BlissPoint Analytics

Occupation AtlasLodging Managers

O*NET · 11-9081.00

Lodging Managers

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

Also called Accommodations General Manager · Accommodations Manager · Agricultural Labor Camp Manager · Apartment Coordinator · Bed and Breakfast Innkeeper · Boardinghouse Keeper · Camp Director · Campground Manager
42 more

Dude Ranch Manager · Front Desk Manager · Front Desk Supervisor · Front Office Director · Front Office Manager · Guest Experience Manager · Guest Relations Manager · Guest Services Manager · Guest Services Supervisor · Hospitality Manager · Hotel Director · Hotel Front Desk Supervisor · Hotel Front Office Manager · Hotel GM · Hotel GM (Hotel General Manager) · Hotel Manager · Hotel Operations Manager · Hotel Superintendent · Hotels General Manager · Housing Director · Inn Manager · Innkeeper · Landlady · Lodge Manager · Lodging Facilities Manager · Lodging Manager · Motel Keeper · Motel Manager · Motel Operator · Motor Hotel Manager · Night Manager · Recreational Resort Manager · Resident Manager · Resort Keeper · Resort Manager · Revenue Manager · Rooming House Operator · Rooms Director · RV Resort Manager · RV Resort Manager (Recreational Vehicle Resort Manager) · Tourist Cabin Keeper · Tourist Home Keeper

Job Zone 4 — Considerable Preparation NeededHolland code ECS35 skills on file

Compare with another occupationCompare with First-Line Supervisors of Police and Detectives

Job Zone

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Zone 4: Considerable Preparation Needed

Considerable preparation. Usually a bachelor's degree plus several years of work-related experience, knowledge, or training.

Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.

Occupational interest profile

ECSEnterprising · Conventional · Social — the three strongest interests, in order

  • E Enterprising6.21
  • C Conventional5.22
  • S Social4.31
  • R Realistic2.69
  • A Artistic1.43
  • I Investigative1.10

RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.

Education and experience

The education level respondents say the job requires, and the most common answer for experience and training.

  • Less than a High School Diploma18%
  • High School Diploma or the equivalent1%
  • Some College Courses6%
  • Associate's Degree or other 2-year degree3%
  • Bachelor's Degree72%
Related work experience
Over 2 years, up to and including 4 years (43%)
On-site or in-plant training
Over 1 month, up to and including 3 months (36%)
On-the-job training
Over 1 month, up to and including 3 months (41%)

Typically associated skills

All 35 O*NET skills, most important first. Importance (1–5) says how much a skill matters here; level (0–7) says how much of it the work calls for, with O*NET's example of a nearby level. Neither is a proficiency rating of a person.

