Occupation Atlascrisis helpline operator
ESCO · http://data.europa.eu/esco/occupation/92df4ee3-bce3-45f6-a693-597df1b96f43
crisis helpline operator
Crisis helpline operators provide advice and support to distraught callers via the telephone. They have to deal with a diverse range of issues such as abuse, depression and financial problems. Helpline operators maintain records of the phone calls according to regulations and privacy policies.
Compare with another occupationCompare with crisis situation social worker
Job Zone
- 1
- 2
- 3
- 4
- 5
Zone 2: Some Preparation Needed
Some preparation. Usually a high school diploma, some previous work-related skill or experience, and a few months to a year of training with experienced workers.
Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.
Occupational interest profile
CRSConventional · Realistic · Social — the three strongest interests, in order
- C Conventional5.52
- R Realistic4.33
- S Social3.65
- I Investigative2.91
- E Enterprising2.89
- A Artistic1.00
RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.
Job Zone and interest data are borrowed from Public Safety Telecommunicators (43-5031.00): in the official ESCO–O*NET crosswalk, its close O*NET match, and the best-ranked match that has them. ESCO doesn't publish them directly.
Typically associated skills
Essential (22)
ESCO's essential and optional tags describe how its taxonomy relates a skill to this occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role.
- accept own accountability
- act discreetly
- adhere to organisational guidelines
- apply organisational techniques
- apply quality standards in social services
- assess social service users' situation
- communicate by telephone
- company policies
- consider social impact of actions on service users
- contribute to protecting individuals from harm
- crisis intervention
- develop professional identity in social work
- have computer literacy
- health care occupation-specific ethics
- listen actively
- maintain privacy of service users
- maintain records of work with service users
- manage social crisis
- protect vulnerable social service users
- provide social guidance over the phone
- relate empathetically
- tolerate stress
Optional (15)
- advise on mental health
- advocate for social service users
- analyse call performance trends
- apply crisis intervention
- communication
- counselling methods
- empower social service users
- help clients cope with grief
- inform on the risks of substance and alcohol abuse
- maintain records of phone calls
- maintain telephony system
- promote human rights
- refer social service users
- strategies for handling cases of elder abuse
- use computer telephony integration
O*NET equivalents
From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.
Closest occupations
Compare any occupation →ESCO occupations that share the most of this occupation's 22 essential skills. A plain count, not a hidden score.
crisis situation social worker
17 shared · 46 more of its owncrisis intervention, consider social impact of actions on service users, develop professional identity in social work, protect vulnerable social service users
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victim support officer
17 shared · 48 more of its owncrisis intervention, consider social impact of actions on service users, develop professional identity in social work, protect vulnerable social service users
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hospital social worker
17 shared · 52 more of its owncrisis intervention, consider social impact of actions on service users, develop professional identity in social work, protect vulnerable social service users
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military welfare worker
17 shared · 54 more of its owncrisis intervention, consider social impact of actions on service users, develop professional identity in social work, protect vulnerable social service users
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community care case worker
16 shared · 47 more of its ownconsider social impact of actions on service users, develop professional identity in social work, protect vulnerable social service users, contribute to protecting individuals from harm
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enterprise development worker
16 shared · 47 more of its ownconsider social impact of actions on service users, develop professional identity in social work, protect vulnerable social service users, contribute to protecting individuals from harm
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social work supervisor
16 shared · 47 more of its ownconsider social impact of actions on service users, develop professional identity in social work, protect vulnerable social service users, contribute to protecting individuals from harm
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gerontology social worker
16 shared · 49 more of its ownconsider social impact of actions on service users, develop professional identity in social work, protect vulnerable social service users, contribute to protecting individuals from harm
ESCO · Compare
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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.