Occupation AtlasReservation and Transportation Ticket Agents and Travel Clerks
O*NET · 43-4181.00
Reservation and Transportation Ticket Agents and Travel Clerks
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
51 more
Airport Sales Agent · Auto Club Travel Counselor · Auto Club Travel Counselor (Automotive Club Travel Counselor) · Auto Travel Club Counselor · Auto Travel Club Counselor (Automobile Travel Club Counselor) · Baggage Agent · Baggage Clerk · Baggage Service Agent · Boarding Agent · Booking Agent · Cabin Agent · Cabin Service Agent · Cabin Services Agent · Call Center Reservation Agent · Central Reservations Agent · Check In Agent · Corporate Travel Agent · Depot Agent · Fleet Service Clerk · Flight Agent · Flight Service Agent · General Passenger Agent · Guest Service Agent · Hotel Reservation Agent · Hotel Reservationist · Interchange Agent · Passenger Agent · Passenger Booking Clerk · Passenger Rate Clerk · Passenger Service Agent · Passenger Solicitor · Railroad Passenger Agent · Reservation Agent · Reservation Clerk · Reservation Sales Agent · Reservationist · Reservations Agent · Station Agent · Steamship Agent · Ticket Agent · Ticket Clerk · Ticket Dispatcher · Ticket Sales Agent · Ticket Sales Associate · Ticket Seller · Ticketing Clerk · Tour Sales Representative · Tourist Agent · Tourist Information Assistant · Train Reservation Clerk · Transportation Agent
Compare with another occupationCompare with Customer Service Representatives
Job Zone
- 1
- 2
- 3
- 4
- 5
Zone 2: Some Preparation Needed
Some preparation. Usually a high school diploma, some previous work-related skill or experience, and a few months to a year of training with experienced workers.
Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.
Occupational interest profile
CSEConventional · Social · Enterprising — the three strongest interests, in order
- C Conventional5.54
- S Social4.39
- E Enterprising4.08
- R Realistic2.12
- A Artistic1.32
- I Investigative1.00
RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.
Education and experience
The education level respondents say the job requires, and the most common answer for experience and training.
- Related work experience
- None (58%)
- On-site or in-plant training
- Up to and including 1 month (45%)
- On-the-job training
- Over 1 month, up to and including 3 months (32%)
Typically associated skills
All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.
- Active ListeningbasicImportance 4.0Level 4.0Level 4 looks like: Answer inquiries regarding credit references
- Service OrientationImportance 4.0Level 3.8Level 4 looks like: Make flight reservations for customers using an online booking site
- SpeakingbasicImportance 4.0Level 3.3Level 4 looks like: Interview applicants to obtain personal and work history
- Social PerceptivenessImportance 3.6Level 3.1Level 4 looks like: Be aware of how a coworker's promotion will affect a work group
- Reading ComprehensionbasicImportance 3.5Level 3.1Level 4 looks like: Understand an email from management describing new personnel policies
- Critical ThinkingbasicImportance 3.4Level 3.6Level 4 looks like: Evaluate customer complaints and determine appropriate responses
- PersuasionImportance 3.3Level 3.0Level 2 looks like: Solicit donations for a charity
- CoordinationImportance 3.1Level 3.0Level 2 looks like: Schedule appointments for a medical clinic
- Judgment and Decision MakingImportance 3.1Level 3.0Level 2 looks like: Decide how scheduling a break will affect work flow
- Time ManagementImportance 3.1Level 3.0Level 2 looks like: Keep a monthly calendar of appointments
- WritingbasicImportance 3.1Level 3.0Level 2 looks like: Write down a guest's order at a restaurant
- Active LearningbasicImportance 3.0Level 3.0Level 2 looks like: Think about the implications of a news article for job opportunities
Show the other 23
- Complex Problem SolvingImportance 3.0Level 3.0Level 2 looks like: Lay out tools to complete a job
- MonitoringbasicImportance 3.0Level 2.9Level 2 looks like: Proofread and correct a letter
- NegotiationImportance 2.9Level 2.9Level 2 looks like: Present justification to a manager for altering a work schedule
- InstructingImportance 2.9Level 2.8Level 2 looks like: Instruct a new employee in the use of a timekeeping system
- Systems AnalysisImportance 2.8Level 2.3Level 2 looks like: Determine how loss of a team member will affect the completion of a job
- Learning StrategiesbasicImportance 2.6Level 2.6Level 2 looks like: Learn a different method of completing a task from a coworker
- MathematicsbasicImportance 2.6Level 2.5Level 2 looks like: Count the amount of change to be given to a customer
- Systems EvaluationImportance 2.4Level 2.3Level 2 looks like: Determine why estimates for the time to complete a task are overly optimistic
- Management of Personnel ResourcesImportance 2.3Level 2.0Level 2 looks like: Encourage a coworker who is having difficulty finishing a project
- Operations MonitoringImportance 2.1Level 1.6Level 2 looks like: Monitor completion times while running a computer program
- Quality Control AnalysisImportance 1.9Level 1.1Level 2 looks like: Inspect a draft email for errors (e.g., grammar, punctuation)