  • Service Orientation4.14.1Level 4 looks like: Make flight reservations for customers using an online booking site
  • Active Listeningbasic4.14.0Level 4 looks like: Answer inquiries regarding credit references
  • Management of Personnel Resources4.04.0Level 4 looks like: Direct the activities of a road repair crew with minimal disruption of traffic flow
  • Speakingbasic4.04.0Level 4 looks like: Interview applicants to obtain personal and work history
  • Social Perceptiveness4.03.9Level 4 looks like: Be aware of how a coworker's promotion will affect a work group
  • Negotiation3.94.0Level 4 looks like: Contract with a wholesaler to sell items at a given cost
  • Writingbasic3.94.0Level 4 looks like: Write an email to staff outlining new directives
  • Reading Comprehensionbasic3.93.9Level 4 looks like: Understand an email from management describing new personnel policies
  • Coordination3.93.8Level 4 looks like: Work with others to put a new roof on a house
  • Persuasion3.84.0Level 4 looks like: Convince a supervisor to purchase new office equipment
  • Active Learningbasic3.83.9Level 4 looks like: Determine the impact of new menu changes on a restaurant's purchasing requirements
  • Critical Thinkingbasic3.83.9Level 4 looks like: Evaluate customer complaints and determine appropriate responses
Show the other 23
  • Time Management3.83.9Level 4 looks like: Allocate the time of subordinates to projects for the coming week
  • Instructing3.83.8Level 4 looks like: Instruct a coworker in how to operate a software program
  • Judgment and Decision Making3.83.8Level 4 looks like: Evaluate a loan application for degree of risk
  • Monitoringbasic3.83.8Level 4 looks like: Monitor a meeting and revise the agenda to ensure important topics are discussed
  • Complex Problem Solving3.83.3Level 4 looks like: Redesign a floor layout to take advantage of new manufacturing techniques
  • Learning Strategiesbasic3.43.6Level 4 looks like: Identify an alternative approach to help trainees who are having difficulties
  • Systems Evaluation3.43.5Level 4 looks like: Identify the reasons why a client might be unhappy with a product
  • Systems Analysis3.13.0Level 2 looks like: Determine how loss of a team member will affect the completion of a job
  • Management of Material Resources3.03.6Level 4 looks like: Evaluate an annual uniform service contract for delivery drivers
  • Management of Financial Resources2.93.5Level 4 looks like: Prepare and manage a budget for a short-term project
  • Mathematicsbasic2.62.9Level 2 looks like: Count the amount of change to be given to a customer
  • Quality Control Analysis2.62.4Level 2 looks like: Inspect a draft email for errors (e.g., grammar, punctuation)
  • Operations Monitoring2.42.1Level 2 looks like: Monitor completion times while running a computer program
  • Operation and Control2.12.0Level 2 looks like: Navigate the settings on an office printer to print on both sides of the paper
  • Troubleshooting1.91.5Level 2 looks like: Identify the source of a leak by looking under a machine
  • Technology Design1.91.0Level 2 looks like: Adjust exercise equipment for use by a customer
  • Operations Analysis1.81.0Level 2 looks like: Select a printer for an office
  • Programming1.60.9
  • Equipment Maintenance1.40.8
  • Equipment Selection1.40.8
  • Repairing1.40.8
  • Installation1.0—
  • Sciencebasic1.0—

Tasks

22 core · 2 supplemental

What people in this occupation do, as O*NET records it, core tasks first by importance (1–5).

  1. Greet and register guests.4.5
  2. Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.4.5
  3. Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.4.5
  4. Confer and cooperate with other managers to ensure coordination of hotel activities.4.5
  5. Monitor the revenue activity of the hotel or facility.4.5
  6. Coordinate front-office activities of hotels or motels, and resolve problems.4.4
  7. Manage and maintain temporary or permanent lodging facilities.4.4
  8. Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.4.4
  9. Train staff members.4.4
  10. Inspect guest rooms, public areas, and grounds for cleanliness and appearance.4.3
  11. Assign duties to workers, and schedule shifts.4.2
  12. Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.4.2
Show the other 12
  1. Develop and implement policies and procedures for the operation of a department or establishment.4.1
  2. Interview and hire applicants.4.1
  3. Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.4.1
  4. Collect payments and record data pertaining to funds and expenditures.4.1
  5. Show, rent, or assign accommodations.4.0
  6. Prepare required paperwork pertaining to departmental functions.4.0
  7. Perform marketing and public relations activities.4.0
  8. Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.3.9
  9. Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.3.8
  10. Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.3.5
  11. Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.4.4
  12. Book tickets for guests for local tours and attractions.2.7

Knowledge

Bodies of knowledge the work draws on.

