Occupation Atlasclient relations manager
ESCO · http://data.europa.eu/esco/occupation/725090a7-9943-4dae-8079-a6999d21ddba
client relations manager
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Job Zone
- 1
- 2
- 3
- 4
- 5
Zone 2: Some Preparation Needed
Some preparation. Usually a high school diploma, some previous work-related skill or experience, and a few months to a year of training with experienced workers.
Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.
Occupational interest profile
ECSEnterprising · Conventional · Social — the three strongest interests, in order
- E Enterprising6.73
- C Conventional5.07
- S Social3.75
- I Investigative1.94
- A Artistic1.45
- R Realistic1.07
RIASEC (Holland) interests on O*NET's 0–7 scale: what the work draws on, not what any individual prefers. Hover a row for what each dimension means.
Job Zone and interest data are borrowed from Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel (41-3091.00): in the official ESCO–O*NET crosswalk, a narrower O*NET occupation within this one, and the best-ranked match that has them. ESCO doesn't publish them directly.
Typically associated skills
Essential (28)
ESCO's essential and optional tags describe how its taxonomy relates a skill to this occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role.
- advise on public relations
- analyse consumer buying trends
- build business relationships
- build trust
- business communication
- communicate with customers
- communication principles
- corporate social responsibility
- corporate sustainability
- create solutions to problems
- develop professional network
- fix meetings
- follow company standards
- guarantee customer satisfaction
- identify customer's needs
- identify new business opportunities
- knowledge base
- liaise with managers
- manage accounts
- manage customer service
- manage staff
- maximise sales revenues
- perform customers’ needs analysis
- product comprehension
- public relations
- relationship marketing
- supervise the management of an establishment
- supervise work
Optional (32)
- achieve sales targets
- analyse business plans
- analyse business processes
- analyse business requirements
- analyse customer service surveys
- business management principles
- collaborate in the development of marketing strategies
- collect customer data
- communicate with customer service department
- contact customers
- customer relationship management
- customer service
- data protection
- deliver a sales pitch
- handle customer complaints
- implement marketing strategies
- implement sales strategies
- keep records of customer interaction
- make strategic business decisions
- manage contracts
- measure customer feedback
- monitor customer service
- perform business analysis
- perform customer management
- perform market research
- plan health and safety procedures
- plan marketing campaigns
- sales strategies
- study sales levels of products
- supervise sales activities
- teach customer service techniques
- train employees
O*NET equivalents
From the official ESCO–O*NET crosswalk, strongest match first. A broader occupation takes in this one; a narrower one is a part of it.
Closest occupations
Compare any occupation →ESCO occupations that share the most of this occupation's 28 essential skills. A plain count, not a hidden score.
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6 shared · 10 more of its ownidentify new business opportunities, follow company standards, corporate social responsibility, product comprehension
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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.