Occupation AtlasConcierges
O*NET · 39-6012.00
Concierges
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
Also called Activities Concierge · Chef Concierge · Club Concierge · Concierge · Concierge Security Officer · Conference Concierge · Event Concierge · Front Desk Agent
13 more
Front Desk Concierge · Guest Service Agent · Health Concierge · Hospitality Aide · Hotel Concierge · Hotel Guest Service Agent · Lobby Concierge · Member Concierge · Night Concierge · Patient Concierge · Residential Concierge · Service Concierge · Spa Concierge
Compare with another occupationCompare with Door-to-Door Sales Workers, News and Street Vendors, and Related Workers
Job Zone
- 1
- 2
- 3
- 4
- 5
Zone 2: Some Preparation Needed
Some preparation. Usually a high school diploma, some previous work-related skill or experience, and a few months to a year of training with experienced workers.
Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.
Occupational interest profile
SECSocial · Enterprising · Conventional — the three strongest interests, in order
- S Social5.34
- E Enterprising4.67
- C Conventional4.18
- R Realistic2.70
- A Artistic2.29
- I Investigative1.00
RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.
Education and experience
The education level respondents say the job requires, and the most common answer for experience and training.
- Related work experience
- Over 6 months, up to and including 1 year (32%)
- On-site or in-plant training
- Up to and including 1 month (46%)
- On-the-job training
- Anything beyond short demonstration, up to and including 1 month (46%)
Typically associated skills
All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.
- Service OrientationImportance 4.0Level 4.0Level 4 looks like: Make flight reservations for customers using an online booking site
- Active ListeningbasicImportance 4.0Level 3.9Level 4 looks like: Answer inquiries regarding credit references
- SpeakingbasicImportance 4.0Level 3.4Level 4 looks like: Interview applicants to obtain personal and work history
- Social PerceptivenessImportance 4.0Level 3.0Level 2 looks like: Notice that customers are angry because they have been waiting too long
- CoordinationImportance 3.5Level 3.0Level 2 looks like: Schedule appointments for a medical clinic
- Critical ThinkingbasicImportance 3.0Level 3.5Level 4 looks like: Evaluate customer complaints and determine appropriate responses
- Judgment and Decision MakingImportance 3.0Level 3.0Level 2 looks like: Decide how scheduling a break will affect work flow
- PersuasionImportance 3.0Level 3.0Level 2 looks like: Solicit donations for a charity
- Reading ComprehensionbasicImportance 3.0Level 3.0Level 2 looks like: Read step-by-step instructions for completing a form
- Time ManagementImportance 3.0Level 2.9Level 2 looks like: Keep a monthly calendar of appointments
- MonitoringbasicImportance 3.0Level 2.8Level 2 looks like: Proofread and correct a letter
- Complex Problem SolvingImportance 2.9Level 2.9Level 2 looks like: Lay out tools to complete a job
Show the other 23
- Active LearningbasicImportance 2.9Level 2.8Level 2 looks like: Think about the implications of a news article for job opportunities
- WritingbasicImportance 2.8Level 3.0Level 2 looks like: Write down a guest's order at a restaurant
- NegotiationImportance 2.8Level 2.9Level 2 looks like: Present justification to a manager for altering a work schedule
- Learning StrategiesbasicImportance 2.0Level 2.1Level 2 looks like: Learn a different method of completing a task from a coworker
- InstructingImportance 2.0Level 2.0Level 2 looks like: Instruct a new employee in the use of a timekeeping system
- Management of Personnel ResourcesImportance 2.0Level 2.0Level 2 looks like: Encourage a coworker who is having difficulty finishing a project
- MathematicsbasicImportance 2.0Level 2.0Level 2 looks like: Count the amount of change to be given to a customer
- Systems AnalysisImportance 2.0Level 2.0Level 2 looks like: Determine how loss of a team member will affect the completion of a job
- Systems EvaluationImportance 2.0Level 2.0Level 2 looks like: Determine why estimates for the time to complete a task are overly optimistic
- Management of Financial ResourcesImportance 1.8Level 0.9
- Management of Material ResourcesImportance 1.8Level 0.9
- Technology DesignImportance 1.8Level 0.9
- Operations MonitoringImportance 1.4Level 0.4
- Operations AnalysisImportance 1.3Level —
- ProgrammingImportance 1.3Level —
- Quality Control AnalysisImportance 1.3Level —
- TroubleshootingImportance 1.3Level —
- Equipment MaintenanceImportance 1.0Level —
- Equipment SelectionImportance 1.0Level —
- InstallationImportance 1.0Level —
- Operation and ControlImportance 1.0Level —
- RepairingImportance 1.0Level —
- SciencebasicImportance 1.0Level —
Tasks
16 core · 2 supplementalWhat people in this occupation do, as O*NET records it, core tasks first by importance (1–5).
