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Occupation AtlasFirst-Line Supervisors of Food Preparation and Serving Workers

O*NET · 35-1012.00

First-Line Supervisors of Food Preparation and Serving Workers

Directly supervise and coordinate activities of workers engaged in preparing and serving food.

Also called Banquet Captain · Banquet Supervisor · Bar Manager · Bartender Manager · Cafeteria Manager · Cafeteria Supervisor · Canteen Manager · Cocktail Lounge Manager
52 more

Commissary Production Supervisor · Cook Manager · Counter Supervisor · Crew Chief · Dairy Bar Manager · Dietary Director · Dietary Manager · Dietary Supervisor · Dining Room Captain · Dining Room Manager · Dining Room Supervisor · Dining Services Director · Fast Food Restaurant Manager · Fast Food Services Manager · Fast Food Supervisor · Flight Kitchen Manager · Floor Supervisor · Food and Beverage Director · Food and Nutrition Services Supervisor · Food Beverage Supervisor · Food Concession Manager · Food Production Supervisor · Food Service Director · Food Service Industry Supervisor · Food Service Manager · Food Service Supervisor · Food Supervisor · Fountain Manager · Fountain Supervisor · GM · GM (General Manager) · Kitchen Manager · Kitchen Supervisor · Kitchen Work Supervisor · Kosher Dietary Service Manager · Kosher Dietary Service Supervisor · Line Worker Supervisor · Lunch Counter Manager · Luncheonette Manager · Lunchroom Food Service Supervisor · Lunchroom Manager · Lunchroom Supervisor · Motel Food Service Supervisor · Restaurant Manager · Restaurant Shift Supervisor · Restaurant Supervisor · Room Service Supervisor · School Lunch Manager · Shift Supervisor · Snack Bar Manager · Soda Fountain Manager · Tea Room Manager

Job Zone 2 — Some Preparation NeededHolland code ECR35 skills on file

Compare with another occupationCompare with Food Service Managers

Job Zone

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Zone 2: Some Preparation Needed

Some preparation. Usually a high school diploma, some previous work-related skill or experience, and a few months to a year of training with experienced workers.

Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.

Occupational interest profile

ECREnterprising · Conventional · Realistic — the three strongest interests, in order

  • E Enterprising6.36
  • C Conventional4.72
  • R Realistic4.60
  • S Social3.37
  • I Investigative1.38
  • A Artistic1.25

RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.

Education and experience

The education level respondents say the job requires, and the most common answer for experience and training.

  • Less than a High School Diploma27%
  • High School Diploma or the equivalent70%
  • Post-Secondary Certificate2%
  • Some College Courses1%
Related work experience
None (25%)
On-site or in-plant training
Over 3 months, up to and including 6 months (30%)
On-the-job training
Anything beyond short demonstration, up to and including 1 month (44%)

Typically associated skills

All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.

