Occupation Atlascall centre supervisor
ESCO · http://data.europa.eu/esco/occupation/6aa78e46-ce22-421f-8a75-e915ac63c9d0
call centre supervisor
Call centre supervisors oversee call centre employees, manage projects and understand technical aspects of the call centre activities.
Compare with another occupationCompare with contact centre supervisor
Job Zone
- 1
- 2
- 3
- 4
- 5
Zone 2: Some Preparation Needed
Some preparation. Usually a high school diploma, some previous work-related skill or experience, and a few months to a year of training with experienced workers.
Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.
Occupational interest profile
ECSEnterprising · Conventional · Social — the three strongest interests, in order
- E Enterprising5.36
- C Conventional5.07
- S Social3.61
- R Realistic1.87
- A Artistic1.24
- I Investigative1.09
RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.
Job Zone and interest data are borrowed from Telemarketers (41-9041.00): in the official ESCO–O*NET crosswalk, its close O*NET match, and the best-ranked match that has them. ESCO doesn't publish them directly.
Typically associated skills
Essential (21)
ESCO's essential and optional tags describe how its taxonomy relates a skill to this occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role.
- analyse staff capacity
- call quality assurance management
- call routing
- call-centre technologies
- characteristics of products
- characteristics of services
- create solutions to problems
- employment law
- forecast workload
- have computer literacy
- interpret automatic call distribution data
- maintain high quality of calls
- manage ICT project
- manage business knowledge
- measure call quality
- perform data analysis
- perform project management
- present reports
- secure sensitive customer's information
- supervise data entry
- train employees
Optional (12)
- abide by business ethical code of conducts
- adapt to changing situations
- analyse call performance trends
- apply information security policies
- build rapport with people from different cultural backgrounds
- manage staff
- provide customer follow-up services
- recruit employees
- speak different languages
- teamwork principles
- tolerate stress
- use customer relationship management software
O*NET equivalents
From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.
Closest occupations
Compare any occupation →ESCO occupations that share the most of this occupation's 21 essential skills. A plain count, not a hidden score.
contact centre supervisor
10 shared · 7 more of its owncall quality assurance management, forecast workload, analyse staff capacity, perform data analysis
ESCO · Compare
ICT help desk manager
7 shared · 9 more of its ownsupervise data entry, secure sensitive customer's information, forecast workload, analyse staff capacity
ESCO · Compare
call centre analyst
6 shared · 14 more of its owncall routing, call-centre technologies, call quality assurance management, perform data analysis
ESCO · Compare
call centre manager
6 shared · 22 more of its owninterpret automatic call distribution data, call-centre technologies, manage ICT project, analyse staff capacity
ESCO · Compare
call centre agent
5 shared · 12 more of its owncharacteristics of services, characteristics of products, present reports, have computer literacy
ESCO · Compare
contact centre manager
5 shared · 14 more of its ownanalyse staff capacity, characteristics of services, characteristics of products, present reports
ESCO · Compare
exhibition curator
5 shared · 26 more of its ownpresent reports, train employees, perform project management, have computer literacy
ESCO · Compare
live chat operator
4 shared · 13 more of its owncharacteristics of services, characteristics of products, have computer literacy, create solutions to problems
ESCO · Compare
Use this in your own job architecture
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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.