Occupation Atlascustomer service representative
ESCO · http://data.europa.eu/esco/occupation/13d1b2b4-99dd-44da-9734-c9f74bae18f7
customer service representative
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Job Zone
- 1
- 2
- 3
- 4
- 5
Zone 2: Some Preparation Needed
Some preparation. Usually a high school diploma, some previous work-related skill or experience, and a few months to a year of training with experienced workers.
Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.
Occupational interest profile
CESConventional · Enterprising · Social — the three strongest interests, in order
- C Conventional6.32
- E Enterprising5.08
- S Social3.77
- R Realistic1.97
- I Investigative1.63
- A Artistic1.00
RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.
Job Zone and interest data are borrowed from Customer Service Representatives (43-4051.00): in the official ESCO–O*NET crosswalk, its exact O*NET match, and the best-ranked match that has them. ESCO doesn't publish them directly.
Typically associated skills
Essential (24)
ESCO's essential and optional tags describe how its taxonomy relates a skill to this occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role.
- apply conflict management
- apply knowledge of human behaviour
- communicate with customers
- control of expenses
- create solutions to problems
- customer service
- determine charges for customer services
- ensure client orientation
- guarantee customer satisfaction
- have computer literacy
- identify customer's needs
- implement customer follow-up
- keep records of customer interaction
- knowledge base
- listen actively
- manage schedule of tasks
- perform escalation procedure
- perform multiple tasks at the same time
- process customer orders
- process data
- process order forms with customer's information
- process refunds
- provide customer follow-up services
- provide information
Optional (15)
- carry out active selling
- consumer protection
- contact customers
- data mining methods
- e-commerce systems
- facilitate official agreement
- measure customer feedback
- perform data analysis
- relationship marketing
- sales activities
- show diplomacy
- speak different languages
- upsell products
- use customer relationship management software
- use e-services
O*NET equivalents
From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.
Closest occupations
Compare any occupation →ESCO occupations that share the most of this occupation's 24 essential skills. A plain count, not a hidden score.
sales processor
8 shared · 12 more of its ownprocess order forms with customer's information, provide information, process data, perform multiple tasks at the same time
ESCO · Compare
technical sales representative
8 shared · 20 more of its ownimplement customer follow-up, keep records of customer interaction, manage schedule of tasks, ensure client orientation
ESCO · Compare
technical sales representative in agricultural machinery and equipment
8 shared · 21 more of its ownimplement customer follow-up, keep records of customer interaction, manage schedule of tasks, ensure client orientation
ESCO · Compare
technical sales representative in chemical products
8 shared · 21 more of its ownimplement customer follow-up, keep records of customer interaction, manage schedule of tasks, ensure client orientation
ESCO · Compare
technical sales representative in electronic and telecommunications equipment
8 shared · 21 more of its ownimplement customer follow-up, keep records of customer interaction, manage schedule of tasks, ensure client orientation
ESCO · Compare
technical sales representative in hardware, plumbing and heating equipment
8 shared · 21 more of its ownimplement customer follow-up, keep records of customer interaction, manage schedule of tasks, ensure client orientation
ESCO · Compare
technical sales representative in mining and construction machinery
8 shared · 21 more of its ownimplement customer follow-up, keep records of customer interaction, manage schedule of tasks, ensure client orientation
ESCO · Compare
technical sales representative in office machinery and equipment
8 shared · 21 more of its ownimplement customer follow-up, keep records of customer interaction, manage schedule of tasks, ensure client orientation
ESCO · Compare
Use this in your own job architecture
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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.