  • Administration and Management4.74.7Level 4 looks like: Monitor progress of a project to ensure timely completion
  • English Language4.74.3Level 4 looks like: Edit an article for a news website
  • Customer and Personal Service4.65.0Level 4 looks like: Be responsible for 10 children at daycare
  • Personnel and Human Resources4.64.9Level 4 looks like: Interview applicants for an administrative position
  • Mathematics4.33.9Level 4 looks like: Analyze data to determine areas with the highest sales
  • Sales and Marketing4.34.8Level 4 looks like: Introduce clients to a new line of products
  • Administrative4.15.0Level 4 looks like: Type 30 words per minute
  • Computers and Electronics4.14.8Level 4 looks like: Use a computer to format a document
Show all 33
  • Economics and Accounting4.03.4Level 4 looks like: Develop financial investment programs for individual clients
  • Public Safety and Security4.03.6Level 4 looks like: Inspect a building site for safety violations
  • Education and Training3.74.6Level 4 looks like: Lead a quality improvement seminar
  • Communications and Media3.63.5Level 4 looks like: Host a music radio show
  • Psychology3.43.7Level 4 looks like: Understand the impact of alcohol on human responses
  • Law and Government2.92.8
  • Sociology and Anthropology2.92.6
  • Telecommunications2.92.5Level 1 looks like: Send an email
  • Transportation2.72.0Level 1 looks like: Ride a train to work
  • Food Production2.62.3Level 1 looks like: Grow herbs in the kitchen
  • Foreign Language2.51.4Level 1 looks like: Say "please" and "thank you" in a foreign language
  • Production and Processing2.52.3Level 1 looks like: Put a computer back into its packing materials
  • Engineering and Technology2.42.2Level 1 looks like: Install a door lock
  • Geography2.42.1Level 1 looks like: Know the capital of the United States
  • Mechanical2.41.6Level 1 looks like: Replace the filters in a furnace
  • Therapy and Counseling2.42.0Level 1 looks like: Put ice on a sprained ankle
  • Philosophy and Theology2.22.6
  • Chemistry2.02.0Level 1 looks like: Use a common household bug spray
  • Design1.81.5Level 1 looks like: Draw a straight line 4 3/16 inches long
  • Medicine and Dentistry1.71.3Level 1 looks like: Use a band-aid
  • Biology1.6—
  • History and Archeology1.50.4Level 1 looks like: Take a class in US history
  • Building and Construction1.4—
  • Fine Arts1.41.0Level 1 looks like: Attend a popular music concert
  • Physics1.30.7Level 1 looks like: Use a crowbar to pry open a box

Abilities

Enduring capacities the work calls for.

  • Oral Expression4.14.0Level 4 looks like: Give instructions to a lost motorist
  • Oral Comprehension4.04.0Level 4 looks like: Understand a coach's oral instructions for a sport
  • Problem Sensitivity4.03.8Level 4 looks like: Notice from a subtle difference in a client's mood that something is bothering them
  • Speech Clarity4.03.9Level 4 looks like: Make stadium-wide announcements during a sporting event
  • Speech Recognition4.04.0Level 4 looks like: Identify a former customer's voice over the phone
  • Written Comprehension4.04.0Level 4 looks like: Understand an apartment lease
  • Written Expression4.04.0Level 4 looks like: Write a job recommendation for a subordinate
  • Information Ordering3.83.1Level 2 looks like: Follow the correct steps to make change
Show all 52
  • Deductive Reasoning3.63.9
  • Fluency of Ideas3.63.5Level 4 looks like: Think of as many ideas as possible for the name of a new company
  • Inductive Reasoning3.63.3Level 4 looks like: Determine the prime suspect based on crime scene evidence
  • Mathematical Reasoning3.42.8
  • Originality3.43.6Level 4 looks like: Redesign job tasks to be interesting for employees
  • Category Flexibility3.33.0Level 3 looks like: Classify flowers according to size, color, and smell
  • Near Vision3.13.8
  • Flexibility of Closure3.03.0Level 2 looks like: Detect that your phone is ringing while at a concert
  • Selective Attention3.03.1Level 4 looks like: Watch security monitors for intruders throughout the night shift
  • Far Vision2.93.0Level 2 looks like: Read a roadside billboard
  • Perceptual Speed2.92.9Level 2 looks like: Sort mail according to ZIP codes with no time pressure
  • Speed of Closure2.93.0Level 3 looks like: Recognize a song after hearing only the first few notes
  • Time Sharing2.92.9Level 3 looks like: Watch street signs while driving at 30 miles an hour
  • Number Facility2.82.8Level 3 looks like: Calculate a discounted price
  • Arm-Hand Steadiness2.62.3Level 2 looks like: Light a candle
  • Memorization2.62.8
  • Finger Dexterity2.51.9Level 2 looks like: Put coins in a parking meter
  • Visualization2.52.6Level 2 looks like: Imagine how to place paper in a printer so that the letterhead comes out on top
  • Depth Perception2.41.9Level 2 looks like: Merge a car into traffic on a city street
  • Visual Color Discrimination2.41.9Level 1 looks like: Separate laundry into colors and whites
  • Hearing Sensitivity2.32.1Level 2 looks like: Notice a doorbell ringing
  • Auditory Attention2.12.0Level 2 looks like: Listen to a lecture while people nearby are talking
  • Multilimb Coordination2.12.0Level 2 looks like: Row a boat
  • Spatial Orientation2.11.6Level 2 looks like: Use the floor plan to locate a store in a mall
  • Trunk Strength2.12.0Level 2 looks like: Sit up in an office chair
  • Control Precision2.02.0Level 2 looks like: Adjust a room light with a dimmer switch
  • Dynamic Strength2.01.4Level 2 looks like: Use pruning shears to trim a bush
  • Extent Flexibility2.01.4Level 2 looks like: Reach to adjust the radio in a car
  • Gross Body Coordination2.01.4Level 2 looks like: Get in and out of a truck
  • Gross Body Equilibrium2.01.4Level 2 looks like: Stand on a ladder
  • Manual Dexterity2.01.8Level 1 looks like: Screw a light bulb into a light socket
  • Rate Control2.01.5Level 1 looks like: Ride a bicycle alongside a jogger
  • Reaction Time2.01.5Level 2 looks like: Start to slow down the car when a traffic light turns yellow
  • Response Orientation2.01.6Level 2 looks like: When a doorbell and phone ring at the same time, quickly select which to answer first
  • Stamina2.01.4Level 1 looks like: Walk 1/4 mile
  • Wrist-Finger Speed2.01.1Level 2 looks like: Use a screwdriver to twist in a screw
  • Static Strength1.91.3Level 1 looks like: Push an empty shopping cart
  • Glare Sensitivity1.60.8
  • Peripheral Vision1.60.9
  • Sound Localization1.60.8
  • Explosive Strength1.51.0Level 2 looks like: Hit a nail with a hammer
  • Night Vision1.50.6
  • Dynamic Flexibility1.0—
  • Speed of Limb Movement1.0—

