart
  • Control Precision1.91.4Level 2 looks like: Adjust a room light with a dimmer switch
  • Dynamic Strength1.91.4Level 2 looks like: Use pruning shears to trim a bush
  • Explosive Strength1.91.1Level 2 looks like: Hit a nail with a hammer
  • Gross Body Equilibrium1.91.3Level 2 looks like: Stand on a ladder
  • Multilimb Coordination1.91.4Level 2 looks like: Row a boat
  • Wrist-Finger Speed1.91.0Level 2 looks like: Use a screwdriver to twist in a screw
  • Depth Perception1.81.0Level 2 looks like: Merge a car into traffic on a city street
  • Spatial Orientation1.40.8
  • Dynamic Flexibility1.3—
  • Rate Control1.3—
  • Reaction Time1.3—
  • Response Orientation1.3—
  • Sound Localization1.3—
  • Speed of Limb Movement1.3—
  • Glare Sensitivity1.0—
  • Night Vision1.0—
  • Peripheral Vision1.0—

Work activities

Kinds of activity the work is made of.

  • Communicating with Supervisors, Peers, or Subordinates4.44.8Level 4 looks like: Report the results of a sales meeting to a supervisor
  • Establishing and Maintaining Interpersonal Relationships4.14.7Level 4 looks like: Maintain good working relationships with almost all coworkers and clients
  • Getting Information4.04.0Level 4 looks like: Review a budget
  • Performing for or Working Directly with the Public4.04.0Level 4 looks like: Sell shoes in a crowded shoe store
  • Coaching and Developing Others3.94.7Level 4 looks like: Provide on-the-job training for administrative workers
  • Making Decisions and Solving Problems3.93.5Level 4 looks like: Select the location for a major retail store
  • Resolving Conflicts and Negotiating with Others3.94.3Level 4 looks like: Get two subordinates to agree about vacation schedules
  • Organizing, Planning, and Prioritizing Work3.85.0Level 4 looks like: Plan and adjust a personal to-do list according to changing demands
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  • Training and Teaching Others3.84.1Level 4 looks like: Teach a social sciences course to high school students
  • Working with Computers3.83.2Level 4 looks like: Write software for keeping track of parts in inventory
  • Coordinating the Work and Activities of Others3.74.5Level 4 looks like: Organize the cleanup crew after a major sporting event
  • Guiding, Directing, and Motivating Subordinates3.74.3Level 4 looks like: Manage a small team of employees in a dynamic workplace
  • Performing Administrative Activities3.73.4Level 4 looks like: Complete tax forms for a small business
  • Communicating with People Outside the Organization3.63.7Level 4 looks like: Present information to potential clients about available services
  • Identifying Objects, Actions, and Events3.63.0Level 4 looks like: Judge the suitability of food products for an event
  • Documenting/Recording Information3.53.0Level 4 looks like: Document the results of a crime scene investigation
  • Interpreting the Meaning of Information for Others3.52.9
  • Monitoring Processes, Materials, or Surroundings3.53.4Level 4 looks like: Test electrical circuits
  • Thinking Creatively3.54.0Level 4 looks like: Adapt popular music for a high school marching band
  • Developing and Building Teams3.43.6Level 4 looks like: Lead an assembly team in an automobile plant
  • Scheduling Work and Activities3.43.8Level 4 looks like: Prepare the work schedule for salesclerks in a large retail store
  • Evaluating Information to Determine Compliance with Standards3.32.8
  • Providing Consultation and Advice to Others3.13.2Level 4 looks like: Recommend a new software package to increase operational efficiency
  • Staffing Organizational Units3.13.4Level 4 looks like: Interview candidates for a sales position and make hiring recommendations
  • Developing Objectives and Strategies3.03.1Level 4 looks like: Develop the plan to complete the merger of two organizations over a 3-year period
  • Inspecting Equipment, Structures, or Materials3.02.4Level 1 looks like: Check that doors to building are locked
  • Updating and Using Relevant Knowledge3.03.1Level 4 looks like: Keep current on changes in maintenance procedures for repairing sports cars
  • Handling and Moving Objects2.94.5Level 4 looks like: Arrange books in a library
  • Performing General Physical Activities2.93.2Level 4 looks like: Paint the outside of a house
  • Processing Information2.92.6
  • Assisting and Caring for Others2.83.2Level 4 looks like: Help a medical patient find in-home assistance or healthcare
  • Judging the Qualities of Objects, Services, or People2.82.3Level 1 looks like: Determine whether to remove a tree that has been damaged
  • Operating Vehicles, Mechanized Devices, or Equipment2.52.2Level 1 looks like: Drive a car
  • Analyzing Data or Information2.42.2Level 1 looks like: Skim a short article to gather the main point
  • Estimating the Quantifiable Characteristics of Products, Events, or Information2.32.0Level 1 looks like: Estimate the size of household furniture to be shipped
  • Monitoring and Controlling Resources2.32.4Level 1 looks like: Work as a server responsible for keeping track of utensils
  • Selling or Influencing Others2.32.2Level 1 looks like: Convince a coworker to assist with an assignment
  • Controlling Machines and Processes2.22.3Level 1 looks like: Operate a cash register
  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment2.22.2Level 1 looks like: Specify the lighting for a work area
  • Repairing and Maintaining Electronic Equipment1.61.2Level 1 looks like: Use display settings to adjust a television picture
  • Repairing and Maintaining Mechanical Equipment1.61.2Level 1 looks like: Make simple, external adjustments to a door hinge with ordinary hand tools

Work context

The conditions most characteristic of the work, on O*NET's 1–5 context scale.

  • Face-to-Face Discussions with Individuals and Within Teams5.0
  • Contact With Others4.9
  • Work With or Contribute to a Work Group or Team4.9
  • E-Mail4.8
  • Coordinate or Lead Others in Accomplishing Work Activities4.5
  • Deal With External Customers or the Public in General4.5
  • Telephone Conversations4.5
  • Determine Tasks, Priorities and Goals4.3
  • Freedom to Make Decisions4.3
  • Indoors, Environmentally Controlled4.3

Technology

9 tools

Software used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.

In demand (1)

  • Microsoft Office softwarehot

Hot (4; 1 more marked hot above)

  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
Other tools (4)
  • Inventory management systems
  • Timekeeping software
  • Web browser software
  • Work scheduling software

Related occupations

O*NET's own list of the occupations most related to this one, closest first.

  1. First-Line Supervisors of Personal Service Workers
  2. First-Line Supervisors of Office and Administrative Support Workers
  3. First-Line Supervisors of Mechanics, Installers, and Repairers
  4. First-Line Supervisors of Non-Retail Sales Workers
  5. First-Line Supervisors of Housekeeping and Janitorial Workers
  6. First-Line Supervisors of Passenger Attendants
  7. First-Line Supervisors of Food Preparation and Serving Workers
  8. First-Line Supervisors of Farming, Fishing, and Forestry Workers
  9. First-Line Supervisors of Production and Operating Workers
  10. First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

ESCO equivalents

From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.