Occupation Atlasrailway passenger service agent
ESCO · http://data.europa.eu/esco/occupation/9653fb92-ad48-4865-a471-f270302fa93b
railway passenger service agent
Railway passenger service agents spend time with railway station customers, answer their questions and react quickly and safely to unexpected situations. They provide information, mobility assistance, and security in railway stations. They provide accurate and up to date information on train arrival and departure times, train connections, and help customers plan their travels.
Compare with another occupationCompare with railway sales agent
Job Zone
- 1
- 2
- 3
- 4
- 5
Zone 2: Some Preparation Needed
Some preparation. Usually a high school diploma, some previous work-related skill or experience, and a few months to a year of training with experienced workers.
Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.
Occupational interest profile
CESConventional · Enterprising · Social — the three strongest interests, in order
- C Conventional6.32
- E Enterprising5.08
- S Social3.77
- R Realistic1.97
- I Investigative1.63
- A Artistic1.00
RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.
Job Zone and interest data are borrowed from Customer Service Representatives (43-4051.00): in the official ESCO–O*NET crosswalk, its close O*NET match, and the best-ranked match that has them. ESCO doesn't publish them directly.
Typically associated skills
Essential (23)
ESCO's essential and optional tags describe how its taxonomy relates a skill to this occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role.
- advise customers on the product range of railway companies
- assist passengers
- collect customer data
- communicate with customer service department
- deliver a sales pitch
- deliver outstanding service
- guarantee customer satisfaction
- identify customer's needs
- implement marketing strategies
- implement sales strategies
- interpret customer non-verbal communication
- listen actively
- maintain updated professional knowledge
- manage the customer experience
- meet picking standards
- provide high quality customer service
- provide information on train routes
- provide information to passengers
- react calmly in stressful situations
- relay messages through radio and telephone systems
- represent the company
- think proactively
- write work-related reports
O*NET equivalents
From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.
Closest occupations
Compare any occupation →ESCO occupations that share the most of this occupation's 23 essential skills. A plain count, not a hidden score.
railway sales agent
4 shared · 13 more of its ownadvise customers on the product range of railway companies, communicate with customer service department, react calmly in stressful situations, identify customer's needs
ESCO · Compare
ship steward/ship stewardess
4 shared · 17 more of its owndeliver outstanding service, provide information to passengers, manage the customer experience, assist passengers
ESCO · Compare
service manager
4 shared · 27 more of its ownprovide high quality customer service, communicate with customer service department, guarantee customer satisfaction, identify customer's needs
ESCO · Compare
youth information worker
4 shared · 31 more of its ownmaintain updated professional knowledge, listen actively, write work-related reports, identify customer's needs
ESCO · Compare
bed and breakfast operator
3 shared · 17 more of its ownmanage the customer experience, guarantee customer satisfaction, identify customer's needs
ESCO · Compare
hospitality establishment receptionist
3 shared · 17 more of its ownimplement sales strategies, implement marketing strategies, identify customer's needs
ESCO · Compare
ICT account manager
3 shared · 17 more of its ownimplement sales strategies, implement marketing strategies, guarantee customer satisfaction
ESCO · Compare
train conductor
3 shared · 20 more of its ownprovide information to passengers, manage the customer experience, assist passengers
ESCO · Compare
Use this in your own job architecture
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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.