- ProgrammingImportance 1.9Level 0.9
- Operations AnalysisImportance 1.8Level 1.0Level 2 looks like: Select a printer for an office
- Operation and ControlImportance 1.5Level 0.5
- Technology DesignImportance 1.5Level 0.5
- Management of Material ResourcesImportance 1.4Level 0.5
- TroubleshootingImportance 1.4Level 0.5
- Management of Financial ResourcesImportance 1.4Level 0.4
- Equipment MaintenanceImportance 1.0Level —
- Equipment SelectionImportance 1.0Level —
- InstallationImportance 1.0Level —
- RepairingImportance 1.0Level —
- SciencebasicImportance 1.0Level —
Tasks
6 core · 13 supplementalWhat people in this occupation do, as O*NET records it, core tasks first by importance (1–5).
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.Importance 4.7
- Prepare customer invoices and accept payment.Importance 4.5
- Confer with customers to determine their service requirements and travel preferences.Importance 4.5
- Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.Importance 4.1
- Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.Importance 4.1
- Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.Importance 4.0
Show the other 13
- Promote particular destinations, tour packages, and other travel services.Importance 4.5
- Keep information facilities clean during operation.Importance 4.3
- Examine passenger documentation to determine destinations and to assign boarding passes.Importance 4.2
- Open or close information facilities.Importance 4.2
- Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.Importance 4.0
- Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.Importance 3.9
- Maintain computerized inventories of available passenger space and provide information on space reserved or available.Importance 3.9
- Announce arrival and departure information, using public address systems.Importance 3.9
- Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.Importance 3.8
- Contact motel, hotel, resort, and travel operators to obtain current advertising literature.Importance 3.8
- Provide clients with assistance in preparing required travel documents and forms.Importance 3.3
- Provide boarding or disembarking assistance to passengers needing special assistance.Importance 3.1
- Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.Importance 2.8
Knowledge
Bodies of knowledge the work draws on.
- Customer and Personal ServiceImportance 4.8Level 5.4Level 4 looks like: Be responsible for 10 children at daycare
- Computers and ElectronicsImportance 3.8Level 4.1Level 4 looks like: Use a computer to format a document
- English LanguageImportance 3.8Level 3.7Level 4 looks like: Edit an article for a news website
- Public Safety and SecurityImportance 3.7Level 2.9
- TransportationImportance 3.6Level 4.1Level 4 looks like: Drive a semi-truck through a busy city
- GeographyImportance 3.4Level 4.1Level 4 looks like: Find a specific country on a world map
- PsychologyImportance 3.1Level 3.4Level 4 looks like: Understand the impact of alcohol on human responses
- Foreign LanguageImportance 2.9Level 2.1Level 1 looks like: Say "please" and "thank you" in a foreign language
Show all 33
- Communications and MediaImportance 2.8Level 2.8
- MathematicsImportance 2.8Level 2.8
- Sales and MarketingImportance 2.7Level 3.2Level 4 looks like: Introduce clients to a new line of products
- AdministrativeImportance 2.6Level 2.8
- Education and TrainingImportance 2.6Level 2.7
- Law and GovernmentImportance 2.5Level 3.1Level 4 looks like: Prepare documents and title papers for the purchase of a new house
- Personnel and Human ResourcesImportance 2.3Level 2.1Level 1 looks like: Fill out a medical claim form
- Therapy and CounselingImportance 2.2Level 1.7Level 1 looks like: Put ice on a sprained ankle
- Administration and ManagementImportance 2.1Level 2.3Level 1 looks like: Approve a reimbursement request
- TelecommunicationsImportance 2.1Level 1.4Level 1 looks like: Send an email
- Philosophy and TheologyImportance 1.9Level 1.8Level 1 looks like: Watch a TV show on family values
- Production and ProcessingImportance 1.9Level 1.8Level 1 looks like: Put a computer back into its packing materials
- Economics and AccountingImportance 1.8Level 1.0Level 1 looks like: Answer billing questions from credit card customers
- Fine ArtsImportance 1.8Level 0.8Level 1 looks like: Attend a popular music concert
- Sociology and AnthropologyImportance 1.8Level 1.3Level 1 looks like: Identify two cultures in a story as being different
- History and ArcheologyImportance 1.7Level 0.8Level 1 looks like: Take a class in US history
- Engineering and TechnologyImportance 1.6Level 0.9Level 1 looks like: Install a door lock
- ChemistryImportance 1.5Level 1.0Level 1 looks like: Use a common household bug spray
- MechanicalImportance 1.5Level 1.1Level 1 looks like: Replace the filters in a furnace
- Medicine and DentistryImportance 1.4Level 0.8Level 1 looks like: Use a band-aid
- BiologyImportance 1.3Level —
- PhysicsImportance 1.2Level —
- DesignImportance 1.1Level —
- Building and ConstructionImportance 1.0Level —
- Food ProductionImportance 1.0Level —
Abilities
Enduring capacities the work calls for.