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.Importance 4.6
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.Importance 4.3
- Provide directions to guests.Importance 4.3
- Make travel arrangements for sightseeing or other tours.Importance 4.1
- Pick up and deliver items or run errands for guests.Importance 4.1
- Order flowers for guests.Importance 4.1
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.Importance 3.9
- Arrange childcare services for guests.Importance 3.9
- Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.Importance 3.9
- Receive, store, or deliver luggage or mail.Importance 3.7
- Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.Importance 3.7
- Assist guests with special needs by providing equipment such as wheelchairs.Importance 3.7
Show the other 6
- Perform office duties on a temporary basis when needed.Importance 3.6
- Arrange for the replacement of items lost by travelers.Importance 3.4
- Provide business services for guests, such as sending or receiving faxes or shipping packages.Importance 3.4
- Arrange for interpreters or translators when patrons require such services.Importance 3.2
- Provide food and beverage services to guests.Importance 3.8
- Clean and tidy hotel lounge.Importance 3.7
Knowledge
Bodies of knowledge the work draws on.
- Customer and Personal ServiceImportance 4.7Level 4.5Level 4 looks like: Be responsible for 10 children at daycare
- English LanguageImportance 4.4Level 4.1Level 4 looks like: Edit an article for a news website
- AdministrativeImportance 3.3Level 4.4Level 4 looks like: Type 30 words per minute
- TransportationImportance 3.1Level 3.1Level 4 looks like: Drive a semi-truck through a busy city
- Administration and ManagementImportance 2.9Level 3.7Level 4 looks like: Monitor progress of a project to ensure timely completion
- Computers and ElectronicsImportance 2.9Level 3.1Level 4 looks like: Use a computer to format a document
- Public Safety and SecurityImportance 2.8Level 2.2Level 1 looks like: Use a seatbelt
- Sales and MarketingImportance 2.7Level 2.6
Show all 33
- Communications and MediaImportance 2.6Level 2.3Level 1 looks like: Write a thank you note
- GeographyImportance 2.6Level 2.4Level 1 looks like: Know the capital of the United States
- PsychologyImportance 2.6Level 3.0Level 4 looks like: Understand the impact of alcohol on human responses
- Personnel and Human ResourcesImportance 2.5Level 2.9
- Economics and AccountingImportance 2.4Level 1.9Level 1 looks like: Answer billing questions from credit card customers
- Education and TrainingImportance 2.4Level 2.2Level 1 looks like: Show someone how to bowl
- Fine ArtsImportance 2.4Level 1.6Level 1 looks like: Attend a popular music concert
- Law and GovernmentImportance 2.4Level 1.8Level 1 looks like: Describe the length of a U.S. presidential term
- Foreign LanguageImportance 2.3Level 2.1Level 1 looks like: Say "please" and "thank you" in a foreign language
- Sociology and AnthropologyImportance 2.3Level 2.1Level 1 looks like: Identify two cultures in a story as being different
- TelecommunicationsImportance 2.2Level 1.1Level 1 looks like: Send an email
- MathematicsImportance 2.1Level 2.1Level 1 looks like: Add two numbers
- History and ArcheologyImportance 2.0Level 1.4Level 1 looks like: Take a class in US history
- Philosophy and TheologyImportance 1.9Level 2.3Level 1 looks like: Watch a TV show on family values
- Production and ProcessingImportance 1.9Level 1.2Level 1 looks like: Put a computer back into its packing materials
- Therapy and CounselingImportance 1.7Level 1.4Level 1 looks like: Put ice on a sprained ankle
- Food ProductionImportance 1.6Level 1.2Level 1 looks like: Grow herbs in the kitchen
- Medicine and DentistryImportance 1.6Level 1.0Level 1 looks like: Use a band-aid
- DesignImportance 1.5Level 1.0Level 1 looks like: Draw a straight line 4 3/16 inches long
- Engineering and TechnologyImportance 1.5Level 0.6Level 1 looks like: Install a door lock
- ChemistryImportance 1.4Level 0.8Level 1 looks like: Use a common household bug spray
- PhysicsImportance 1.4Level 0.4Level 1 looks like: Use a crowbar to pry open a box
- BiologyImportance 1.3Level 0.6Level 1 looks like: Feed domestic animals
- MechanicalImportance 1.3Level 0.7Level 1 looks like: Replace the filters in a furnace
- Building and ConstructionImportance 1.2Level —
Abilities
Enduring capacities the work calls for.