  • Management of Personnel Resources4.03.9Level 4 looks like: Direct the activities of a road repair crew with minimal disruption of traffic flow
  • Coordination3.94.0Level 4 looks like: Work with others to put a new roof on a house
  • Monitoringbasic3.94.0Level 4 looks like: Monitor a meeting and revise the agenda to ensure important topics are discussed
  • Speakingbasic3.94.0Level 4 looks like: Interview applicants to obtain personal and work history
  • Instructing3.83.1Level 4 looks like: Instruct a coworker in how to operate a software program
  • Active Listeningbasic3.83.0Level 2 looks like: Take a customer's order
  • Service Orientation3.63.6Level 4 looks like: Make flight reservations for customers using an online booking site
  • Reading Comprehensionbasic3.33.6Level 4 looks like: Understand an email from management describing new personnel policies
  • Critical Thinkingbasic3.13.8Level 4 looks like: Evaluate customer complaints and determine appropriate responses
  • Social Perceptiveness3.13.6Level 4 looks like: Be aware of how a coworker's promotion will affect a work group
  • Time Management3.13.6Level 4 looks like: Allocate the time of subordinates to projects for the coming week
  • Learning Strategiesbasic3.13.1Level 4 looks like: Identify an alternative approach to help trainees who are having difficulties
Show the other 23
  • Negotiation3.13.1Level 4 looks like: Contract with a wholesaler to sell items at a given cost
  • Active Learningbasic3.03.1Level 4 looks like: Determine the impact of new menu changes on a restaurant's purchasing requirements
  • Persuasion3.03.1Level 4 looks like: Convince a supervisor to purchase new office equipment
  • Systems Evaluation3.03.1Level 4 looks like: Identify the reasons why a client might be unhappy with a product
  • Writingbasic3.03.1Level 4 looks like: Write an email to staff outlining new directives
  • Complex Problem Solving3.03.0Level 2 looks like: Lay out tools to complete a job
  • Judgment and Decision Making3.03.0Level 2 looks like: Decide how scheduling a break will affect work flow
  • Management of Material Resources3.03.0Level 2 looks like: Reserve a room for a management meeting
  • Mathematicsbasic3.03.0Level 2 looks like: Count the amount of change to be given to a customer
  • Systems Analysis3.03.0Level 2 looks like: Determine how loss of a team member will affect the completion of a job
  • Management of Financial Resources2.92.9Level 2 looks like: Use available funds to buy office supplies and record the amount of the purchase
  • Quality Control Analysis2.92.8Level 2 looks like: Inspect a draft email for errors (e.g., grammar, punctuation)
  • Operations Monitoring2.42.3Level 2 looks like: Monitor completion times while running a computer program
  • Operation and Control2.01.8Level 2 looks like: Navigate the settings on an office printer to print on both sides of the paper
  • Troubleshooting2.01.4Level 2 looks like: Identify the source of a leak by looking under a machine
  • Operations Analysis1.81.1Level 2 looks like: Select a printer for an office
  • Technology Design1.50.5
  • Equipment Maintenance1.40.6
  • Repairing1.40.6
  • Equipment Selection1.3—
  • Programming1.3—
  • Installation1.0—
  • Sciencebasic1.0—

Tasks

14 core · 12 supplemental

What people in this occupation do, as O*NET records it, core tasks first by importance (1–5).

  1. Resolve customer complaints regarding food service.4.2
  2. Train workers in food preparation, and in service, sanitation, and safety procedures.4.2
  3. Assign duties, responsibilities, and work stations to employees in accordance with work requirements.4.1
  4. Present bills and accept payments.4.1
  5. Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.4.0
  6. Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.4.0
  7. Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.4.0
  8. Perform various financial activities, such as cash handling, deposit preparation, and payroll.4.0
  9. Supervise and participate in kitchen and dining area cleaning activities.4.0
  10. Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.4.0
  11. Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.3.9
  12. Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.3.7
Show the other 14
  1. Greet and seat guests, and present menus and wine lists.3.5
  2. Evaluate new products for usefulness and suitability.3.4
  3. Compile and balance cash receipts at the end of the day or shift.4.5
  4. Forecast staff, equipment, and supply requirements, based on a master menu.4.4
  5. Assess nutritional needs of patients, plan special menus, supervise the assembly of regular and special diet trays, and oversee the delivery of food trolleys to hospital patients.4.3
  6. Estimate ingredients and supplies required to prepare a recipe.4.2
  7. Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.4.2
  8. Record production, operational, and personnel data on specified forms.4.2
  9. Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.4.1
  10. Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.4.1
  11. Schedule parties and take reservations.3.9
  12. Develop departmental objectives, budgets, policies, procedures, and strategies.3.8
  13. Develop equipment maintenance schedules and arrange for repairs.3.7
  14. Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related details.3.7

Knowledge

Bodies of knowledge the work draws on.