- Oral ExpressionImportance 4.1Level 4.0Level 4 looks like: Give instructions to a lost motorist
- Oral ComprehensionImportance 4.0Level 3.6Level 4 looks like: Understand a coach's oral instructions for a sport
- Speech ClarityImportance 4.0Level 4.0Level 4 looks like: Make stadium-wide announcements during a sporting event
- Speech RecognitionImportance 4.0Level 3.8Level 4 looks like: Identify a former customer's voice over the phone
- Information OrderingImportance 3.6Level 3.0Level 2 looks like: Follow the correct steps to make change
- Written ComprehensionImportance 3.6Level 3.4Level 4 looks like: Understand an apartment lease
- Near VisionImportance 3.4Level 3.8
- Deductive ReasoningImportance 3.1Level 3.1Level 2 looks like: Know that a stalled car can coast downhill
Show all 52
- Problem SensitivityImportance 3.1Level 3.0Level 2 looks like: Recognize that an unplugged lamp won't work
- Written ExpressionImportance 3.1Level 3.0Level 4 looks like: Write a job recommendation for a subordinate
- Category FlexibilityImportance 3.0Level 3.0Level 3 looks like: Classify flowers according to size, color, and smell
- Inductive ReasoningImportance 3.0Level 3.0Level 2 looks like: Decide what to wear based on the weather report
- Selective AttentionImportance 3.0Level 2.9Level 2 looks like: Answer a business call with coworkers talking nearby
- Far VisionImportance 2.9Level 2.9Level 2 looks like: Read a roadside billboard
- Finger DexterityImportance 2.9Level 2.5Level 2 looks like: Put coins in a parking meter
- Flexibility of ClosureImportance 2.9Level 2.6Level 2 looks like: Detect that your phone is ringing while at a concert
- Fluency of IdeasImportance 2.9Level 2.9Level 2 looks like: Name four different uses for a screwdriver
- Time SharingImportance 2.9Level 2.8Level 3 looks like: Watch street signs while driving at 30 miles an hour
- OriginalityImportance 2.8Level 2.8Level 2 looks like: Use a credit card to open a locked door
- Perceptual SpeedImportance 2.8Level 2.3Level 2 looks like: Sort mail according to ZIP codes with no time pressure
- Mathematical ReasoningImportance 2.6Level 2.0Level 1 looks like: Determine how much 20 oranges will cost when they are priced at 5 for 4 dollars
- Speed of ClosureImportance 2.6Level 2.4Level 3 looks like: Recognize a song after hearing only the first few notes
- Arm-Hand SteadinessImportance 2.4Level 2.1Level 2 looks like: Light a candle
- MemorizationImportance 2.4Level 2.4Level 1 looks like: Remember the number on your bus to be sure you get back on the right one
- Number FacilityImportance 2.4Level 2.4Level 3 looks like: Calculate a discounted price
- Static StrengthImportance 2.4Level 2.4Level 1 looks like: Push an empty shopping cart
- Auditory AttentionImportance 2.3Level 2.8Level 2 looks like: Listen to a lecture while people nearby are talking
- Hearing SensitivityImportance 2.3Level 1.9Level 2 looks like: Notice a doorbell ringing
- Trunk StrengthImportance 2.3Level 2.1Level 2 looks like: Sit up in an office chair
- Visual Color DiscriminationImportance 2.3Level 2.0Level 1 looks like: Separate laundry into colors and whites
- Control PrecisionImportance 2.1Level 2.0Level 2 looks like: Adjust a room light with a dimmer switch
- Manual DexterityImportance 2.1Level 2.0Level 1 looks like: Screw a light bulb into a light socket
- Multilimb CoordinationImportance 2.1Level 2.0Level 2 looks like: Row a boat
- StaminaImportance 2.1Level 1.4Level 1 looks like: Walk 1/4 mile
- VisualizationImportance 2.1Level 2.0Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
- Dynamic StrengthImportance 2.0Level 1.5Level 2 looks like: Use pruning shears to trim a bush
- Gross Body CoordinationImportance 2.0Level 1.5Level 2 looks like: Get in and out of a truck
- Rate ControlImportance 2.0Level 1.4Level 1 looks like: Ride a bicycle alongside a jogger
- Reaction TimeImportance 2.0Level 1.4Level 2 looks like: Start to slow down the car when a traffic light turns yellow
- Gross Body EquilibriumImportance 1.9Level 1.0Level 2 looks like: Stand on a ladder