- Oral ComprehensionImportance 4.1Level 4.0Level 4 looks like: Understand a coach's oral instructions for a sport
- Oral ExpressionImportance 4.1Level 4.0Level 4 looks like: Give instructions to a lost motorist
- Speech ClarityImportance 3.9Level 3.9Level 4 looks like: Make stadium-wide announcements during a sporting event
- Speech RecognitionImportance 3.9Level 4.0Level 4 looks like: Identify a former customer's voice over the phone
- Deductive ReasoningImportance 3.5Level 3.0Level 2 looks like: Know that a stalled car can coast downhill
- Problem SensitivityImportance 3.5Level 3.1Level 4 looks like: Notice from a subtle difference in a client's mood that something is bothering them
- Information OrderingImportance 3.1Level 3.0Level 2 looks like: Follow the correct steps to make change
- Fluency of IdeasImportance 3.0Level 3.0Level 2 looks like: Name four different uses for a screwdriver
Show all 52
- Inductive ReasoningImportance 3.0Level 2.9Level 2 looks like: Decide what to wear based on the weather report
- Near VisionImportance 3.0Level 3.0Level 2 looks like: Read indicators on the dashboard of a car
- OriginalityImportance 3.0Level 3.0Level 2 looks like: Use a credit card to open a locked door
- Written ComprehensionImportance 3.0Level 2.9Level 2 looks like: Understand signs on the highway
- Written ExpressionImportance 3.0Level 3.0Level 4 looks like: Write a job recommendation for a subordinate
- Category FlexibilityImportance 2.9Level 2.9Level 3 looks like: Classify flowers according to size, color, and smell
- Selective AttentionImportance 2.9Level 2.6Level 2 looks like: Answer a business call with coworkers talking nearby
- Time SharingImportance 2.8Level 2.0Level 2 looks like: Listen to music while entering numbers into a spreadsheet
- Far VisionImportance 2.6Level 2.8Level 2 looks like: Read a roadside billboard
- MemorizationImportance 2.6Level 2.9
- Flexibility of ClosureImportance 2.4Level 2.0Level 2 looks like: Detect that your phone is ringing while at a concert
- Speed of ClosureImportance 2.3Level 2.1Level 3 looks like: Recognize a song after hearing only the first few notes
- Auditory AttentionImportance 2.1Level 2.0Level 2 looks like: Listen to a lecture while people nearby are talking
- Hearing SensitivityImportance 2.0Level 1.3Level 2 looks like: Notice a doorbell ringing
- Mathematical ReasoningImportance 2.0Level 2.0Level 1 looks like: Determine how much 20 oranges will cost when they are priced at 5 for 4 dollars
- Number FacilityImportance 2.0Level 2.1Level 3 looks like: Calculate a discounted price
- Perceptual SpeedImportance 2.0Level 2.0Level 2 looks like: Sort mail according to ZIP codes with no time pressure
- Trunk StrengthImportance 2.0Level 1.9Level 2 looks like: Sit up in an office chair
- Visual Color DiscriminationImportance 2.0Level 1.1Level 1 looks like: Separate laundry into colors and whites
- VisualizationImportance 1.9Level 1.8Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
- Wrist-Finger SpeedImportance 1.8Level 0.9
- Static StrengthImportance 1.6Level 1.0Level 1 looks like: Push an empty shopping cart
- Arm-Hand SteadinessImportance 1.5Level 0.5
- Depth PerceptionImportance 1.5Level 0.8
- Finger DexterityImportance 1.5Level 0.5
- Gross Body CoordinationImportance 1.5Level 0.5
- Explosive StrengthImportance 1.4Level 0.4
- Gross Body EquilibriumImportance 1.4Level 0.4
- Multilimb CoordinationImportance 1.4Level 0.4
- Spatial OrientationImportance 1.4Level 0.5
- StaminaImportance 1.4Level 0.4Level 1 looks like: Walk 1/4 mile
- Dynamic StrengthImportance 1.3Level —
- Manual DexterityImportance 1.1Level —
- Peripheral VisionImportance 1.1Level —
- Control PrecisionImportance 1.0Level —
- Dynamic FlexibilityImportance 1.0Level —
- Extent FlexibilityImportance 1.0Level —
- Glare SensitivityImportance 1.0Level —
- Night VisionImportance 1.0Level —
- Rate ControlImportance 1.0Level —
- Reaction TimeImportance 1.0Level —
- Response OrientationImportance 1.0Level —
- Sound LocalizationImportance 1.0Level —
- Speed of Limb MovementImportance 1.0Level —
Work activities
Kinds of activity the work is made of.