  • Customer and Personal Service4.13.7Level 4 looks like: Be responsible for 10 children at daycare
  • Administration and Management3.63.5Level 4 looks like: Monitor progress of a project to ensure timely completion
  • English Language3.53.3Level 4 looks like: Edit an article for a news website
  • Food Production3.53.6Level 4 looks like: Operate a commercial fishing boat
  • Education and Training3.33.6Level 4 looks like: Lead a quality improvement seminar
  • Production and Processing3.33.4Level 4 looks like: Supervise an appliance assembly line
  • Sales and Marketing3.33.1Level 4 looks like: Introduce clients to a new line of products
  • Personnel and Human Resources3.13.0Level 4 looks like: Interview applicants for an administrative position
Show all 33
  • Economics and Accounting3.02.5Level 1 looks like: Answer billing questions from credit card customers
  • Mathematics3.03.5Level 4 looks like: Analyze data to determine areas with the highest sales
  • Public Safety and Security2.73.0Level 4 looks like: Inspect a building site for safety violations
  • Administrative2.62.1Level 1 looks like: Direct phone calls to the appropriate staff member
  • Transportation2.62.5Level 1 looks like: Ride a train to work
  • Computers and Electronics2.52.8
  • Psychology2.53.0Level 4 looks like: Understand the impact of alcohol on human responses
  • Communications and Media2.42.3Level 1 looks like: Write a thank you note
  • Foreign Language2.42.0Level 1 looks like: Say "please" and "thank you" in a foreign language
  • Law and Government2.42.4Level 1 looks like: Describe the length of a U.S. presidential term
  • Therapy and Counseling2.42.8
  • Engineering and Technology2.21.9Level 1 looks like: Install a door lock
  • Mechanical2.12.3Level 1 looks like: Replace the filters in a furnace
  • Medicine and Dentistry2.11.9Level 1 looks like: Use a band-aid
  • Telecommunications2.02.1Level 1 looks like: Send an email
  • Chemistry1.92.4Level 1 looks like: Use a common household bug spray
  • History and Archeology1.91.7Level 1 looks like: Take a class in US history
  • Building and Construction1.81.7Level 1 looks like: Choose the proper type of wood for adding a deck onto a house
  • Fine Arts1.81.7Level 1 looks like: Attend a popular music concert
  • Philosophy and Theology1.81.8Level 1 looks like: Watch a TV show on family values
  • Design1.71.5Level 1 looks like: Draw a straight line 4 3/16 inches long
  • Physics1.71.6Level 1 looks like: Use a crowbar to pry open a box
  • Geography1.61.3Level 1 looks like: Know the capital of the United States
  • Sociology and Anthropology1.61.5Level 1 looks like: Identify two cultures in a story as being different
  • Biology1.5—

Abilities

Enduring capacities the work calls for.

  • Oral Comprehension4.04.0Level 4 looks like: Understand a coach's oral instructions for a sport
  • Oral Expression4.04.0Level 4 looks like: Give instructions to a lost motorist
  • Problem Sensitivity3.93.1Level 4 looks like: Notice from a subtle difference in a client's mood that something is bothering them
  • Deductive Reasoning3.83.0Level 2 looks like: Know that a stalled car can coast downhill
  • Speech Clarity3.63.0Level 4 looks like: Make stadium-wide announcements during a sporting event
  • Speech Recognition3.53.0Level 2 looks like: Recognize the voice of a coworker
  • Written Comprehension3.13.8Level 4 looks like: Understand an apartment lease
  • Category Flexibility3.03.0Level 3 looks like: Classify flowers according to size, color, and smell
Show all 52
  • Far Vision3.03.0Level 2 looks like: Read a roadside billboard
  • Fluency of Ideas3.03.0Level 2 looks like: Name four different uses for a screwdriver
  • Inductive Reasoning3.03.0Level 2 looks like: Decide what to wear based on the weather report
  • Information Ordering3.03.0Level 2 looks like: Follow the correct steps to make change
  • Near Vision3.03.0Level 2 looks like: Read indicators on the dashboard of a car
  • Selective Attention3.03.0Level 2 looks like: Answer a business call with coworkers talking nearby
  • Time Sharing3.03.0Level 3 looks like: Watch street signs while driving at 30 miles an hour
  • Trunk Strength3.02.3Level 2 looks like: Sit up in an office chair
  • Visualization3.03.0Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
  • Written Expression3.03.0Level 4 looks like: Write a job recommendation for a subordinate
  • Arm-Hand Steadiness2.92.8Level 2 looks like: Light a candle
  • Auditory Attention2.92.9Level 2 looks like: Listen to a lecture while people nearby are talking
  • Number Facility2.93.0Level 3 looks like: Calculate a discounted price
  • Perceptual Speed2.92.9Level 2 looks like: Sort mail according to ZIP codes with no time pressure
  • Finger Dexterity2.82.6Level 2 looks like: Put coins in a parking meter
  • Flexibility of Closure2.82.6Level 2 looks like: Detect that your phone is ringing while at a concert
  • Mathematical Reasoning2.82.9
  • Memorization2.82.9
  • Originality2.82.9Level 2 looks like: Use a credit card to open a locked door
  • Multilimb Coordination2.62.0Level 2 looks like: Row a boat
  • Stamina2.62.0Level 1 looks like: Walk 1/4 mile
  • Visual Color Discrimination2.62.8
  • Manual Dexterity2.52.6
  • Extent Flexibility2.12.1Level 2 looks like: Reach to adjust the radio in a car
  • Speed of Closure2.12.0Level 3 looks like: Recognize a song after hearing only the first few notes
  • Static Strength2.12.0Level 1 looks like: Push an empty shopping cart
  • Control Precision2.02.0Level 2 looks like: Adjust a room light with a dimmer switch
  • Depth Perception2.02.0Level 2 looks like: Merge a car into traffic on a city street
  • Dynamic Strength2.01.9Level 2 looks like: Use pruning shears to trim a bush
  • Gross Body Coordination2.02.0Level 2 looks like: Get in and out of a truck
  • Reaction Time2.01.1Level 2 looks like: Start to slow down the car when a traffic light turns yellow
  • Wrist-Finger Speed2.02.0Level 2 looks like: Use a screwdriver to twist in a screw
  • Gross Body Equilibrium1.91.0Level 2 looks like: Stand on a ladder
  • Hearing Sensitivity1.91.5Level 2 looks like: Notice a doorbell ringing
  • Spatial Orientation1.80.9
  • Rate Control1.60.6Level 1 looks like: Ride a bicycle alongside a jogger
  • Speed of Limb Movement1.61.0Level 2 looks like: Saw through a thin piece of wood
  • Response Orientation1.50.5
  • Explosive Strength1.40.4
  • Dynamic Flexibility1.1—
  • Night Vision1.1—
  • Peripheral Vision1.1—
  • Sound Localization1.1—
  • Glare Sensitivity1.0—