- Extent FlexibilityImportance 1.8Level 1.0Level 2 looks like: Reach to adjust the radio in a car
- Glare SensitivityImportance 1.6Level 0.8
- Wrist-Finger SpeedImportance 1.5Level 0.5
- Depth PerceptionImportance 1.4Level 0.6
- Response OrientationImportance 1.4Level 0.4
- Explosive StrengthImportance 1.3Level —
- Spatial OrientationImportance 1.1Level —
- Speed of Limb MovementImportance 1.1Level —
- Dynamic FlexibilityImportance 1.0Level —
- Night VisionImportance 1.0Level —
- Peripheral VisionImportance 1.0Level —
- Sound LocalizationImportance 1.0Level —
Work activities
Kinds of activity the work is made of.
- Performing for or Working Directly with the PublicImportance 4.3Level 5.0Level 4 looks like: Sell shoes in a crowded shoe store
- Working with ComputersImportance 4.2Level 3.9Level 4 looks like: Write software for keeping track of parts in inventory
- Documenting/Recording InformationImportance 4.1Level 4.3Level 4 looks like: Document the results of a crime scene investigation
- Organizing, Planning, and Prioritizing WorkImportance 4.1Level 5.3Level 4 looks like: Plan and adjust a personal to-do list according to changing demands
- Communicating with People Outside the OrganizationImportance 4.0Level 4.7Level 4 looks like: Present information to potential clients about available services
- Updating and Using Relevant KnowledgeImportance 4.0Level 5.1Level 4 looks like: Keep current on changes in maintenance procedures for repairing sports cars
- Getting InformationImportance 3.8Level 4.9Level 4 looks like: Review a budget
- Establishing and Maintaining Interpersonal RelationshipsImportance 3.7Level 5.1Level 4 looks like: Maintain good working relationships with almost all coworkers and clients
Show all 41
- Monitoring Processes, Materials, or SurroundingsImportance 3.7Level 4.1Level 4 looks like: Test electrical circuits
- Communicating with Supervisors, Peers, or SubordinatesImportance 3.6Level 4.3Level 4 looks like: Report the results of a sales meeting to a supervisor
- Making Decisions and Solving ProblemsImportance 3.6Level 4.1Level 4 looks like: Select the location for a major retail store
- Performing Administrative ActivitiesImportance 3.6Level 4.9Level 4 looks like: Complete tax forms for a small business
- Assisting and Caring for OthersImportance 3.4Level 3.9Level 4 looks like: Help a medical patient find in-home assistance or healthcare
- Identifying Objects, Actions, and EventsImportance 3.4Level 3.8Level 4 looks like: Judge the suitability of food products for an event
- Resolving Conflicts and Negotiating with OthersImportance 3.4Level 3.7Level 4 looks like: Get two subordinates to agree about vacation schedules
- Coordinating the Work and Activities of OthersImportance 3.3Level 3.7Level 4 looks like: Organize the cleanup crew after a major sporting event
- Scheduling Work and ActivitiesImportance 3.3Level 3.9Level 4 looks like: Prepare the work schedule for salesclerks in a large retail store
- Training and Teaching OthersImportance 3.3Level 4.1Level 4 looks like: Teach a social sciences course to high school students
- Developing and Building TeamsImportance 3.2Level 3.2Level 4 looks like: Lead an assembly team in an automobile plant
- Thinking CreativelyImportance 3.2Level 4.2Level 4 looks like: Adapt popular music for a high school marching band
- Processing InformationImportance 3.1Level 3.4Level 4 looks like: Calculate the adjustments for insurance claims
- Coaching and Developing OthersImportance 3.0Level 4.1Level 4 looks like: Provide on-the-job training for administrative workers
- Analyzing Data or InformationImportance 2.9Level 3.4Level 4 looks like: Determine the interest cost to finance a new building
- Evaluating Information to Determine Compliance with StandardsImportance 2.9Level 2.8
- Judging the Qualities of Objects, Services, or PeopleImportance 2.9Level 2.9
- Providing Consultation and Advice to OthersImportance 2.7Level 3.4Level 4 looks like: Recommend a new software package to increase operational efficiency