- Getting InformationImportance 4.6Level 4.8Level 4 looks like: Review a budget
- Establishing and Maintaining Interpersonal RelationshipsImportance 4.4Level 5.3Level 4 looks like: Maintain good working relationships with almost all coworkers and clients
- Communicating with People Outside the OrganizationImportance 4.2Level 4.5Level 4 looks like: Present information to potential clients about available services
- Performing for or Working Directly with the PublicImportance 4.2Level 4.6Level 4 looks like: Sell shoes in a crowded shoe store
- Making Decisions and Solving ProblemsImportance 4.1Level 4.2Level 4 looks like: Select the location for a major retail store
- Communicating with Supervisors, Peers, or SubordinatesImportance 4.0Level 4.6Level 4 looks like: Report the results of a sales meeting to a supervisor
- Updating and Using Relevant KnowledgeImportance 4.0Level 4.5Level 4 looks like: Keep current on changes in maintenance procedures for repairing sports cars
- Assisting and Caring for OthersImportance 3.9Level 4.0Level 4 looks like: Help a medical patient find in-home assistance or healthcare
Show all 41
- Thinking CreativelyImportance 3.9Level 4.5Level 4 looks like: Adapt popular music for a high school marching band
- Documenting/Recording InformationImportance 3.8Level 3.3Level 4 looks like: Document the results of a crime scene investigation
- Organizing, Planning, and Prioritizing WorkImportance 3.8Level 5.4Level 4 looks like: Plan and adjust a personal to-do list according to changing demands
- Identifying Objects, Actions, and EventsImportance 3.7Level 4.4Level 4 looks like: Judge the suitability of food products for an event
- Working with ComputersImportance 3.7Level 3.4Level 4 looks like: Write software for keeping track of parts in inventory
- Judging the Qualities of Objects, Services, or PeopleImportance 3.6Level 3.9Level 4 looks like: Determine the value of property lost in a fire
- Providing Consultation and Advice to OthersImportance 3.5Level 3.7Level 4 looks like: Recommend a new software package to increase operational efficiency
- Scheduling Work and ActivitiesImportance 3.5Level 3.6Level 4 looks like: Prepare the work schedule for salesclerks in a large retail store
- Coordinating the Work and Activities of OthersImportance 3.4Level 3.4Level 4 looks like: Organize the cleanup crew after a major sporting event
- Guiding, Directing, and Motivating SubordinatesImportance 3.4Level 3.3Level 4 looks like: Manage a small team of employees in a dynamic workplace
- Training and Teaching OthersImportance 3.4Level 3.6Level 4 looks like: Teach a social sciences course to high school students
- Coaching and Developing OthersImportance 3.3Level 4.0Level 4 looks like: Provide on-the-job training for administrative workers
- Evaluating Information to Determine Compliance with StandardsImportance 3.3Level 3.3Level 4 looks like: Evaluate a complicated insurance claim for compliance with policy terms
- Processing InformationImportance 3.3Level 3.4Level 4 looks like: Calculate the adjustments for insurance claims
- Resolving Conflicts and Negotiating with OthersImportance 3.3Level 3.8Level 4 looks like: Get two subordinates to agree about vacation schedules
- Developing and Building TeamsImportance 3.2Level 2.9
- Monitoring Processes, Materials, or SurroundingsImportance 3.1Level 3.3Level 4 looks like: Test electrical circuits
- Performing Administrative ActivitiesImportance 3.1Level 3.0Level 4 looks like: Complete tax forms for a small business
- Selling or Influencing OthersImportance 3.1Level 3.0Level 4 looks like: Make a sales pitch to convince others to buy a product
- Estimating the Quantifiable Characteristics of Products, Events, or InformationImportance 3.0Level 3.0Level 4 looks like: Estimate the time required to evacuate a city in the event of a major disaster
