Occupation Atlascustomer experience manager
ESCO · http://data.europa.eu/esco/occupation/9c9752b7-3e3b-4a08-8553-b63a013f8072
customer experience manager
Customer experience managers monitor customer experiences by creating, evaluating and improving the customer's interaction organisations in the hospitality, recreation or entertainment industry. They develop plans of action to optimise all aspects of the customer's experience. Customer experience managers strive to ensure customer satisfaction and boost company profits.
Compare with another occupationCompare with camping ground manager
Job Zone
No Job Zone on file. ESCO doesn’t publish one, and this occupation has no O*NET match to borrow from.
Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.
Occupational interest profile
No interest profile on file for this occupation.
Typically associated skills
Essential (20)
ESCO's essential and optional tags describe how its taxonomy relates a skill to this occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role.
- analyse business plans
- analyse data about clients
- comply with food safety and hygiene
- design customer experiences
- develop strategies for accessibility
- ensure cross-department cooperation
- ensure information privacy
- handle customer complaints
- identify stress points of customer interaction
- improve business processes
- maintain customer records
- maintain customer service
- manage the customer experience
- measure customer feedback
- monitor customer behaviour
- monitor work for special events
- plan medium to long term objectives
- provide improvement strategies
- relationship marketing
- use e-tourism platforms
Optional (29)
- assist clients with special needs
- augmented reality
- conduct qualitative research
- conduct quantitative research
- customer segmentation
- demonstrate intercultural competences in hospitality services
- detect drug abuse
- develop inclusive communication material
- ecotourism
- educate on sustainable tourism
- engage local communities in the management of natural protected areas
- greet guests
- identify customer's needs
- implement marketing strategies
- implement sales strategies
- improve customer traveling experiences with augmented reality
- lead a team in hospitality service
- maintain incident reporting records
- manage conservation of natural and cultural heritage
- manage health and safety standards
- measure sustainability of tourism activities
- perform market research
- plan shifts of employees
- promote virtual reality travelling experiences
- self-service technologies in tourism
- support community-based tourism
- support local tourism
- train employees
- virtual reality
Closest occupations
Compare any occupation →ESCO occupations that share the most of this occupation's 20 essential skills. A plain count, not a hidden score.
camping ground manager
6 shared · 19 more of its owndevelop strategies for accessibility, monitor work for special events, plan medium to long term objectives, ensure cross-department cooperation
ESCO · Compare
bed and breakfast operator
5 shared · 15 more of its ownmanage the customer experience, maintain customer records, measure customer feedback, handle customer complaints
ESCO · Compare
tour operator manager
5 shared · 25 more of its owndevelop strategies for accessibility, plan medium to long term objectives, comply with food safety and hygiene, measure customer feedback
ESCO · Compare
tourist information centre manager
5 shared · 27 more of its ownanalyse data about clients, develop strategies for accessibility, maintain customer records, comply with food safety and hygiene
ESCO · Compare
restaurant manager
5 shared · 31 more of its ownmonitor work for special events, manage the customer experience, comply with food safety and hygiene, handle customer complaints
ESCO · Compare
travel agent
5 shared · 33 more of its ownmaintain customer records, comply with food safety and hygiene, measure customer feedback, handle customer complaints
ESCO · Compare
night auditor
4 shared · 7 more of its ownmaintain customer records, comply with food safety and hygiene, handle customer complaints, maintain customer service
ESCO · Compare
hospitality establishment receptionist
4 shared · 16 more of its ownmaintain customer records, comply with food safety and hygiene, handle customer complaints, maintain customer service
ESCO · Compare
Use this in your own job architecture
BlissPoint Organization Viewer can link a role directly to this occupation and suggest these skills as that role's starting requirements.
This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.