- Selling or Influencing OthersImportance 2.7Level 2.8
- Developing Objectives and StrategiesImportance 2.6Level 2.6
- Interpreting the Meaning of Information for OthersImportance 2.5Level 2.3Level 1 looks like: Interpret a blood pressure reading
- Monitoring and Controlling ResourcesImportance 2.2Level 2.9
- Performing General Physical ActivitiesImportance 2.1Level 1.1Level 1 looks like: Walk between workstations in a small office
- Guiding, Directing, and Motivating SubordinatesImportance 2.0Level 1.6Level 1 looks like: Work occasionally as a backup supervisor
- Estimating the Quantifiable Characteristics of Products, Events, or InformationImportance 1.9Level 1.4Level 1 looks like: Estimate the size of household furniture to be shipped
- Handling and Moving ObjectsImportance 1.9Level 1.6Level 1 looks like: Change settings on copy machines
- Controlling Machines and ProcessesImportance 1.8Level 1.2Level 1 looks like: Operate a cash register
- Inspecting Equipment, Structures, or MaterialsImportance 1.7Level 1.1Level 1 looks like: Check that doors to building are locked
- Staffing Organizational UnitsImportance 1.7Level 0.9Level 1 looks like: Work in a position that has minimal staffing requirements
- Operating Vehicles, Mechanized Devices, or EquipmentImportance 1.2Level —
- Repairing and Maintaining Electronic EquipmentImportance 1.1Level —
- Drafting, Laying Out, and Specifying Technical Devices, Parts, and EquipmentImportance 1.0Level —
- Repairing and Maintaining Mechanical EquipmentImportance 1.0Level —
Work context
The conditions most characteristic of the work, on O*NET's 1–5 context scale.
Technology
20 toolsSoftware used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.
In demand (3)
- Microsoft Excelhot
- Microsoft Office softwarehot
- Microsoft Outlookhot
Hot (3; 3 more marked hot above)
- Microsoft Access
- Microsoft PowerPoint
- Microsoft Word
Other tools (14)
- Amadeus Altea Reservation
- Computer reservation system CRS software
- Corel WordPerfect Office Suite
- Delphi Technology
- Email software
- Galileo 360 Fares
- GuestServe
- MICROS Systems MICROS 9700 HMS
- MICROS Systems OPERA Property Management System PMS
- Property management system PMS software
- Property scheduling software
- Sabre Airline Solutions SabreSonic Ticket
- Web browser software
- Worldspan Go!
Related occupations
O*NET's own list of the occupations most related to this one, closest first.
ESCO equivalents
From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.
Closest occupations
Compare any occupation →Other O*NET occupations whose importance ratings on the 35 skills both rate are nearest to this one's, with the biggest differences named. A plain rule, not a hidden score.
Customer Service Representatives
Average difference 0.2 points · Quality Control Analysis −0.8, Social Perceptiveness −0.6
O*NET · Zone 2 · Compare
Solar Sales Representatives and Assessors
Average difference 0.2 points · Active Listening −0.5, Management of Financial Resources +0.5
O*NET · Zone 3 · Compare
Hotel, Motel, and Resort Desk Clerks
Average difference 0.2 points · Operations Analysis −0.8, Management of Personnel Resources +0.7
O*NET · Zone 2 · Compare
Interviewers, Except Eligibility and Loan
Average difference 0.2 points · Quality Control Analysis −0.8, Service Orientation −0.7
O*NET · Zone 3 · Compare
Travel Agents
Average difference 0.2 points · Management of Financial Resources +0.7, Quality Control Analysis −0.6
O*NET · Zone 3 · Compare
Order Clerks
Average difference 0.2 points · Social Perceptiveness −0.6, Instructing −0.5
O*NET · Zone 2 · Compare
Executive Secretaries and Executive Administrative Assistants
Average difference 0.2 points · Writing +0.7, Management of Material Resources +0.6
O*NET · Zone 3 · Compare
New Accounts Clerks
Average difference 0.2 points · Service Orientation −0.6, Instructing −0.5
O*NET · Zone 3 · Compare
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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.