- Analyzing Data or InformationImportance 2.9Level 3.0Level 4 looks like: Determine the interest cost to finance a new building
- Interpreting the Meaning of Information for OthersImportance 2.9Level 2.2Level 1 looks like: Interpret a blood pressure reading
- Developing Objectives and StrategiesImportance 2.8Level 2.9
- Inspecting Equipment, Structures, or MaterialsImportance 2.6Level 2.2Level 1 looks like: Check that doors to building are locked
- Staffing Organizational UnitsImportance 2.6Level 2.9
- Monitoring and Controlling ResourcesImportance 2.4Level 2.5Level 1 looks like: Work as a server responsible for keeping track of utensils
- Performing General Physical ActivitiesImportance 2.4Level 2.4Level 1 looks like: Walk between workstations in a small office
- Handling and Moving ObjectsImportance 2.1Level 2.8
- Operating Vehicles, Mechanized Devices, or EquipmentImportance 2.0Level 1.4Level 1 looks like: Drive a car
- Controlling Machines and ProcessesImportance 1.7Level 1.5Level 1 looks like: Operate a cash register
- Drafting, Laying Out, and Specifying Technical Devices, Parts, and EquipmentImportance 1.5Level 1.0Level 1 looks like: Specify the lighting for a work area
- Repairing and Maintaining Electronic EquipmentImportance 1.5Level 0.7Level 1 looks like: Use display settings to adjust a television picture
- Repairing and Maintaining Mechanical EquipmentImportance 1.4Level 0.7Level 1 looks like: Make simple, external adjustments to a door hinge with ordinary hand tools
Work context
The conditions most characteristic of the work, on O*NET's 1–5 context scale.
Technology
13 toolsSoftware used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.
In demand (3)
- Microsoft Excelhot
- Microsoft Office softwarehot
- Microsoft Outlookhot
Hot (3; 3 more marked hot above)
- Microsoft PowerPoint
- Microsoft Word
- Yardi software
Other tools (7)
- Billing software
- Budgeting software
- Delphi Technology
- Mapping software
- Microsoft Publisher
- Web browser software
- Work scheduling software
Related occupations
O*NET's own list of the occupations most related to this one, closest first.
ESCO equivalents
From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.
Closest occupations
Compare any occupation →Other O*NET occupations whose importance ratings on the 35 skills both rate are nearest to this one's, with the biggest differences named. A plain rule, not a hidden score.
Door-to-Door Sales Workers, News and Street Vendors, and Related Workers
Average difference 0.2 points · Persuasion +1.0, Active Listening −0.6
O*NET · Zone 2 · Compare
Bill and Account Collectors
Average difference 0.2 points · Service Orientation −1.0, Technology Design −0.8
O*NET · Zone 2 · Compare
Receptionists and Information Clerks
Average difference 0.2 points · Social Perceptiveness −0.9, Technology Design −0.8
O*NET · Zone 2 · Compare
Customer Service Representatives
Average difference 0.2 points · Social Perceptiveness −1.0, Instructing +0.8
O*NET · Zone 2 · Compare
New Accounts Clerks
Average difference 0.2 points · Mathematics +0.9, Social Perceptiveness −0.7
O*NET · Zone 3 · Compare
Animal Control Workers
Average difference 0.3 points · Operation and Control +1.0, Service Orientation −1.0
O*NET · Zone 2 · Compare
Order Clerks
Average difference 0.3 points · Mathematics +1.0, Social Perceptiveness −1.0
O*NET · Zone 2 · Compare
Court, Municipal, and License Clerks
Average difference 0.3 points · Service Orientation −1.0, Social Perceptiveness −1.0
O*NET · Zone 2 · Compare
Use this in your own job architecture
BlissPoint Organization Viewer can link a role directly to this occupation and suggest these skills as that role's starting requirements.
This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.