Work activities

Kinds of activity the work is made of.

  • Getting Information4.44.5Level 4 looks like: Review a budget
  • Training and Teaching Others4.03.9Level 4 looks like: Teach a social sciences course to high school students
  • Establishing and Maintaining Interpersonal Relationships3.95.2Level 4 looks like: Maintain good working relationships with almost all coworkers and clients
  • Evaluating Information to Determine Compliance with Standards3.93.8Level 4 looks like: Evaluate a complicated insurance claim for compliance with policy terms
  • Guiding, Directing, and Motivating Subordinates3.94.5Level 4 looks like: Manage a small team of employees in a dynamic workplace
  • Performing for or Working Directly with the Public3.94.4Level 4 looks like: Sell shoes in a crowded shoe store
  • Coaching and Developing Others3.84.7Level 4 looks like: Provide on-the-job training for administrative workers
  • Communicating with Supervisors, Peers, or Subordinates3.84.1Level 4 looks like: Report the results of a sales meeting to a supervisor
Show all 41
  • Coordinating the Work and Activities of Others3.84.4Level 4 looks like: Organize the cleanup crew after a major sporting event
  • Identifying Objects, Actions, and Events3.84.6Level 4 looks like: Judge the suitability of food products for an event
  • Organizing, Planning, and Prioritizing Work3.84.2Level 4 looks like: Plan and adjust a personal to-do list according to changing demands
  • Performing Administrative Activities3.84.1Level 4 looks like: Complete tax forms for a small business
  • Resolving Conflicts and Negotiating with Others3.84.1Level 4 looks like: Get two subordinates to agree about vacation schedules
  • Developing and Building Teams3.74.0Level 4 looks like: Lead an assembly team in an automobile plant
  • Judging the Qualities of Objects, Services, or People3.73.6Level 4 looks like: Determine the value of property lost in a fire
  • Making Decisions and Solving Problems3.74.2Level 4 looks like: Select the location for a major retail store
  • Scheduling Work and Activities3.74.1Level 4 looks like: Prepare the work schedule for salesclerks in a large retail store
  • Communicating with People Outside the Organization3.63.4Level 4 looks like: Present information to potential clients about available services
  • Inspecting Equipment, Structures, or Materials3.63.9Level 4 looks like: Inspect equipment in a chemical processing plant
  • Monitoring Processes, Materials, or Surroundings3.63.9Level 4 looks like: Test electrical circuits
  • Performing General Physical Activities3.63.9Level 4 looks like: Paint the outside of a house
  • Working with Computers3.54.0Level 4 looks like: Write software for keeping track of parts in inventory
  • Interpreting the Meaning of Information for Others3.43.2Level 4 looks like: Interpret how foreign tax laws apply to U.S. exports
  • Monitoring and Controlling Resources3.43.9Level 4 looks like: Work as a chef responsible for ordering food for the menu
  • Staffing Organizational Units3.44.4Level 4 looks like: Interview candidates for a sales position and make hiring recommendations
  • Updating and Using Relevant Knowledge3.44.0Level 4 looks like: Keep current on changes in maintenance procedures for repairing sports cars
  • Analyzing Data or Information3.33.6Level 4 looks like: Determine the interest cost to finance a new building
  • Documenting/Recording Information3.33.2Level 4 looks like: Document the results of a crime scene investigation
  • Assisting and Caring for Others3.23.4Level 4 looks like: Help a medical patient find in-home assistance or healthcare
  • Estimating the Quantifiable Characteristics of Products, Events, or Information3.23.2Level 4 looks like: Estimate the time required to evacuate a city in the event of a major disaster
  • Handling and Moving Objects3.24.6Level 4 looks like: Arrange books in a library
  • Thinking Creatively3.23.3Level 4 looks like: Adapt popular music for a high school marching band
  • Providing Consultation and Advice to Others3.13.5Level 4 looks like: Recommend a new software package to increase operational efficiency
  • Repairing and Maintaining Electronic Equipment3.13.0Level 4 looks like: Make repairs by removing and replacing circuit boards
  • Selling or Influencing Others3.12.9
  • Developing Objectives and Strategies3.03.4Level 4 looks like: Develop the plan to complete the merger of two organizations over a 3-year period
  • Controlling Machines and Processes2.93.0Level 4 looks like: Operate a drilling rig
  • Processing Information2.92.8
  • Repairing and Maintaining Mechanical Equipment2.93.2Level 4 looks like: Change the oil on a tractor
  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment2.42.0Level 1 looks like: Specify the lighting for a work area
  • Operating Vehicles, Mechanized Devices, or Equipment2.42.2Level 1 looks like: Drive a car