Work activities

Kinds of activity the work is made of.

  • Communicating with Supervisors, Peers, or Subordinates4.54.9Level 4 looks like: Report the results of a sales meeting to a supervisor
  • Making Decisions and Solving Problems4.45.1Level 4 looks like: Select the location for a major retail store
  • Getting Information4.34.5Level 4 looks like: Review a budget
  • Identifying Objects, Actions, and Events4.34.7Level 4 looks like: Judge the suitability of food products for an event
  • Training and Teaching Others4.34.4Level 4 looks like: Teach a social sciences course to high school students
  • Working with Computers4.34.1Level 4 looks like: Write software for keeping track of parts in inventory
  • Communicating with People Outside the Organization4.24.7Level 4 looks like: Present information to potential clients about available services
  • Coordinating the Work and Activities of Others4.24.2Level 4 looks like: Organize the cleanup crew after a major sporting event
Show all 41
  • Performing for or Working Directly with the Public4.25.0Level 4 looks like: Sell shoes in a crowded shoe store
  • Establishing and Maintaining Interpersonal Relationships4.15.1Level 4 looks like: Maintain good working relationships with almost all coworkers and clients
  • Performing Administrative Activities4.14.0Level 4 looks like: Complete tax forms for a small business
  • Resolving Conflicts and Negotiating with Others4.15.0Level 4 looks like: Get two subordinates to agree about vacation schedules
  • Coaching and Developing Others4.04.5Level 4 looks like: Provide on-the-job training for administrative workers
  • Organizing, Planning, and Prioritizing Work4.04.8Level 4 looks like: Plan and adjust a personal to-do list according to changing demands
  • Scheduling Work and Activities4.04.5Level 4 looks like: Prepare the work schedule for salesclerks in a large retail store
  • Thinking Creatively4.04.1Level 4 looks like: Adapt popular music for a high school marching band
  • Developing Objectives and Strategies3.94.1Level 4 looks like: Develop the plan to complete the merger of two organizations over a 3-year period
  • Guiding, Directing, and Motivating Subordinates3.95.4Level 4 looks like: Manage a small team of employees in a dynamic workplace
  • Staffing Organizational Units3.95.0Level 4 looks like: Interview candidates for a sales position and make hiring recommendations
  • Assisting and Caring for Others3.74.3Level 4 looks like: Help a medical patient find in-home assistance or healthcare
  • Developing and Building Teams3.73.8Level 4 looks like: Lead an assembly team in an automobile plant
  • Processing Information3.63.7Level 4 looks like: Calculate the adjustments for insurance claims
  • Selling or Influencing Others3.64.3Level 4 looks like: Make a sales pitch to convince others to buy a product
  • Updating and Using Relevant Knowledge3.63.6Level 4 looks like: Keep current on changes in maintenance procedures for repairing sports cars
  • Analyzing Data or Information3.53.7Level 4 looks like: Determine the interest cost to finance a new building
  • Evaluating Information to Determine Compliance with Standards3.53.3Level 4 looks like: Evaluate a complicated insurance claim for compliance with policy terms
  • Providing Consultation and Advice to Others3.54.3Level 4 looks like: Recommend a new software package to increase operational efficiency
  • Documenting/Recording Information3.43.4Level 4 looks like: Document the results of a crime scene investigation
  • Monitoring Processes, Materials, or Surroundings3.33.8Level 4 looks like: Test electrical circuits
  • Judging the Qualities of Objects, Services, or People3.23.2Level 4 looks like: Determine the value of property lost in a fire
  • Monitoring and Controlling Resources3.23.7Level 4 looks like: Work as a chef responsible for ordering food for the menu
  • Inspecting Equipment, Structures, or Materials3.12.3Level 1 looks like: Check that doors to building are locked
  • Interpreting the Meaning of Information for Others3.12.8
  • Handling and Moving Objects2.73.3Level 4 looks like: Arrange books in a library
  • Performing General Physical Activities2.62.5Level 1 looks like: Walk between workstations in a small office
  • Controlling Machines and Processes2.52.5Level 1 looks like: Operate a cash register
  • Operating Vehicles, Mechanized Devices, or Equipment2.51.9Level 1 looks like: Drive a car
  • Estimating the Quantifiable Characteristics of Products, Events, or Information2.31.9Level 1 looks like: Estimate the size of household furniture to be shipped
  • Repairing and Maintaining Mechanical Equipment2.11.7Level 1 looks like: Make simple, external adjustments to a door hinge with ordinary hand tools
  • Repairing and Maintaining Electronic Equipment1.91.4Level 1 looks like: Use display settings to adjust a television picture
  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment1.61.1Level 1 looks like: Specify the lighting for a work area

