Occupation Atlasservice manager
ESCO · http://data.europa.eu/esco/occupation/bcc2c1db-f969-4355-bebf-4878ff6c2a94
service manager
Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.
Job Zone
No Job Zone on file. ESCO doesn’t publish one, and this occupation has no O*NET match to borrow from.
Job Zone is O*NET's rating of how much education, experience and training an occupation typically needs — a property of the work, not of anyone doing it.
Occupational interest profile
No interest profile on file for this occupation.
Typically associated skills
Essential (31)
ESCO's essential and optional tags describe how its taxonomy relates a skill to this occupation. They are not the essential functions of a job under the ADA, which an employer determines for its own role.
- build business relationships
- communicate with customer service department
- communicate with customers
- contact customers
- corporate social responsibility
- create solutions to problems
- customer relationship management
- customer service
- data protection
- develop business plans
- develop professional network
- follow company standards
- guarantee customer satisfaction
- handle customer complaints
- identify customer's needs
- inform customers of activity changes
- information confidentiality
- maintain customer service
- maintain professional administration
- maintain relationship with customers
- manage customer service
- manage staff
- monitor customer service
- perform customer management
- perform customers’ needs analysis
- product comprehension
- provide high quality customer service
- respond to customers' inquiries
- sell services
- supervise work
- video conferencing tool
Optional (53)
- accounting techniques
- achieve sales targets
- advertising techniques
- analyse business processes
- analyse call centre activities
- analyse customer service surveys
- analyse goal progress
- assess employees' capability levels
- business analysis
- business management principles
- call quality assurance management
- carry out inventory planning
- collect items for laundry service
- company policies
- coordinate events
- create a work atmosphere of continuous improvement
- deal with pressure from unexpected circumstances
- develop working procedures
- e-commerce systems
- employment law
- establish daily priorities
- evaluate employees
- evaluate performance of organisational collaborators
- fix meetings
- implement marketing strategies
- implement sales strategies
- interview people
- keep records of customer interaction
- make strategic business decisions
- manage a small-to-medium business
- manage health and safety standards
- manage key performance indicators of call centres
- manage membership database
- manage payroll reports
- manage profitability
- manage supplies
- manage workflow processes
- measure customer feedback
- order supplies
- oversee quality control
- perform risk analysis
- persuade clients with alternatives
- plan marketing campaigns
- plan shifts of employees
- produce sales reports
- provide cost benefit analysis reports
- relationship marketing
- represent the organisation
- sales strategies
- stimulate creative processes
- supervise sales activities
- use different communication channels
- write work-related reports
Closest occupations
Compare any occupation →ESCO occupations that share the most of this occupation's 31 essential skills. A plain count, not a hidden score.
spa manager
14 shared · 32 more of its owninform customers of activity changes, manage customer service, respond to customers' inquiries, customer relationship management
ESCO · Compare
laundry and dry cleaning manager
13 shared · 12 more of its owncustomer relationship management, supervise work, monitor customer service, follow company standards
ESCO · Compare
client relations manager
13 shared · 15 more of its ownmanage customer service, perform customers’ needs analysis, supervise work, follow company standards
ESCO · Compare
beauty salon manager
12 shared · 28 more of its ownmanage customer service, customer relationship management, supervise work, follow company standards
ESCO · Compare
garage manager
11 shared · 15 more of its owncustomer relationship management, supervise work, follow company standards, corporate social responsibility
ESCO · Compare
membership manager
10 shared · 12 more of its owncustomer relationship management, supervise work, follow company standards, corporate social responsibility
ESCO · Compare
call centre manager
10 shared · 18 more of its owncustomer relationship management, information confidentiality, supervise work, follow company standards
ESCO · Compare
after-sales service technician
7 shared · 9 more of its owncontact customers, customer relationship management, customer service, guarantee customer satisfaction
ESCO · Compare
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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. ESCO occupations and skills are from the European Commission's ESCO classification, and the occupation crosswalk is the official ESCO–O*NET mapping by the ESCO Secretariat with USDOL/ETA. This service uses the ESCO classification of the European Commission. BlissPoint Analytics has modified all or some of this information: skill, task and descriptor ratings are rounded to one decimal, and ESCO occupations show Job Zone and interests copied from a crosswalked O*NET occupation. USDOL/ETA has not approved, endorsed, or tested these modifications.