Work context

The conditions most characteristic of the work, on O*NET's 1–5 context scale.

  • Indoors, Environmentally Controlled4.7
  • Telephone Conversations4.7
  • Contact With Others4.6
  • Physical Proximity4.4
  • Work With or Contribute to a Work Group or Team4.4
  • Deal With External Customers or the Public in General4.1
  • Importance of Being Exact or Accurate4.1
  • Coordinate or Lead Others in Accomplishing Work Activities3.9
  • Face-to-Face Discussions with Individuals and Within Teams3.9
  • Health and Safety of Other Workers3.9

Technology

32 tools

Software used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.

Hot (6)

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Project
  • Microsoft Word
Other tools (26)
  • ADP Workforce Now
  • CaterPro
  • CBORD Foodservice Suite
  • CBORD Group Menu Management System
  • Compeat Restaurant Accounting Systems
  • Compris Advanced Manager's Workstation
  • Compris software
  • CostGuard
  • Delphi Technology
  • Evernote
  • IBM Domino
  • Intuit QuickBooks Point of Sale
  • MICROS Systems HSI Profits Series
  • Microsoft Dynamics
  • Microsoft Publisher
  • NCR Advanced Checkout Solution
  • NCR NeighborhoodPOS
  • Ordering and purchasing software
  • ParTech PixelPoint POS
  • Quizlet
  • Regnow Chrysanth Inventory Manager
  • Restaurant Operations & Management Spreadsheet Library
  • Sage 50 Accounting
  • SoftCafe ScheduleWriter
  • Staff scheduling software
  • The General Store

Related occupations

O*NET's own list of the occupations most related to this one, closest first.

  1. First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
  2. First-Line Supervisors of Housekeeping and Janitorial Workers
  3. First-Line Supervisors of Farming, Fishing, and Forestry Workers
  4. First-Line Supervisors of Non-Retail Sales Workers
  5. First-Line Supervisors of Production and Operating Workers
  6. First-Line Supervisors of Office and Administrative Support Workers
  7. First-Line Supervisors of Retail Sales Workers
  8. First-Line Supervisors of Mechanics, Installers, and Repairers
  9. First-Line Supervisors of Passenger Attendants
  10. First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

ESCO equivalents

From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.