Work context

The conditions most characteristic of the work, on O*NET's 1–5 context scale.

  • Contact With Others4.9
  • E-Mail4.9
  • Telephone Conversations4.9
  • Face-to-Face Discussions with Individuals and Within Teams4.8
  • Work With or Contribute to a Work Group or Team4.8
  • Determine Tasks, Priorities and Goals4.7
  • Frequency of Decision Making4.6
  • Work Outcomes and Results of Other Workers4.6
  • Coordinate or Lead Others in Accomplishing Work Activities4.5
  • Deal With External Customers or the Public in General4.5

Technology

27 tools

Software used in this work. In demand: among the tools job postings for this occupation name most. Hot: often named in job postings across the economy.

In demand (4)

  • Microsoft Excelhot
  • Microsoft Office softwarehot
  • Microsoft Outlookhot
  • Property management system PMS software

Hot (4; 3 more marked hot above)

  • Facebook
  • Microsoft Access
  • Microsoft PowerPoint
  • Microsoft Word
Other tools (19)
  • Anand Systems ASI FrontDesk
  • Delphi Technology
  • Email software
  • Enablez ResortSuite
  • ePOS Business Solutions System 3 POS
  • Execu/Tech Systems HOTEL Premium
  • GraceSoft Easy InnKeeping Suite
  • Hotel management system software
  • Housekeeping management software
  • INN-Client Server Systems ICSS Atrium
  • iRez Systems Rezware XP7
  • M-Tech Hotel Service Optimization System HotSOS
  • MICROS Systems OPERA Enterprise Solution OES
  • Oracle JD Edwards EnterpriseOne
  • Payroll software
  • RedSky IT Entirety e-Booking
  • Silverbyte Systems Optima Property Management System PMS
  • TCS Hotel Software Guest Tracker
  • UniResMan

Related occupations

O*NET's own list of the occupations most related to this one, closest first.

  1. Hotel, Motel, and Resort Desk Clerks
  2. Concierges
  3. Property, Real Estate, and Community Association Managers
  4. Facilities Managers
  5. Spa Managers
  6. First-Line Supervisors of Personal Service Workers
  7. Entertainment and Recreation Managers, Except Gambling
  8. General and Operations Managers
  9. Administrative Services Managers
  10. Meeting, Convention, and Event Planners

ESCO equivalents

From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.

Closest occupations

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.