Occupation Atlashead waiter/head waitress
ESCO · http://data.europa.eu/esco/occupation/53ed8787-3423-4843-8c63-7be1877d29e2
head waiter/head waitress
Head waiters/waitresses manage the food and beverage service in a hospitality outlet or unit. They are responsible for the customer's experience. Head waiters/waitresses coordinate all actions involving customers such as welcoming guests, ordering, delivering the food and beverages and supervise financial transactions.
Compare with another occupationCompare with restaurant manager
Job Zone
- 1
- 2
- 3
- 4
- 5
Zone 2: Some Preparation Needed
Some preparation. Usually a high school diploma, some previous work-related skill or experience, and a few months to a year of training with experienced workers.
Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.
Occupational interest profile
RSCRealistic · Social · Conventional — the three strongest interests, in order
- R Realistic4.84
- S Social4.23
- C Conventional3.87
- E Enterprising2.85
- A Artistic2.10
- I Investigative1.46
RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.
Job Zone and interest data are borrowed from Food Servers, Nonrestaurant (35-3041.00): in the official ESCO–O*NET crosswalk, a narrower O*NET occupation within this one, and the best-ranked match that has them. ESCO doesn't publish them directly.
Typically associated skills
Essential (35)
ESCO's essential and optional tags describe how its taxonomy relates a skill to this occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role.
- advise guests on menus for special events
- apply foreign languages in hospitality
- assist VIP guests
- assist clients with special needs
- attend to detail regarding food and beverages
- brief staff on daily menu
- check dining room cleanliness
- check prices on the menu
- coach employees
- control of expenses
- execute opening and closing procedures
- greet guests
- handle customer complaints
- identify customer's needs
- inspect table settings
- maintain customer service
- maintain relationship with customers
- manage health and safety standards
- manage restaurant service
- manage stock rotation
- maximise sales revenues
- measure customer feedback
- monitor billing procedures
- monitor customer service
- monitor work for special events
- plan menus
- plan shifts of employees
- prepare tableware
- process payments
- quality assurance methodologies
- recruit employees
- store kitchen supplies
- supervise food quality
- supervise the work of staff on different shifts
- train employees
Optional (10)
O*NET equivalents
From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.
Closest occupations
Compare any occupation →ESCO occupations that share the most of this occupation's 35 essential skills. A plain count, not a hidden score.
restaurant manager
17 shared · 19 more of its ownmanage restaurant service, prepare tableware, manage stock rotation, supervise the work of staff on different shifts
ESCO · Compare
venue director
14 shared · 16 more of its owninspect table settings, manage restaurant service, prepare tableware, manage stock rotation
ESCO · Compare
waiter/waitress
11 shared · 18 more of its ownattend to detail regarding food and beverages, check dining room cleanliness, assist VIP guests, advise guests on menus for special events
ESCO · Compare
quick service restaurant team leader
8 shared · 12 more of its ownexecute opening and closing procedures, supervise the work of staff on different shifts, supervise food quality, greet guests
ESCO · Compare
head chef
8 shared · 24 more of its ownmanage stock rotation, supervise food quality, plan menus, control of expenses
ESCO · Compare
hospitality establishment receptionist
7 shared · 13 more of its ownassist clients with special needs, greet guests, process payments, handle customer complaints
ESCO · Compare
head sommelier
7 shared · 18 more of its ownmanage stock rotation, monitor work for special events, coach employees, plan shifts of employees
ESCO · Compare
laundry and dry cleaning manager
7 shared · 18 more of its ownmonitor customer service, plan shifts of employees, handle customer complaints, manage health and safety standards
ESCO · Compare
Use this in your own job architecture
BlissPoint Organization Viewer can link a role directly to this occupation and suggest these skills as that role's starting requirements.
This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.